Can't install the software

HelloI bought today the WD EX2 6T then i went to install the software but i cant install it properly in step 1 when it's say select your WD EX2 when i press next it's freeze press next several times but nothing change I don't know why try to reconnect the device but unfortunly can't install the software so please help methank you

Hi there and welcome to the WD community.
What operating system are you using on your computer? If you are using windows then try to run the software as an administrator see if this helps out.

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