Can't install Quicktime 7 as won't uninstall Quicktime 6.5

Hi
Trying to install i-tunes with the new version of quicktime but when it tries to uninstall my current version of quicktime (6.5) the following message appears:
Could not open key:
HKEYLOCALMACHINE\SOFTWARE\Microsoft\windows\current version\uninstall\quicktime. Verify that you have sufficient access to that key, or contact your support personnel.
How can i uninstall quicktime 6.5 & install the new version? What is a HKEY?
i have contacted both itunes support and pcworld support to no avail. Can anyone HELP, PLEASE!!!
Thanks

I spoke too soon on that one. Tried everything listed in the certificate to no avail.
6.5 version never did work on that PC. XP SP2, nothing special.
It cannot go on line either. Lightning made sure of that.
I deleted any version trace of it on the PC, Then several attempts of getting the right version for XP.
Download it to a memory card on This Apple Laptop.
Then over to the PC to install.
After the 3rd try with finally the correct version of 7.1.6, we have success.
A bit tough to find a version that worked. You don't know until the version is tried.
There was no direct path searching for 6.5 of what it had and to what came next.
No Guru God here.
Just trying different sockets from the mixed up tray of choices to set the record straight.

Similar Messages

Have Mac OS X 10.4.11; bought Quickbooks and it requires 10.6; updated to 10.6 but can't install because it won't open without 10.5

Have 10.4.11; bought Quickbooks and it wants 10.6; upgraded to 10.6 but can't install because it won't open without 10.5. Don't see upgrade for 10.5 in download list.

Hi Loraine,
Mac OS X 10.5 (Leopard) was between Mac OS X 10.4 (Tiger) and Mac OS X 10.6 (Snow Leopard). If your Quickbooks program indicates it requires Mac OS X 10.6 (Snow Leopard) and you've installed that, then you've done what you can (you can't install 10.5 when you already have 10.6 installed...you are already more up to date).
It sounds like you are having an issue with the Quickbooks program so you may wish to contact those that make / support that application.
Cheers.

Can't install Exchange 2013 after previous uninstall (insufficient user privileges with the same user)

I have installed Exchange 2013 on Windows Server 2012, which ist a member of a Windows Server 2012 R2 Domain. All prerequisites and AD modifications were successfully completed and I could install Exchange 2013. Unfortunately I made a mistake with
the target directory and had to uninstal Exchange 2013. If I start the Setup again, it fails in prerequisite check - the current user should not be a member of Enterprise and Schema admin Group, but it's the same user, which comleted the previous Installation
of Exchange 2013! Do you have any idea how to solve this Problem - I'm running out of ideas.

Inhave tried to run setup /PrepareSchema again and get the following error in exchange setup log:
[03.07.2014 19:25:53.0305] [0] Setup encountered a problem while validating the state of Active Directory: Couldn't find the Enterprise Organization container.
[03.07.2014 19:25:53.0337] [0] Validating options for the 0 requested roles
[03.07.2014 19:25:53.0383] [0] [ERROR] Setup encountered a problem while validating the state of Active Directory: Couldn't find the Enterprise Organization container.
[03.07.2014 19:25:53.0399] [0] The Exchange Server setup operation didn't complete. More details can be found in ExchangeSetup.log located in the <SystemDrive>:\ExchangeSetupLogs folder.
After removing all Exchange Parts by ADUC (advanced View) and ADSI Edit (Services) I'm able to install Exchnge 2013 again - the uninstall procedure seems not to work in a clean manner.

Creative Cloud Installer doesn't won't install anything and won't uninstall itself. Nothing in system tray and doesn't show uo in force quit applications

I ran the installation which opened a blank window with a loading animation. Nothing happened. I rebooted and now Creative Cloud installer won't load, I can't uninstall using the uninstaller because it says the application is running though I see nosing of it. I have downloaded the dog file and tried a second installation but that just quits out after a second of attempting to run. Any advice?

Update: 5th atemot at install and it now claims to be downloading the applications.

Can't install Adobe Flashplayer 11. Uninstalled old version. enabled Java. Allowed cookies. Install button grey.

Can anyone help me with this problem of installing Adobe Flashdrive 11, the latest version ? I'm bashing my head against the wall. Started when iPhoto would not load to Facebook and was advised it could be Flashplayer update after troubleshooting other options including deleting extraneous iPhoto files. I uninstalled older version, enabled Java, allowed cookies, downloaded installer but when I try to download it, the install button is grey and won't work. (This is, coindcidentally the same problem that suddenly began today with iPhoto which always worked fine before....grey button for "publish") It is ALWAYS a problem installing Adobe anything, and usually this same problem. All my software updates are current. Now I have NO Flashplayer and can't use YouTube at all, much less iPhoto.

Also, sounds like others are having this problem. Read other posts, didn't find an answer. OBVIOUSLY did not solve my problem. No delete ? First time here, sorry.

Itunes won't install. AMDS won't uninstall

Itunes won't install. I've tried to uninstall itunes and all apple software so that I can install the latest version. But it won't let me uninstall apple Mobile Device Support. Can anybody help? How do I get iTunes back? Whenever I try to install the latest version it gets stuck just after checking the AMDS.

There is no text error message. The install of itunes just freezes on the "Checking Space Requirements" bit (which is immediately after it checks AMDS.
Hmmmm. Possibly a disk/file damage issue there, tom. If so, running a chkdsk over your C drive might help.
Vista instructions in the following document: Check your hard disk for errors
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors. You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

Cant Install Itunes -- Error says Quicktime has a Newer Version already installed? Whats up with that? I can only install Itunes as a Bundle with Quicktime--

I am running WINDOWS 7
I have read up on this error-- Nothing is working.. Now I have No Itunes,
I tried to UNINSTAL Quicktime- it wont let me from (Add/Remove) Programs-- Says there are some POLICIES in place that wont allow
me to *Install (Hello) Im Uninstalling-- And I am the Administrator--
I found the DELL Installed (Hidden) Administrator and tried to do it while logged in as it-- NO WAY- same error
So, I deleted the (2) (QTS) files in syswow64? Windows system folder for WIN7 64 bit
Rebooted
Still not able to Uninstall-- GRRR
I have no more ideas.. I saw a site or two that had a copy of ITUNES (Unbundled) for install- but it didnt look safe or authorized by Apple- so, I didnt do it
Besides.. I now dont have a good VER of Quicktime on board either-- without those QTS files--
Im really messed up--
Can someone help!

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Can't install iTunes updates or even uninstall/reinstall program - help!

I'm running iTunes 10.1.2.17 on XP but cannot upgrade to latest version. Neither can I uninstall and reinstall from scratch. Despite closing all other programs, I keep getting a message saying, 'the feature you are trying to use is on a network resource that is unavailable.' It then says, 'click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi'. I've tried uninstalling it using the XP Control Panel and also Piriform's CCleaner but either way I hit the same problem. Here's hoping someone can advise! Thanks!

I keep getting a message saying, 'the feature you are trying to use is on a network resource that is unavailable.' It then says, 'click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi'.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Can't install new version of itunes or quicktime

Like others, I get the error message Apple Application Support needed to run itunes Helper. Uninstall itunes then instal again. I have repeatedly tried to instal new version of itunes having uninstalled (following troubleshooting page) the old version. I also get the Microsoft windows message Windows installer stopped working and was closed. When I try to install Quick Time on its own I get the message "An error occurred during the installation of assembly Microsoft VC.80,CRT.... What can I do?

*replying to daya*
0X800736FD
In general, these ones tend to be caused by underlying problems on the PC that can prevent Windows Updates from installing. So my main strategy with them is to try to fix the Windows Update issues. If we can get Windows Updates flowing again, that generally clears up the iTunes install errors +en passant.+
Head into your Windows Update, and check for any new updates. Do any fail? If so, open your Update History and doubleclick on the failure entries to bring up a small box with alphanumeric error message codes. Are you getting 8000FFFFs? (They often seem to be associated with an iTunes-install 0x800736FD.)
If you're getting 8000FFFFs, try the following Microsoft document:
[Windows Update Error 8000FFFF|http://windows.microsoft.com/en-US/windows-vista/Windows-Update-Error- 8000FFFF]
Head back to Windows Update, and stock up on any updates you're behind on. Once you're completely up to date in that regard, try another iTunes install. Does it go through properly this time?

ITunes 7.3 install corrupted and won't uninstall or allow reinstall

Having problem with iTunes 7.3 uninstall.
Windows Installer tells me iTunes.msi is missing and asks where to browse for it. I cannot uninstall with out this file, and cannot install a new copy of iTunes 7.3 until I do.
Any suggesstions?
Chris

You shouldn't need this file. The bigger question is where the file went to. In any case if you can't use add/remove programs then you'll need the MS cleanup utility.
Install it and run it. Pick itunes and hit remove.
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
Btw, this should go under the installing section not using.
Message was edited by: CoJeff

Can't install lightroom 4.1 or uninstall LR 4

Everytime I try either of these I get windows cannot locate Adobe_lightroom_x64.msi
I copied that file from the installation but lightroom refuses to use it!
I tried deleting all the fold files for lightroom and still couldn't remove the program!!!
I'm photographer and this problem is killing me! I really need this program working!!!
I tried disabling my antivirus realtime protection(avira) and tried some of the forum methods but nothing still works!
I'm using administrator for installing and set permissions correctly.....nothing works!
What's the best way to wipe a previous adobe installation?!?! Maybe that will help
When I try to uninstall I get error 1714
Lightroom 3.6 installs fines. If I try to install regular lightroom 4, it only imediately converts to lightroom 4.1 installation?!??!?! I already converted my catalog folder to lightroom 4...>ARGH!!!
Message was edited by: ukon135

Basically, you have a very damaged set of files on your system. It sounds like you may even have some LR4.0 and LR4.1 bits on the system. LR3 is a completely different application and will install and run without regard to any issues encountered by LR4.
At this point, you will need to completely remove LR4 from the system by hand. This means removing all of the files, folders, and registry keys involved with the application. Once you have removed the application folder from Program Files, use this to clean up the rest: http://support.microsoft.com/mats/Program_Install_and_Uninstall

Downloaded Discoverer4.1: can't install (setup.exe won't run)

Hi,
Just downloaded Discoverer 4.1 (admin4133f.zip) and unzip files in directory c:\temp (along with Oracle Forms and Report and Oracle 8i zip files) but whenever i run setup.exe nothing happens.
I've already got Oracle Personal Edition 8i and Developer 6i installed in my pc.
thanks

I've already got Oracle Personal Edition 8i and Developer 6i installed in my pc.
^^^^^^^^^^^^^^
I've eccounted the similar installation problem - Oracle Discoverer installation at the OracleHome that already has Oracle Reports lead to setup.exe fail. This is noted since Discoverer 3.1.+ and Reports 3+
Try to install Discoverer into another OracleHome.
If installing in the same Home - Discoverer must be the first, Reports - the second...
(By the way - watch for the 9iAS EE installation - you'll see Discoverer goes first :) )

Mac OSX 10.9.4 Can't install flash player - won't download in installer window

Whenever I run the Adobe flash installer, it freezes at 30 percent and says that the connection has been lost. It then states Connection failed. Unable to complete installation after about 2 minutes.

Moving this discussion to the Photoshop Lightroom forum.

Quicktime won't uninstall and itunes won't open

Originally I was having problems opening itunes, an error message appeared saying windows has encoutered an error and needs to close. I then tried uninstalled itunes and reinstalling, and I still couldn't open itunes, I then read that it might be related to quicktime so I tried uninstalling quicktime too. Quicktime would come up with an error "fatal error during installation". I tried remove quicktime from my programs, tried the windows installer cleanup utility to remove quicktime, and tried deleting some files from system32. I tried reinstalling quicktime again after a reboot, and it comes up with quicktime is currently running on a newer version and so cannot install.
My itunes still won't open and I can't get rid of quicktime either.
Someone please help...

I have same problem. have searched and deleted all all quicktime related files i can find doing"quicktime" search.
I have this error when trying to remove or install quicktime or itunes:
Error 1316.A network error has occurred while attemting or read from the file
C:WINDOWS\Installer\QuickTime.msi
there is not "installer" folder in windows, nor a quicktime.msi file.
why would the download think there was?

Quicktime won't uninstall? -3 error SOLUTION

So i encountered this really annoying all throughout yesterday, and figure people might be going throught the same thing. While trying to update itunes, the quicktime bundle wouldnt install, and in the end led to a -3 error. So i tried to delete quicktime, but the uninstall didnt work. Its not that i cared, but i only wanted my music, which wouldnt open. I did what alot of people did, trying to go into regedit.exe, but im no computer wiz, and non of that worked. so finally, i did this, and this deffinetly solved my problem.
download the windows install cleaner, then find quicktime to remove, and then redownload the standalone version of quicktime.
http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1b d/msicuu2.exe
(this is the file link from http://support.microsoft.com/default.aspx?scid=kb;en-us;290301 , if it doesnt work, go directly there)
then
www.quicktime.com (i searched standalone)
hope this helps people.

It's telling me I have an old version of Quicktime, and won't uninstall it; saying it can't find wherever it's saved.
Is it saying it can't find the QuickTime.msi file, kylvel?
If so, download and install the Windows Installer CleanUp utility from Microsoft:
http://support.microsoft.com/kb/290301
Now run the utility ("Start > All programs > Windows Install CleanUp"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try another itunes install. Does it go through properly this time?

Can't install Quicktime 7 as won't uninstall Quicktime 6.5

Similar Messages

Maybe you are looking for