Can't install Muse CC - error says beta version is already installed?

I can't find the app anywhere on my computer but the error I'm getting during install in that a "beta version of this product exists on the computer. Please quit and uninstall that version before continuing"
Anyone else getting this error?

Refer to the following article on uninstalling Muse - http://helpx.adobe.com/muse/kb/uninstall-muse.html.
If it isn't installed and if that is a Mac machine, use the Spotlight to search for anything Muse related and remove. Look into the Trash folder too to find any instances of the app.
Most likely you're trying to install Muse using the CC Application Manager and as Muse is an Air application, there are certain limitations in how we interact with the Application Manager that can cause these types of conflicted states. Refer to the following thread for more about this - http://forums.adobe.com/thread/1253307.
Also include external drives in your search for an old version of Muse. You can attempt to install the app using the installer found here as well (another thread for reference <http://forums.adobe.com/message/5052701#5052701>):
Mac : http://www.adobe.com/go/muse_latest_mac
Win : http://www.adobe.com/go/muse_latest_win
You could use the Adobe Creative Cloud Cleaner Tool as well that helps resolve installation problems and can clean up install records for any pre-release (beta) installations of these products (download links at the bottom) - http://www.adobe.com/support/contact/cscleanertool.html
Thanks,
Vinayak

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