Can't Install L7680 in brand new HP Windows 8 Laptop
Am getting the same can't find hpzprl40.exe in a long string of folders under users and each time I try I get a different file it can't find and I can't find any folder under temp starting with a 7. I'm stumped and need to be able to access my computer.
Can't try any of the fixes as the folder setup doesn't exist. Just looked at my windows 7 laptop and no 7 folder under temp here either yet my printer runs
Need help as can't be without a printer.
Thanks,
Dave
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View Solution.
Hi Dave,
Try following the steps below and let me know if that may help resolving the issue:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select till I restart the PC and confirm by clicking the Turn Off button.
Now try reinstalling the HP Software and check if the installation goes as expected.
If the issue persists continue following the next steps below:
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Run the installation file and check for any difference.
Regards,
Shlomi
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