Can't intall iTunes properly

When I try to intall iTunes I get the message 'The feature you are trying to use is on a network resource that is unavailable. Click OK to retry or enter an alternative path to a folder containing the installation package 'iTunes64.msi'.
I do get a music player on screen with my tracks but it won't do anything else and the only discussions I've found about iTunes64.msi are about updates, not initial installation.
Help!

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box (similar to those given above) are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Similar Messages

  • Can't intall itunes on win 7 - keeps say Apple Application support was not found?

    How do I get Apple Applicaation Support back on my win 7 computer so I can download iTunes again? when trying to update itunes i was told to uninstall itunes and apple now I keep getting the message above and told to uninstall Itunes and try again.

    See Troubleshooting issues with iTunes for Windows updates.
    tt2

  • I can not open itunes properly after upgrading to IOS7, the app appear blank. Any suggestion?

    After upgrading my iphone 5 to IOS 7.0.2, itunes does open properly. The app appear almost blank as it is hang up condition. Does anyone have a suggestion to solve this?

    Hi,
    Close the App Store app and the iTunes app by pressing the Home button twice, and swiping them up.
    Then go to Settings > Safari > Clear Cookies and Data
    Open the apps again.
    I'd recommend as well to sign out and in using Settings > iTunes & App Store
    Hope that helps.

  • Can't install iTunes properly?

    so i plugged my iphone 5 to my computer and it said "iPhone is not compatible with this version of iTunes. Please download iTunes 11.1"
    so i did. and now it says that im i need to be an administrator for it to download completely and i am an administrator. My account on my laptop is the only account i have and it is under an administrator account. i tried opening my old version of iTunes but it wasn't existing on my laptop anymore. I unistalled it from the "Control Panel" already and it won't let me download it again. I also tried troubleshooting it but it just says the same thing over and over again. help please?

    Same problem here. after downloading new itunes, would not install. went to apple instructions and uninstalled all applicable files, but there was not a Apple Application Support file to uninstall. Downloaded itunes again, all went well, showed copying, installing, etc. gave me the screen to open itunes, but then get the message "Apple Application Support was not found. Apple Application Support is required to run Itunes. Please uninstall itunes, then install itunes again." Then "Error 2 (Windows error 2)
    Apparently, i do not have the apple application support program. how do i get this on my windows vista? thank u all for any help

  • HT4623 I've updated to IOS6 and now i couldn't open any apps and they're automatically close. And can't sync with itunes properly.. Help me!!

    I've updated to IOS6 and now i couldn't open any apps and they're automatically close. And can't sync with itunes properly.. Help me!!

    Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430

  • I can't get iTunes to work properly on Windows 8

    I can't get iTunes to work properly on Windows 8. I tried everything and iTunes is NOT compatible with Windows 8. There is either an iTunes issue or a Microsoft issue.

    I finally got it to work right. Some files and folders (iTunes video files, etc) were referenced to my iTunes account, I copied from my backup (external) Hard Drive to my system Hard Drive. The only thing that can keep me from accessing my wish list for some time is a very heavy Internet traffic via iTunes players to iTunes Store. So everything is now NORMAL.

  • I re started my computer and re intalled itunes. all my music is on my iphone and i cannot get it back on itunes. when i try to sync it tells me i am going to loose all my music. i really don't wont to go through all my CD's again so can any one help

    i re started my computer and re intalled itunes. all my music is on my iphone and i cannot get it back on itunes. when i try to sync it tells me i am going to loose all my music. i really don't wont to go through all my CD's again so can any one help

    See Empty/corrupt library after upgrade/crash or
    Recover your iTunes library from your iPod or iOS device.
    tt2

  • I plug my ipod into my computer itunes pops up with error message "Ipod detected but can't be identified properly" suggests I unplug and try again or uninstall itunes and reinstall nothing works. What should i do?

    I plug my ipod into my computer itunes pops up with error message "Ipod detected but can't be identified properly" suggests I unplug and try again or uninstall itunes and reinstall nothing works. What should i do?

    summarizing:
    iPod nano (what version iOS BEFORE update?)
    downloaded music
    updated iPod to iOS 8.1.2
    Windows 7 PC
    plug-in iPod to PC
    error message from iTunes on the PC "Ipod detected but can't be identified properly" ⬅[quoted from your original post] (+ suggested troubleshooting steps)
    un-plug > re-plug iPod (how many times?)
    iTunes un-installed from PC (?)
    iTunes RE-installed to PC (?)
    error message repeats(?)
    searched "Ipod detected but can't be identified properly" site:support.apple.com with ZERO results - pretty strange that the support site wouldn;t know an iTunes generated error message (?)  EDIT - had an "aha! moment when using a fresh Google search page and 'suggested' CANNOT
    then "Ipod detected but can't be identified properly" site:discussions.apple.com had ONE result = Can't connect to iTunes with ipod touch (-50 error) - NO REPLIES
    CANNOT instead of can't [ tsk tsk ]
    iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
    follow all the instructions in order and let us know

  • I am trying to intall iTunes for the first time on my computer/ windows 8. I can get through the installer, then at the end, i'm getting an error: 0x80071A3F ??? Please Help

    I am trying to intall iTunes for the first time on my computer/ windows 8. I can get through the installer, then at the end, i'm getting an error: 0x80071A3F ??? Please Help

    Hey 78463,
    Welcome to Apple Support Communities! I didn't see that particular error message in any documentation, but issues installing iTunes are resolved a majority of the time by completing the troubleshooting steps in the following article:
    Trouble installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/ht1926
    Cheers,
    David

  • WHy can't i intall iTunes???

    Every time I try to intall iTunes it automaticly brings me to a page that says "thank you for downlaoding itunes"!! AND I haven't even downloaded it yet! Please tell me what is wrong and how to fix this problem!! My operating system is a SONY VIAO w/ WINDOWS XP...

    Take a look at this link, https://discussions.apple.com/message/10579650#10579650

  • Can't Install iTunes. "Missing Quicktime.msi"

    Hi guys.
    When I try to intall iTunes its says something like this "Can't read the file: C:\WINDOWS\Installer\QuickTime.msi"
    Whats wrong?

    let's try this procedure first with that one.
    Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
    Description of the Windows Installer CleanUp Utility
    Next, we’ll manually remove leftover program files and folders.
    1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
    2. In My Computer, open Local Disk.
    3. Open Program Files.
    4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
    5. Navigate to C:\Windows\system32\.
    6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
    7. Restart your computer.
    does the iTunes install go through properly now?

  • I can't update itunes. I get error message can't find "itunes.msi". What can I do?

    What can I do to download updated itunes. I get error message can't locate "itunes.msi." folder.

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

  • I can't update iTunes. It says "The feature you are trying to use is on a network resource that is unavailable...

    I can't update iTunes. It says the feature you are trying to use is on a network resource that is unavailable.

    It says Click Ok to try again or enter an alternate path to a folder containing the installation package itunes64.msi in the box below
    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • How can i remove iTunes 10.1.0.54 saying the feature you are trying to use is on a network resource...enter an alternate path to a folder contaning the installation package 'iTunes.msi'?

    How can i remove iTunes 10.1.0.54 saying the feature you are trying to use is on a network resource...enter an alternate path to a folder contaning the installation package 'iTunes.msi'?
    < Edited by Host >

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

  • Can't uninstall/update Can't find iTunes.msi file

    Something happened to my itunes. Could have been my daughter's creative genius or any one of a thousand other things....
    All I know is (and I don't use iTunes a lot) I can't get iTunes to load. When I click on my desktop icon or try to run it from my Start menu, I get: "This action is only valid for products that are currently installed."
    I trid to reinstall and I get this:
    "The path 'C:\Documents and Setting\All Users\Application Data\Apple computer\Installer Cache\iTunes7.3.0.54\iTunes.msi' cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'iTunes.msi' in a folder which you can uninstall the product iTunes."
    so I am thinking if I can uninstall it, then I can reinstall it and have it work. But I can't uninstall it, even with the remove programs function.
    I should add that I am not a computer whiz to any instructions should be very easy to follow. (Assume I am not going to know what you are talking about
    Thanks!

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Maybe you are looking for