Can't install iTunes or uninstall Apple software updater.

When trying to upgrace iTunes on my Windows 7, 32-bit machine, I receive the following error message: “There is a problem with the Windows Installer package. A program required for this install could not be run.” I tried uninstalling all appple products (in the correct order), but the Apple software updater won't uninstall; when trying ot uninstall it I get the same message I get when trying ot upgrade iTunes. Any ideas?

Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.

Similar Messages

  • ITunes 5 Won't Install -- Hangs on Unscheduling Apple Software Update

    Windows 7 64bit
    Trying to update from last version to new version.  Install goes until it hits the part where the dialog box says "Unscheduling Apple Software Update," the green bars goes a partial way, stops, retreats.  Another dialog box appears and says "There is a problem with this Windows Installation Package.  A program required for this installation could not be run.  Contact..."
    Then it backs out and reverts to the original/last iTunes version.
    Any suggestions?
    Thanx!

    Here's the deal - 
    1.  can you install itunes via the APPLE SOFTWARE updater?
      I couldn't  so I downloaded ITUNES and tried to install it that way.   Hence  I got the same error hang as you.  Nothing worked,  (Multiple attempts at uninstall reinstall,  stopping of Services,  Reg cleaners  etc..)
    2.  If answer is NO to #1 you must fixe the APPLE SOFTWARE UPDATE Program. 
    OK  so I couldn't find a Download for this.   But:  if you have WINRAR,  open the ITUNES.EXE and extract the APPLESOFTWAREUPDATE.MSI file.  Execute the APPLESOFTWAREUPDATE.MSI separately.   And you will not be able to install it and have a similar issue as per your Itunes install.   This of course leads you to believe that the Itunes.exe  install is also installing all of these components including the applesoftwareupdate silently.   It must BOMB at that portion of the install and you are done.  
    3.  Your goal now is to get the applesoftwareupdate installed.   How do you do this.  Well -  here is what I did.
      a.  downloaded and RUN a PC  Installer FIX it tool from Microsoft.  This is a replacement for the older MSI fixer they used to use.
      http://support.microsoft.com/mats/Program_Install_and_Uninstall
    b. It will list programs to attempt to fix.
      choose  AppleSoftwareUpdate.msi
    c. Once it is done,  then reinstall apple program updater using
    AppleSoftwareUpdate.msi
    Finally it should install since the Microsoft tool appraently fixed corrupted installation files in your registry for this application.
    (Please note:  that I also disabled any apple related services such as BONJOUR or IPOD DEvice RUN:  services.msc to get there -  although this man not be necesarry.)
    Hence Launch this APPLE UPDATE SOFTWARE (Click the ICON in your Start menu)  it should list ITUNES
    select ITUNES from here and it will update.
    KEY HERE is to ONLY UPDATE APPLE Stuff via the APPLE SOFTWARE UPDATE program.  If that program is not working fix it.  Then Bingo.
    I am sorry to see folks having this problem for weeks.  
    APPLE,   Spread the word.  PC's can get corruption in the registry on your product should the update be stopped or computer shut off during an update.  etc...   Please improve your software updater program to check for invalid registry upon launching the app.  This will prevent people thinking it is an APPLE issue.  It appears to be a problem on your PC's registry settings for the APPLE Software update.
    Bruno Ricci

  • Uninstall won't uninstall apple software update.  I get same msg when trying to install itunes. A problem with this pkg.

    Uninstall won't uninstall apple software update.  I get same msg when trying to install itunes.  Problem with this windows installer pkg.

    Hey NatRgrL!
    Try using the steps in this article to help you remove iTunes properly:
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    http://support.apple.com/kb/ht1923
    Take care, and thanks for visiting the Apple Support Communities.
    Cheers,
    Braden

  • I cant uninstall apple software update

    i cant uninstall apple software update,because of window installer problem,what can i do?
    others program that related to apple,i have succes delete it.

    Hey,
    To uninstall apple software update you need to download Microsoft Fix It fromhttp://support.microsoft.com/kb/290301. For further explanation, follow this link: http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_programs/how -to-uninstall-apple-software-update-when-it/836778e1-f662-4a22-ad3f-ff5dc39a301 a.

  • Unable to install iTunes 5.0, cannot uninstall apple software updater

    I am trying to update iTunes from ver 10.3.3 to 15.5.1.4 with no luck!! I can d/l the file, wneh it goes to install it through the update tool, I get an error saying the resource is unavailable, i have searched my entire hard drive for the file "applesoftwareupdate.msi" and its not here. Trying to remove it will not work either due to missing file. I have tried to manually remove the software tool with no luck. I am using windows xp. Is there anything i can do before i go through the grueling task of doing a full windows recovery?? Thanks for your time.

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

  • I can't uninstall Apple Software Update.

    In trying to uninstall ITunes, I was given a checklist from Apple Support to uninstall certain programs in a specific order. I need to reinstall ITunes, and they said that I needed to remove it first. I am running a Windows 7, 64 bit HP laptop. No program is removing this and it very specifically says to not remove them out of order.
    Below are the instructions sent to me. (I tried to copy and paste. However, it doesn't look good, so I will include the link that Apple sent to me.)
    Can someone please help?
    Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8
    Learn how to completely uninstall iTunes and its related software components from Windows Vista, Windows 7, or Windows 8.
    In some rare instances, you might need to remove iTunes and related software components before reinstalling iTunes. If you're directed to reinstall iTunes by AppleCare, an article, or an alert dialog, you can do so by following the steps below.
    If you're running Windows XP, see Removing and Reinstalling iTunes and other software components for Windows XP.
    Media you've bought from the iTunes Store or songs you've imported from CDs are saved in your My Music folder by default. They won't be deleted by removing iTunes. Although it's highly unlikely that you'll lose any of your iTunes Library when following the steps below, first make sure that your iTunes library is backed up. See iTunes: Back up your iTunes library by copying to an external hard drive for more information.
    If you have issues installing iTunes, try the options outlined in Issues installing iTunes for Windows.
    If you've received errors regarding inaccessible registry keys during installation, try the steps found in "Could not open key" message when installing iTunes, QuickTime or Apple components for Windows.
    Steps
    Remove iTunes and related components from the Control Panel.Use the Control Panel to uninstall iTunes and related software components in the following order. Then restart your computer.
    iTunes
    Apple Software Update
    Apple Mobile Device Support
    Bonjour
    Apple Application Support (iTunes 9 or later)
    Don't uninstall these components in a different order, or only uninstall some of them. Doing so might have unintended affects.To remove the components:
    Quit the following programs if they are running:
    iTunes
    Apple Software Update
    Windows 8: Click File Explorer > Settings > Control Panel.
    Windows Vista or Windows 7: From the Start menu, click Control Panel.
    In Control Panel, click "Uninstall a program." The Programs and Features Control Panel will open.
    Alternately, if you don't see "Uninstall a program," click Programs and Features.
    Select iTunes.
    Click Uninstall.
    On some systems, iTunes might install two versions of Apple Application Support. This is expected. If both are present, be sure to uninstall both versions.
    When asked if you would like to remove iTunes, choose Yes.
    After the uninstallation is complete, don't restart your computer if you're prompted.
    If you see other iTunes entries in the list, remove them by repeating steps 4–6.
    Using steps 4–6, also remove all instances of:
    Apple Software Update
    Apple Mobile Device Support
    Bonjour
    Apple Application Support
    Restart your computer.
    Make sure that iTunes and its related components are completely uninstalled.In most cases, removing iTunes and its related components from the Control Panel will remove all supporting files belonging to those programs. In some rare cases, files might be left behind. After following the steps above, confirm that the following files and folders have been removed. If any are left, remove them.
    C:\Program Files\Bonjour
    C:\Program Files\Common Files\Apple\Mobile Device Support
    C:\Program Files\Common Files\Apple\Apple Application Support
    C:\Program Files\Common Files\Apple\CoreFP
    C:\Program Files\iTunes\
    C:\Program Files\iPod\
    Follow these additional steps  if you receive a "Cannot delete iPodService.exe: It is being used by another person or program." message.
    If you have a 64-bit version of Windows, confirm that the following folders have been removed:
    C:\Program Files (x86)\Bonjour
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
    C:\Program Files (x86)\Common Files\Apple\Apple Application Support
    C:\Program Files (x86)\Common Files\Apple\CoreFP
    C:\Program Files (x86)\iTunes\
    C:\Program Files (x86)\iPod\   
    Follow these additional steps if you receive a "Cannot delete iPodService.exe: It is being used by another person or program." message.
    To remove these files:
    Windows Vista or Windows 7: From the Start menu, select Computer.
    Windows 8: Click File Explorer.
    Open Local Disk (C:) located in Computer, or whichever hard disk your programs are installed on.
    Open the Program Files folder.
    Right-click the Bonjour folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    Right-click the iPod folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    Follow these additional steps if you receive a "Cannot delete iPodService.exe: It is being used by another person or program." message.
    Right-click the iTunes folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    Open the Common Files folder.
    Open the Apple folder.
    Right-click the Mobile Device Support folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    Right-click the Apple Application Support folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    Right-click the CoreFP folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    If you're running a 64-bit version of Windows, continue with step 12. Otherwise, skip to step 23.
    Windows Vista or Windows 7: From the Start menu, select Computer.
    Windows 8: Click File Explorer.
    Open Local Disk (C:) located in Computer, or whichever hard disk your programs are installed on.
    Open the Program Files (x86) folder.
    Right-click the Bonjour folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    Right-click the iPod folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    Follow these additional steps if you receive a "Cannot delete iPodService.exe: It is being used by another person or program." message.
    Right-click the iTunes folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    Open the Common Files folder.
    Open the Apple folder.
    Right-click the Mobile Device Support folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    Right-click the Apple Application Support folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    Right-click the CoreFP folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    From the Start menu, select Computer.
    Open Local Disk (C:) in Computer, or whichever hard disk your operating system is installed on.
    Right-click the Recycle Bin and select Empty Recycle Bin.
    Reinstall iTunes and related componentsAfter verifying that iTunes is completely uninstalled, restart your computer. Then download and install the latest version of iTunes.If the issue persists, look for more information on the iTunes Support page, including help with specific messages.
    iPodService.exe Alert
    Follow these steps if the message "Cannot delete iPodService.exe: It is being used by another person or program" appears when you try to delete the iPod folder.
    Make sure that iTunes and the iPod Updater utility aren't open.
    Press and hold Control-Alt-Delete.
    Select Start Task Manager.
    Click the Processes tab.
    Locate the iPodService.exe in the list.
    Click iPodService.exe and choose End Process.
    Quit the Task Manager.
    Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
    Last Modified: Jan 30, 2015

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    If the advice above doesn't resolve things you could try this alternate version:
    iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
    which is a 64-bit installer for the 32-bit version of the core application, similar to previous 64-bit releases. Or roll back to the previous build:
    iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
    iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
    tt2

  • I need to Uninstall Apple Software Update. I am getting error. "There is a problem with this Windows Installed package.

    My itunes stopped working. I uninstalled/reinstalled. But it would not complete reinstall. Started with Quicktime not loading. I have tried to install Quicktime individually. Still nothing. I now am trying to uninstall ALL itunes/Apple to attempt reinstall. But the Apple Software Update will not remove. I get the error :THERE IS A PROBLEM WITH THIS WINDOWS INSTALLER PACKAGE. A PROGRAM REQUIRED FOR THIS INSTALL TO COMPLETE COULD NOT BE RUN. CONTACT YOUR SUPPORT PERSONNEL OR PACKAGE VENDOR.

    Hey madnest,
    Thanks for the question. After reviewing your post, it sounds like you are having difficulty installing iTunes in Windows. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
    Issues installing iTunes or QuickTime for Windows
    Thanks for using Apple Support Communities.
    Have a nice day,
    Mario

  • I need to uninstall Apple Software Update program but can't.  Message reads: "There is a problem with this Windows installer package.  A program requirement for this install to complete could not be run." I have XP

    Following steps in support.apple. iTunes was uninstalled with no problem, This was 2nd step and 2nd error was "fatal error during installation" I left everything as it appeared and no further steps were taken. I saw instructions for other OS "fixes" to these error messages, but not XP. Am aware it is no longer supported, but, my desktop is not designed for any OS but XP. Was uninstalling to fix a problem logging to my account within iTunes, and, was getting error "no connection to internet" Diagnosed it and found the secure server was rejecting my log in attempts, but internet connection was fine. Have Avast and Malwarebytes apps and, after running two sessions each, found Trojans which were quarantined. Rebooted and still getting same error. Uninstalling was last resort.
    Help! If I hadn't already uninstalled iTunes, I would let it go since I could still access my music and other media. My iPod and iPhone would have just had to survive without the ability to sign in to my account, but, I needed to update my address to use my debit card for a storage upgrade and it was rejected because I just moved and the account needed to be corrected to reflect the change

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) (not for XP) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
    Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
    tt2

  • Can't install iTunes (message re: Apple mobile devices)

    iTunes stopped working.  Message said to re-install.  When I try to download, I reach a point at which I get message about Apple mobile devices, that I don't have permission...and I can't get any further.  Can you help?  Thanks.
    This is using iTunes in Windows (for synching with my ipod).

    Hi North Naha,
    Thanks for visiting Apple Support Communities.
    If you are receiving errors in Windows when installing iTunes, I recommend completely removing and reinstalling the software using the instructions in this article:
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    http://support.apple.com/kb/HT1923
    When reinstalling iTunes (step 3), be sure that you are logged in to your computer as an Administrator:
    Make sure you have an administrator account.
    To install iTunes or QuickTime, you need to log in as an administrator on the computer. If you're not sure you have an administrator account, you may find this Microsoft article helpful: Windows 7: How do I log on as an administrator?You can refer to the Help documentation from Microsoft, contact your IT department, or visit support.microsoft.com for more information.
    From:
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Best Regards,
    Jeremy

  • Can't Install Itunes 8.1.1. Update - Permissions Issue on my Own Computer !

    I am running ITunes 8 on an Intel Imac under OS 10.5.6. I am the owner and administrator of this computer and have used ITunes for 10 years !!
    However, very very strangely, When I run Software Update and try to run the updater to ITunes 8.1.1., I am totally stymied and baffled by the following abort message: (which I paraphrase)
    "You can't update IIunes because you lack the necessary access permissions. The installer package has been moved to the trash. Try launching it from the Finder...."
    What on earth is going on ??

    I tried again after a reboot and this time the installer asked me for my password and seems to have run OK.
    Why didn't it do that the first time ??

  • Can't install 10.5.8 using Software Update

    I haven't been able to apply the past few OS X updates (including the current 10.5.8 update) using Software Update. I get an error message telling me I don't have sufficient privileges. This is strange because I'm the admin user with full privileges.
    I then have to download the combo updater and do it manually. It's not that big of a deal, but I do wonder why it's happening and what to do about it.

    I'm not sure about that, but if you are hesitant about doing it, at bare minimum go to Apple menu -> System preferences -> Software Update, and turn it off, and quit from System preferences, and then go to the various Library folders under:
    Hard drive
    Users - yourname
    and
    System
    and copy from the Preferences folder in each one to a folder on your desktop that allows you to remember where you copied from any SoftwareUpdate plist you encounter. Once that is done, go ahead and delete them from the Preference folders, and restart your Mac.
    If Software Update still fails, you may need to repair permissions with Applications -> Utilities -> Disk Utility.
    And if that doesn't work, how full is your hard drive?

  • Unable to uninstall Apple Software update

    Everytime i try to uninstall it i keep getting There is a problem with this windows installer package a program for this install to complete could not be run I have tryed reinstalling itunes and such etc etc i can remove everyhting else but Apple soft ware update:(  PLEASE HELP ME!

    Take a look at this link,

  • I am trying to install Itunes again but it wont let me. So i was uninstalling all the apple and itunes programs to start over, i have everything uninstalled exept Apple Software Update. HELP PLEASE

    When i try to uninstall Apple software update it brings up a message saying "There is a problem with this Windows installer package.  A program requirement for this install to complete could not be run. Contact your support personnel or package vendor." I believe i have Windows VISTA. Yes i know its old but i have not had the money or time to update.
    I just want itunes installed properly so i can use it for when i have my new phone. please please help i have tried everything it seems like !

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • ITunes update can not install due to Apple Software Update

    When i download the newest edition of iTunes it saves to my desktop. Then i double click it, it asks me the usual (where i want the files installed to etc) then it seems to update, but near the end, it says "The Older version of AppleSoftwareUpdate cannot be removed. Contact your technical support group"
    I have tried uninstalling iTunes and installing a fresh copy. It would not let me install, i have tried deleting the entire program files by uninstalling, deleting all files and erasing iTunes from the registry. Also to no avail. i am now stuck with itunes 7.3 which i copied from another computer.
    Can someone please help?

    +near the end, it says "The Older version of AppleSoftwareUpdate cannot be removed. Contact your technical support group"+
    First head into your Add/Remove programs control panel, find the "Apple Software Update" entry, and then attempt to remove it.
    If Add/Remove won't let you uninstall it, or you can't find it in there, or if Add/Remove lets you remove it but you still get the same message on an iTunes install, download and install the Windows Installer CleanUp utility:
    Description of the Windows Installer CleanUp Utility
    Launch the utility ("Start > All Programs > Windows Install Clean Up"), find "Apple Software Update" in the list of programs in CleanUp, select the Apple Software Update entry, and then click "remove".
    Now restart the PC and try another iTunes install. Does it go through properly this time?

  • Itunes won't install-"Apple Software Updates Can Not Be Removed"

    Cutting right to the problem. I currently have quicktine 6.5 installed and working. iTunes was completely removed. When doing search, nothing shows up. In Add & Remove Programs, however, iTunes is still listed (37 megs). How do I get rid of it so I can re-install. When I try to install, I get message "Apple Software Updates Can Not Be Removed, Contact Administrator". When I try to upgrade Quicktime to 7.1, I get "An Older Version Of Quicktime Can Not Be Removed". I would like to completely remove all traces of itunes and then try to reinstall.
    generic   Windows XP  

    okay.
    download and install the Windows Installer CleanUp utility. use it to remove the Installation configuration information for iTunes, Apple Software Update, and QuickTime:
    Description of the Windows Installer CleanUp Utility
    now use the following document as a guide to a manual removal of any leftover itunes and quicktime program files:
    Removing iTunes and QuickTime for Windows
    reboot the PC and try another itunes install. does it go through properly this time?

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