Can't install/uninstall palm desktop

Hi all,
I switched from a broken centro to a used treo 755 and was only able to sync successfully once. After reading other posts I've unsuccessfully tired to uninstall the centro software in order to install the treo I've gotten the message'
"error 1316: A network error occurred while attempting c:windows|installer palm.msi"
As suggested by others I've installed and run the windows installer clean up tool, deleted palm and usrobotics from my registry, and I still can't remove the old software.
I'm near tears, HELP!
Tess
Post relates to: Centro (Sprint)

Here is all the palm related registry keys..unless you had a sony clie..those keys I don't know..but try removing all of these keys
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\palmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\SOFTWARE\PalmSource or anything else that says palm
Now this next keys may be the ones causing your problmes
*HKEY_CURRENT_USER\Software\Microsoft\Installer\UpgradeCodes\32 digit key (you will know its the right one because when you highlight it, you will see palm desktop, palm, hotsync, or some palm related terminology to the right)
- Open the key and remeber the number that is not the default. it will be another 32 digit key
- go to
*HKEY_CURRENT_USER\Software\Microsoft\Installer\Features\number you just found (delete this key)
-next go to
*HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\number you just found (delete this key)
- now that those two are gone go back to
*HKEY_CURRENT_USER\Software\Microsoft\Installer\UpgradeCodes\32 digit key
and delete that key also..
Once you have gotten rid of all the offending reg keys attempt a reinstall.
Post relates to: Centro (Sprint)

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Not a webOS question. Moved to PalmOS/WinMo software.
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

I'm not sure what version of Palm Desktop you have installed, but have you followed the "Clean Uninstall" instructions listed in the forum?
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I am a Volunteer here, not employed by HP.
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In Registry Editor, delete the Research In Motion folder located at HKEY_CURRENT_USER\Software\
Delete the Research In Motion folder located at HKEY_LOCAL_MACHINE\Software\   (This key will supposedly be missing if you are removing Desktop Manager version 4.0)
Reboot, reinstall the Blackberry Software, issue SHOULD HOPEFULLY be resolved!! So there you have it. I am 99% sure one of those things will get you back on your feet....good luck,
Good luck
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