Can't install new version of itunes or quicktime

Like others, I get the error message Apple Application Support needed to run itunes Helper. Uninstall itunes then instal again. I have repeatedly tried to instal new version of itunes having uninstalled (following troubleshooting page) the old version. I also get the Microsoft windows message Windows installer stopped working and was closed. When I try to install Quick Time on its own I get the message "An error occurred during the installation of assembly Microsoft VC.80,CRT.... What can I do?

*replying to daya*
0X800736FD
In general, these ones tend to be caused by underlying problems on the PC that can prevent Windows Updates from installing. So my main strategy with them is to try to fix the Windows Update issues. If we can get Windows Updates flowing again, that generally clears up the iTunes install errors +en passant.+
Head into your Windows Update, and check for any new updates. Do any fail? If so, open your Update History and doubleclick on the failure entries to bring up a small box with alphanumeric error message codes. Are you getting 8000FFFFs? (They often seem to be associated with an iTunes-install 0x800736FD.)
If you're getting 8000FFFFs, try the following Microsoft document:
[Windows Update Error 8000FFFF|http://windows.microsoft.com/en-US/windows-vista/Windows-Update-Error- 8000FFFF]
Head back to Windows Update, and stock up on any updates you're behind on. Once you're completely up to date in that regard, try another iTunes install. Does it go through properly this time?

Similar Messages

Can't install new version of iTunes to my PC

I've been trying to install the new version of iTunes since it was released with no luck. The previous version was uninstalled from my computer but the installation process for the new version freezes at various different points, most recently at "calculating space," which doesn't seem to be too far into the process. I'm running Windows Vista Home Premium version 6.0 if that helps.
Any asssitance would be appreciated!

If you're getting "error 1015", it means your phone was previously hacked to downgrade the iOS or jailbreak and the modem baseband was altered. You can NEVER update or restore it to a stock iOS again.
Search Google for alternative solutions to error 1015, but they all will leave the phone in a hacked, unstable state. (Hint: it will take more than DFU mode.)

Can't install new version of iTunes or uninstall all of old version

i posted this yesterday and saw it posted later but now my post is gone so here we go again.
i can down load the application but wheni run the installer it quits and throughs up a message saying something like "can't delete old version of apple software update" !?!?
i then deleted everything and uninstalled everything apple/itunes(so i thought).
i still get the same message, "can't delete old version". i don't know why it won;t jsut install over the old version but it won't.
HOW can i get rid of the old version? i deleted everything and there is nothing left to uninstall?!?! Are there hidden files somewhere?
HOW can i get the new iTunes installed so i can use my new itouch? HELP!!!

i posted this yesterday and saw it posted later but now my post is gone so here we go again.
Your first post is still there, wheeler. Click on the following link to see your previous post and my reply:
http://discussions.apple.com/message.jspa?messageID=10701711#10701711

Can't install newer versions of iTunes and can't un-install current version

HELP!
That's a good start to my first post I think lol... hey at least I'm still laughing, even though I feel like crying!
I am having (probably similar to many from what I can see from this forum and also from google search) problems updating my iTunes to the latets version.
Whenever I start to install the new version I get a message pop up saying that iTunes64.msi can't be located, even though it does exist in the default filepath it throws up anyway.
After doing some Google searches I saw that a way around this might be to use the Windows Unintaller Utility, however, I have yet to actually find this utility, particularly as Microsoft now appear to have removed all traces of it from their site as it seemd to be causing other issues.
Next I found an article on Apple that said that if I am having the problems that I have stated above then I should unistall various apple software items in a particular order with iTunes being the first on the list.
This is where I am now stuck! I can't un-install iTunes from Control Panel as it says that it isn't installed! Of course it is installed, however, it would appear that something somewhere is corrupt and it doesn't actually think it is really installed (I think my PC is suffering a sual personality... maybe that's what dual core really means lol).
The corrupt nature of my iTunes installation would also seem to be borne out by the fact that the icon in the list of installed programs for iTunes is not the normal icon but a blank (unrecognised) icon.
I am now clean out of ideas as I can't do any of the "normal" things to remove and re-install iTunes and so I could really use some help/advice.

Hi Katrina
Thanks for confirming my suspicions on the use of (or rather not) of the utility on Windows 7.
I also tried as you suggested to run the iTune64.msi file from it's location... it almost looked like it was working but then came up with the usual message saying it couldn't find the .msi file.
I even tried copying the file to another location but it still hit the usual error
I have a horrible suspicion that I am not going to get this sorted short of doing a complete re-install of my OS (which I don't fancy doing, particularly as at least iTunes is functioning anyway).
I am already planning to move away from Windows PCs and move onto a Mac in the very near future, so hopefully in the intervening time Apple won't release a critical udate to iTunes that means I need to update to continue certain functionality.
Roll on Mac-Day for methinks
Of course if anyone else can think of any solutions for me to try in the meantime then I would be more than grateful to hear from them and to give it a whirl.

Im trying to install new version of itunes in my macbook but its always failed .i can download but cannot install says to contact with software manufacturer assistance....please solve my problem because of this i couldnt connect my iphone to my mac.....

im trying to install new version of itunes in my macbook but always failed.i can download it but failed to install and always says to contact with software manufacturer for assistance...please heblp me i couldn’t connect my iphone to iktunes..please coz in my mac their is old version of i tunes.....

Welcome to the Apple Support Communities
See if your computer is supported > http://support.apple.com/kb/sp575 Buy Snow Leopard > http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard Then, make a backup, insert the DVD and upgrade. Finally, go to  > Software Update and update to the latest version.
If your computer is compatible, you can use Mountain Lion. Open App Store and purchase Mountain Lion. Check if your programs are supported > http://www.roaringapps.com

I can't get new version of itunes to install on Windows 7 64 bit computer. Receive message that reads insufficient privileges to access c:\program files\ipod\bin. Tried to follow some suggestions found here but nothing is working. Any new suggestions?

I can't get new version of itunes to install on Windows 7 64 bit computer. Receive message that reads insufficient privileges to access c:\program files\ipod\bin. I've followed several threads I've read here but nothing is working.

For such situation, I'd suggest the following:
1. Remove current installed office with the fix-it tool in
KB2739501, and follow the "Remove Office manually" section to make sure there are no remaining files
2. Either download a trial version of Office 2013 from
http://office.microsoft.com/, or from
http://technet.microsoft.com/en-us/evalcenter/jj937170
3. Reboot your computer in clean boot mode, and run setup again
Max Meng
TechNet Community Support

Why can't I install newer version of iTunes on my Windows Vista Home Premium?

Hi!
Why can't I install newer version of iTunes on my Windows Vista Home Premium?
I states that I am missing essential files in order to install. It doesn't say which ones.
Tried to uninstall the old iTunes so now I'm caught without iTunes.
Any thoughts?
/tjolmes

Hey gallaleo3,
I would run through the recommended troubleshooting steps in the following article:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Best,
Delgadoh

I have windows xp and I can't get new version of itunes to install, help???

I have Windows XP and I can't get new version of itunes to install on my computer, please help??????

I keep getting the same error message about a program in the installer not finishing as expected.
Let's try the following user tip with that one:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

TS3212 can't get new versions of itunes to install on my windows computer. Any Suggestions?

I can't get new versions of itunes to install on my windows computer. Any Suggestions? Every time I try, it downloads OK but when it proceeds to the install, I keep getting the same error message about a program in the installer not finishing as expected. It quits the install and that's that. Very frustrating.

I keep getting the same error message about a program in the installer not finishing as expected.
Let's try the following user tip with that one:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

I installed new version of itunes and I'm getting error message 0xe8000084&oxe800002dwhen trying to sync iphone5 what can I do?

I just installed new version of iTunes when I go to sync iPhone 5 keep getting error oxe8000084&oxe800002d is there a solution to this?

Try this for Windows 7 (64 bit),
Close iTunes - Go to Task Manager – Click the “Services” tab - select “Apple Mobile Device” - left click and choose “Stop Service” - wait a few seconds - left click and choose “Start Service” - wait a few seconds - open iTunes - connect your iDevice.
Did it work?

TS3648 I have macbook OS x 10.5.8, how can I install new version.

I have mackbook OS X 10.5.8 and I can not able to update any new version of OS X or install new version of iTunes(10.7....). please help me find out.

You have to understand the difference between an Update and an Upgrade.
An Update is a free change to add to the base code or as a bug fix within an existing Operating System. Such as the .8 added to 10.5.
An Upgrade is a complete new Operating System that must be purchased. Such as 10.5 Leopard to 10.6 Snow Leopard.
10.5 Leopard was based on Power PC code and was written to be able to run on both Power PC and Intel processors.
10.6 Snow Leopard has completely rewritten code and only runs on Intel Macs.
10.7 Lion used some 32 bit which allows it to run on Late 2006 through Early 2008 MacBooks and a lot of 64 bit code.
10.8 Mountain Lion is pure 64 bit, which excludes more systems than Lion did. It can only run on the Late 2008 through Mid 2010 MacBooks. It's not something you can add memory to, for example, as it involves the base architecture.
You have to upgrade to 10.6.8 to be able to download iTunes 10.7 or 11. The 10.6 Snow Leopard DVD is back in the Apple online store. You can get it for $19.99. You will need to be running 10.6.8 to access the App Store to order Lion or Mountain Lion. http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard

Can't install latest version of itunes. "Errors occurred during installation. Your system has not been modified." Help?

Can't install latest version of itunes. "Errors occurred during installation. Your system has not been modified." Help?

I had this, and after a large number of fruitless attempts, I had to reload Windows, which solved it. This was of course a real pain, but I had to do it since updating iTunes was necessary in order to get the new iOS version. But before doing such a drastic thing, you could try to restore Windows to a previous point in time by picking a restore point. This of course presumes that you really have some issues with your Windows (which I had) and that you can make a decent guess on when the system was ok (which I couldn't), i.e that you can decide a good date to restore to.

It wont let me delete my apple software update so i can download the new version of itunes, it say cannot find the folder

it wont let me delete my apple software update so i can download the new version of itunes, it say cannot find the folder

Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I have problem with syncing in itunes and it stared since i installed new version of itunes.it stuck in backup step for houres.what shud i do?

I have problem with syncing in itunes and it stared since i installed new version of itunes.it stuck in backup step for houres.what shud i do?

So, in iTunes, when you look at the shuffle's content (in the sidebar) and click on the playlist under the shuffle, over to the right, the songs are in your desired order, correct? Where do you look, or what do you do, that indicates the playlists are in alphabetical order? Are you saying that when you play the songs while using the shuffle, they play in alphabetical order?
If so, when you listen to the songs on the shuffle, are you using the playlist, or are you using the All Songs list? If you are in the default All Songs list, with the shuffle's power switch set to play-in-order (the middle position), the songs play alphabetically, I believe.
The 3rd gen shuffle uses VoiceOver. If you are in the All Songs list, you need to use VoiceOver to switch to the playlist (see manual linked below for details). When you are in the playlist (with the shuffle's power switch set to play-in-order), then the songs should play in playlist order.
There are more details in the manual for the 3rd gen shuffle, which is online here
http://manuals.info.apple.com/en_US/iPod_shuffle_3rdGen_UG.pdf
See page 22 for the section about setting up and using VoiceOver. The part about switching playlists starts on page 23 (Using the Playlist Menu).

HT2292 gnature can't can't update new version of itunes due to error message saying invalid siupdate new version of itunes due to error messagecan't update new version of itunes due to error message saying invalid si saying invalid si

can't update new version of itunes due to error message saying invalid si

That suggests that the installer is getting damaged during the download.
I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

Can't install new version of itunes or quicktime

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