Can't install - says it is running when it is not

I can't install this because the install process give an error as follows: (approx)
Adobe Reader for Palm OS is running. Shut it down and rerun the install program
I installed everything adobe and task manager does not show anything from Adobe running on the machine. it is an XP SP2 machine and the install code was copied from Adobe. Also rebooted a couple of times
What's throwing the error? How can I get around it?

i am having a problem downloading the adobe reader. i'm not sure why

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