Can't install some applications...incompatible installer?
I recently received my new imac and have now started to move older applications from my old mac to the new machine.
It appears that that I cannot install Office v.X from the installation disk because of an incompatible installer. I receive the following error message: "The application InstallerVISE quit unexpectedly", with these details:
Process: Microsoft Office Installer [229]
Path: /Volumes/Microsoft Office X/Microsoft Office Installer
Identifier: com.MindVision.InstallerVISE
Version: 7.2 (7.2 )
Code Type: PPC (Translated)
Parent Process: launchd [66]
Date/Time: 2007-12-17 09:03:34.941 +0100
OS Version: Mac OS X 10.5.1 (9B18)
Report Version: 6
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x000000000000049c
I have noticed this same issue with Retrospect Express (which I know isn't compatible with OS X 10.5.1, but I wanted to check if the installer would run).
I would be grateful for suggestions,
Thnaks
Karel
OK, I have solved this! Interestingly, I could not find this issue in Mindvision's support pages (Mindvision is the maker of the Vise installer), but this is what I found on Macusenet:
QUOTE
Issue: Installer unexpectedly quits when launched on Mac OS X
Summary
Installer VISE installers may have difficulty detecting the operating system
language on some Mac OS X machines, causing the installer to unexpectedly
quit. A workaround is to have the user make a small change in
'International' System Preferences.
Info
Some Mac OS X users have experienced a problem running Installer VISE
installers on their machines. Installers built with Installer VISE version
7.3 or older may have difficulty detecting the operating system language on
some Mac OS X machines, which results in the installer unexpectedly
quitting. This issue has been resolved in version 7.4.
Installer VISE installers will, by default, always check the language of the
OS at launch time to ensure that the correct language will be displayed for
localized installers or that the correct files are installed based on
language. If the installer cannot detect the language of the OS, it quits.
One solution is to build new installers with Installer VISE 7.4 or newer and
distribute these to your customers as required. Another option is to have
the customer make some small change in the 'International' settings of
System Preferences. For this, the customer should do the following:
1. Go to System Preferences and open the 'International' settings.
2. Make a small change such as rearranging some of the languages at the
bottom of the language list or adding a new language.
3. Close the 'International' settings, which will save the changes.
4. Launch the installer.
http://www.mindvision.com/knowledge/kdb_1341.html
UNQUOTE
I followed this advice, disconnected all peripherals and presto! I could install Office v.X
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