Can't launch elements 10
I have a new macbook pro running on OS X 10.7.3. I've tried to install photoshop elements 10 on it. The organiser launches but when I hit the 'edit' button I get a 'configuration error' (a problem has occured with the licensing of this product... Error: 213:5'
I've been onto Adobe who have had me check permissions of Adobe folders, open a new clean account and launch it, uninstall, clean and reinstal, but they can't solve it.
Elements works fine on my iMac.
Any ideas?
I included a link in my previous response and this is not allowed. I have attached a screen print of where I got the link for the Licence Recovery App.
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Thanks for helping meTry making a direct desktop icon for the Editor and see if you can launch the program directly from the desktop.
Right click anywhere on the desktop and select New >> Shortcut
Browse to Computer OS C:
And find the PSE Editor application in Program Files (x86)
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You should now be able to launch by double clicking on the new desktop icon, bypassing the welcome screen.
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juliana
Do you have any version of Premiere Elements 13 or only Photoshop Elements 13 which comes with Elements Organizer 13?
Let us look at the following for Elements Organizer 13....
1. Deletion of disabling the Elements Organizer 13 setting file which is named psa.prf. In Windows 7, 8, o 8.1 64 bit, it is found in the
path
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Elements Organizer
13.0
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and in the Organizer Folder is the psa.prf file that you delete or disable by renaming it from psa.prf to psa.prfOLD.
2. If the above gains you successful entry into the Elements Organizer 13, then you can
a. create a new catalog
and/or
b. repair or optimize the current one
See Elements Organizer 13/File Menu/Manage Catalogs/Catalog Manager.
3. There are times that certain formats will bring the Elements Organizer down when you try to import those formats into
it. But, from what you wrote, your current problems do not sound media related.
3. At your earliest opportunity, please update Elements Organizer 13 to 13.1 using its Help Menu/Updates.
Please review and consider and then let us know the outcome.
Thank you.
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Hi,
I bought Adobe Photoshop & Premiere Elements.
If I launch PSE, I get splash screen : Organise, Open or New Project.
If I Click on Organise, nothing happened.
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I have this trouble on PrE too ...
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