Can't install new boxed CS5 upgrade

I keep trying to enter my CS4 number when I am trying to upgrade my Photoshop to CS5. Where do I find my photoshop number? Of course, the entire call center is closed for the weekend. PS5 refuses to see any creative suite number as valid? I have boxes of every upgrade since CS came out here, 1,2,3 &4. None of the serials allow me to upgrade.

I also sympathize.
The FAQ states:
http://www.adobe.com/products/photoshop/photoshop/faq/
Am I eligible for upgrade pricing from an earlier Creative Suite edition to an individual CS component?
No. Adobe does not offer upgrade pricing for customers wishing to move from a suite edition to an individual CS component. For complete upgrade information for the product you are interested in, consult that product's upgrade eligibility page or the general upgrade information page. You can also use the upgrade eligibility tool to determine which upgrades you are eligible for based on the products you currently own.
But I think Adobe could make it clear in a sidebar on every product information page so people do not fall into these traps.
Not everyone drills down into the fineprint - or is even aware that they need to. Adobe does overcomplicate things at times.

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