Can't install the CC desktop app (MacOSX)

I am signed in to the Creative Cloud on a new MacBook Pro (Retina, 13-inch, Mid 2014) running OSX 10.10.2. This is my first install of CC on this laptop.
When trying to install an application, eg Muse or PS, I am prompted to install the CC desktop app.
Which I download and install. While installing, the installation just quits...
I have repeatedly tried to install, 11 times unto now. Tried restarting, etc.
Tried downloading the free trial as a non member, same result.
Tried as another account on my MBP, same result.
Who has a pointer as to what could solve this annoying error ? Someone at Adobe ?? Anyone else ?
Thx in advance.
J

J do you receive any specific error messages when installing the Creative Cloud Desktop application? Have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?

Similar Messages

Hello sir        i have mac os x lion and A fter upgrading to Lion i can't instal the face time app its type ( FaceTime can't be installed on "Mac" because the version of Mac OS X is too new. )   can anyone help me please .   notes : on snow leopard the

hello sir
       i have mac os x lion and A
fter upgrading to Lion i can't instal the face time app its type ( FaceTime can’t be installed on “Mac” because the version of Mac OS X is too new. )   can anyone help me please .
notes : on snow leopard the face time was work normally but i delete it the app i thought it will work after i reinstall it

Lion comes with FaceTime. Look in your dock or in the Applications folder.

I can't install the Creative Cloud app for desktop...

I've tried several times to install the creative cloud app (or any other app for that matter), I can download it but it won't install. I'm using windows 7. This is the message I get ...
I've been to the customer support website and followed the instructions for minimising start up apps and anti virus software - no luck! I've just signed up for cloud membership and I'm losing my patience with this, could someone at Adobe please help.
Many thanks

Mrw2020 please try the steps listed at http://forums.adobe.com/message/5834539#5834539 where this topic has been discussed.

How can I get the CC desktop app to work properly?

Hi,
I purchased a subscription and now I'm trying to install Adobe CC applications on my computer.
Unfortunately NOTHING is working the way it should…
I have tried calling support but they haven't called me back anymore.
Today I finally managed to get the Creative Cloud Desktop app installed, but it keeps giving me this message:
"The Creative Cloud installation is no longer functioning, please uninstall and download again from…"
I think I have tried all suggestions I found; uninstalling the app, repairing disk permissions, shutting down and starting up again, using the cleaner tool, renaming the OOBE folder in my Library… All steps in all order and with a restart and repairing disk permissions in between.
Also I followed all steps mentioned here: Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
The only thing I can think of that didn't go as described is the verification of the Cleaner Tool, also no log file is created.
- When you see the message "Adobe Creative Cloud Cleaner Tool completed successfully," click Quit and restart your computer.
- In a text editor, such as TextEdit, open /Users/[user name]/Adobe Creative Cloud Cleaner Tool.log.
I'm not sure what else there could be, is there anyone that has had similar problems and found a way around it?
All help is appreciated
By the way, my MacBook Pro 13" Retina is running OSX 10.9.5 on a 2.4 GHz Intel Core i5 with 16 GB or RAM. All CS6 apps have been working without many problems…

Try to follow below steps
Click on Finder and then hold Command + Shift + G keys on your keypad
It will open Go to folder window, type exactly ~/Library and click on Go
Then open Application Support > Adobe folders
Trash AAMUpdater and OOBE folders.
Now click on finder and hold Command + Shift + G keys on your keypad.
This time type /Library and click on Go.
Make sure to remove ~ symbol.
Then open Application Support > Adobe folders.
Trash AAMUpdater, Adobe Application manager, OOBE folders.
Now Click on Finder and then hold Command + Shift + U keys on your keypad.
It will open utilities folder.
Trash Adobe Creative Cloud and Adobe Application Manager folders
Download and Run CC cleaner tool from below link
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordion-item-par/proc e dure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleanerTool.zip
Accept the license agreement and click on Adobe Application Manager
Then click on clean up selected
Close the window
Download and install Creative Cloud App from below link
Free Creative Cloud | Download Adobe Creative Cloud free trial

Where can I download the CC desktop app?

I am just setting up my secondary installation of CC on my new laptop. Where can I find CC desktop app installer?

HI Data Command,
You can download the installer from this location
Free Creative Cloud | Download Adobe Creative Cloud free trial
Thanks
Scott

Can't install the CreatePDF Desktop Printer in Win7 x64

I can't seem to get the CreatePDF Desktop Printer to install in Windows 7 x64. Is this a known issue?
I downloded the setup from 'Create PDF' button on my Acrobat.com account and used 'Run as administrator' to run the setup. IT seems to install fine (no errors) but the window to put in my user name and passwrod never appears (as it does in the How To video) and when the setup terminates, there is no Adobe printer in the Control Panel.
Dave

Hi.
Just follow the instructions for Windows 7 at
http://kb2.adobe.com/cps/869/cpsid_86984.html
It worked fine to me.
Hugs.

Can I install the same CS6 app from the cloud if I have it already?

I think I am reading this correctly from the FAQs, but if I have a licensed CS6 application already on my PC that I downloaded from an Adobe disc, can I install and run the same CS6 application at the same time from the Cloud now that I subscribe to that?
The Cloud FAQs says the following, but the question mentions a 'previous' application, so I was wondering if that meant CS4 or CS5 etc and not CS6?
Cloud FAQ:
I already have the traditional licensed version of a previous Creative Suite application on my computer. Can I install and run the Creative Cloud CS6 applications at the same time?
Yes, you can run the traditional licensed versions of your Creative Suite applications at the same time you run the Creative Cloud applications.

It is referring to other CS6 applications. You could also have older versions such as CS4 or CS5 applications installed.

Having difficulty installing the Photoshop desktop app.

When I attempt to download it, the Creative Cloud window comes up but it is blank.

Dave_the_duck is the Apps tab blank within the Creative Cloud Desktop application? If so then please see App doesn’t open | Progress wheel spins continually for information on how to resolve the error.

Install Adobe CC desktop app

I am an Adobe CC member and am trying to install the CC Desktop app. I down load it ok then run the installer. It asks me for my Apple id to make changes but then a pop up window appears asking me to give my Adobe id and password. Unfortunately this disappears again within a second and I cannot enter information.
Any advice?

Install the stuff with sufficient user permissions in the first place and fix your user accounts.
Enabling and using the "root" user in Mac OS X - Apple Support
Mylenium

I did made a copy of all my CC programms. for using on my other workstation. now is the CC desktop app not syncing the programme information. it do not see or sync the installed programms properly. what can i do. i do not want to download the hols set. be

I did made a copy of all my CC programms. for using on my other workstation. now is the CC desktop app not syncing the programme information. it do not see or sync the installed programms properly. what can i do. i do not want to download the hols set. because of a slow connection

If you are getting emails from these forums then you probably accidentally clicked on one of the links on the forums page where all the questions are listed e.g. at the top right of each forum's page there is text box with Actions and Notifications in :
So far you've posted in the iTunes Store forum :
https://discussions.apple.com/community/itunes/itunes_store#/
And the Using iPad forum :
https://discussions.apple.com/community/ipad/using_ipad#/
If on either of those forums that box says 'stop email notifications' instead of 'receive' then click on it and it should stop that forum sending emails to you.
There are full instructions on this page for stopping emails, as there are other places where they might have been set 'on' : https://discussions.apple.com/docs/DOC-3661
This is your original post for iTunes Match : https://discussions.apple.com/message/22647293#22647293
And this page lists your posts (you can click on each post on it to be taken to it's thread) : https://discussions.apple.com/people/suzettemg?view=overview

Is there a way for the CC desktop app to recognize already installed software?

Is there a way for the CC desktop app to recognize already installed software? Initially the CC app had all my installed software listed but since one of the patches it no longer knows what I have installed. I can still use everything but I'm worried I will encounter issues if I am unable to change this situation. I have already looked through multiple discussions looking for an answer so if I have missed the solution my bad.
Cheers
Kelly

You would have to run teh Cleaner tool and reinstal lfrom scratch. Something botched your installer database.
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium

Cannot download any apps through the CC desktop app, it just hooks up. We have a team subscription and a member of the team can download apps perfectly. What do I need to do?

Cannot download any apps through the CC desktop app, it just hooks up. We have a team subscription and a member of the team can download apps perfectly. What do I need to do?

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

How can I install the app "plus500" on my nokia n8...

1. How can I install the app "plus500" on my nokia n8 ? I have downloaded it to my desktop from iTunes?
2. How can I download another language (Dutch) ?

@awesome147
1) No "Plus500" app. for Symbian, but presumably can use browser version?
2) You would need Nokia Care Point to add language pack for which there would be cost incurred.
Happy to have helped forum with a Support Ratio = 42.5

My iPad no longer appears in the iTunes desktop app, so I can't sync or transfer files?, my iPad no longer appears in the iTunes desktop app, so I can'y sync or transfer files?

My iPad no longer appears in the iTunes desktop app, so I can't sync or transfer files?
I also have an iPod Touch. It appears in iTunes but willnot sync... "unknown error 1723"
This is a recent problem. Everything was fine initially, and I don't think that I've done anything to change my setup.
...Charles

iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: iTunes can’t contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
iOS: “Not enough free space” alert when trying to sync
http://support.apple.com/kb/ts1503
You may need to delete iTunes on your computer and then reinstall.
How To Completely Uninstall and Remove All Traces of iTunes
http://zardozz.com/zz/2008/04/how-to-completely-uninstall-and-remove-all-traces- of-itunes.html/
 Cheers, Tom

How can i get the itunes and apps store icon on my ipad desktop?

How can i get the itunes and apps store icon on my ipad desktop?

Google are supposed to be working on an iPad maps app.

Can't install the CC desktop app (MacOSX)

Similar Messages

Maybe you are looking for