Can't launch Mixer, Speaker Settings, etc with Audigy 2

I wanted to use headphones with my card, but found that I had no sound at all. Checking the speaker settings, I discovered that the dropdown wasn't populated. (I discovered a thread on Tom's Hardware forum mentioning this problem, but no-one seems to have a fix.)
I tried?resetting to defaults, but got an error message saying that not all settings could be restored. I also tried the "Repair" option in Add/Remove Programs without success.
I tried doing a complete removal (using the KB instructions)?and re-installation. Apart from getting an error message about PlxCore.plx missing (which I fixed by copying the file manually), the re-installation completed.
However, I find that I can't launch many of the utilities, such as the mixer, EAX console, speaker settings. If I right-click on the volume control icon, nothing happens.
There is a grey square at the top of my desktop that looks like it might be a partially-rendered toolbar.
I also can't see an uninstall option in Add/Remove Programs for MediaSource. None of the MediaSource programs will launch either, but I can't uninstall them.
I do have sound, but I have to use the windows volume control.
I don't know what else to do. I have been through the re-installation procedure half-a-dozen times.

Thanks, but it looks like I'm out of luck.
I used the utility, but it didn''t help. (It also seems to have messed up my FireFox installation, for some reason).
After booting into safe mode and running the utility, I tried installing again (and got the plxCore.plx error again). Results were even worse than before - I still don't have a working installation, and now I can't even uninstall the drivers - I get an error saying "an event was unable to invoke any of the subscribers."

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