Can't launch PDF in Production mode

I am publishing a Captivate CBT to my LMS, but I cannot get
the Captivate program to launch the PDF's I have embedded within
the text. When I publish the docs are included with the files to
move to my LMS. In other words, once the Captivate program is in
production there are links to certain documents I want my learners
to use for job aids. It won't launch the content. I have everyone
of them set to "launch URL or File" from the edit mode of
Captivate. This is my 3rd attempt, am I doing something wrong or is
the person managing my LMS wrong?

Hi arewers,
Do you have Adobe Reader installed, by any chance? If so, are you aware if it was the PPC or Intel version which you installed? In any case, for the time being, have a quick look in 'HD/Library/Internet Plug-ins/' using Finder and see if there's an Adobe plugin lying around. If there is, try moving it out of the folder and restarting Safari.
Yang

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I need help fixing this... i can't get PDF to open

[2011-08-07:20:00:49] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2011-08-07:20:00:49] Runtime Installer end with exit code 0
[2011-08-07:20:00:49] Runtime Installer begin with version 2.7.0.19530 on Windows 7 x86
[2011-08-07:20:00:49] Commandline is: -installupdatecheck
[2011-08-07:20:00:49] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-07:20:00:49] Performing pingback request
[2011-08-07:20:00:50] Pingback request completed with HTTP status 200
[2011-08-07:20:00:50] Starting runtime background update check
[2011-08-07:20:00:50] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.7.0.19530/update
[2011-08-07:20:00:50] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.7.0.19530/update to C:\Users\Troy M\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-08-07:20:00:50] Runtime update not available
[2011-08-07:20:00:50] Unpackaging cancelled
[2011-08-07:20:00:50] Runtime Installer end with exit code 0
[2011-08-07:20:01:23] Application Installer begin with version 2.7.0.19530 on Windows 7 x86
[2011-08-07:20:01:23] Commandline is: "C:\Users\Troy M\PamperedPartnerPlus\workspace\.report\SalesReceiptReport_08082011_010122AM.pdf"
[2011-08-07:20:01:23] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-07:20:01:24] Unpackaging file:///C:/Users/Troy%20M/PamperedPartnerPlus/workspace/.report/SalesReceiptReport_080820 11_010122AM.pdf to C:\Users\Troy M\AppData\Local\Temp\fla54C3.tmp
[2011-08-07:20:01:24] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="not an AIR file" errorID=0]
[2011-08-07:20:01:29] Application Installer end with exit code 7
[2011-08-07:20:01:33] Runtime Installer begin with version 2.7.0.19530 on Windows 7 x86
[2011-08-07:20:01:33] Commandline is: -arp:uninstall
[2011-08-07:20:01:33] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-07:20:01:37] Relaunching with elevation
[2011-08-07:20:01:37] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
[2011-08-07:20:01:37] Runtime Installer begin with version 2.7.0.19530 on Windows 7 x86
[2011-08-07:20:01:37] Commandline is: -stdio \\.\pipe\AIR_2996_0 -eu
[2011-08-07:20:01:37] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-07:20:01:37] Starting runtime uninstall. Uninstalling runtime version 2.7.0.19530
[2011-08-07:20:01:37] Uninstalling product with GUID {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-08-07:20:01:39] Runtime Installer end with exit code 0
[2011-08-07:20:01:39] Elevated install completed
[2011-08-07:20:01:39] Runtime Installer end with exit code 0
[2011-08-08:05:12:23] Runtime Installer begin with version 2.7.0.19530 on Windows 7 x86
[2011-08-08:05:12:23] Commandline is: -silent
[2011-08-08:05:12:23] No installed runtime detected
[2011-08-08:05:12:23] Starting silent runtime install. Installing runtime version 2.7.0.19530
[2011-08-08:05:12:24] Installing msi at c:\users\troym~1\appdata\local\temp\airb8a4.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-08-08:05:12:43] Runtime Installer end with exit code 0
[2011-08-08:05:14:53] Application Installer begin with version 2.7.0.19530 on Windows 7 x86
[2011-08-08:05:14:53] Commandline is: "C:\Users\Troy M\PamperedPartnerPlus\workspace\.report\SalesReceiptReport_08082011_101451AM.pdf"
[2011-08-08:05:14:53] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-08:05:14:54] Unpackaging file:///C:/Users/Troy%20M/PamperedPartnerPlus/workspace/.report/SalesReceiptReport_080820 11_101451AM.pdf to C:\Users\Troy M\AppData\Local\Temp\fla1120.tmp
[2011-08-08:05:14:54] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="not an AIR file" errorID=0]
[2011-08-08:05:15:01] Application Installer end with exit code 7
[2011-08-08:05:16:11] Application Installer begin with version 2.7.0.19530 on Windows 7 x86
[2011-08-08:05:16:11] Commandline is: "C:\Users\Troy M\PamperedPartnerPlus\workspace\.report\ShowSummaryReport_08082011_101610AM.pdf"
[2011-08-08:05:16:11] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-08:05:16:11] Unpackaging file:///C:/Users/Troy%20M/PamperedPartnerPlus/workspace/.report/ShowSummaryReport_0808201 1_101610AM.pdf to C:\Users\Troy M\AppData\Local\Temp\fla3F41.tmp
[2011-08-08:05:16:11] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="not an AIR file" errorID=0]
[2011-08-08:05:16:16] Application Installer end with exit code 7
[2011-08-08:06:29:43] Application Installer begin with version 2.7.0.19530 on Windows 7 x86
[2011-08-08:06:29:43] Commandline is: "C:\Users\Troy M\Documents\hs_11jul.pdf"
[2011-08-08:06:29:43] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-08:06:29:44] Unpackaging file:///C:/Users/Troy%20M/Documents/hs_11jul.pdf to C:\Users\Troy M\AppData\Local\Temp\fla13FC.tmp
[2011-08-08:06:29:45] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="not an AIR file" errorID=0]
[2011-08-08:06:29:46] Application Installer end with exit code 7
[2011-08-08:06:30:25] Runtime Installer begin with version 2.7.0.19530 on Windows 7 x86
[2011-08-08:06:30:25] Commandline is:
[2011-08-08:06:30:25] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-08:06:30:28] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2011-08-08:06:30:28] Runtime Installer end with exit code 0
[2011-08-08:06:30:29] Runtime Installer begin with version 2.7.0.19530 on Windows 7 x86
[2011-08-08:06:30:29] Commandline is: -installupdatecheck
[2011-08-08:06:30:29] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-08:06:30:29] Performing pingback request
[2011-08-08:06:30:29] Pingback request completed with HTTP status 200
[2011-08-08:06:30:29] Starting runtime background update check
[2011-08-08:06:30:29] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.7.0.19530/update
[2011-08-08:06:30:29] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.7.0.19530/update to C:\Users\Troy M\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-08-08:06:30:30] Runtime update not available
[2011-08-08:06:30:30] Unpackaging cancelled
[2011-08-08:06:30:30] Runtime Installer end with exit code 0
[2011-08-08:06:31:02] Application Installer begin with version 2.7.0.19530 on Windows 7 x86
[2011-08-08:06:31:02] Commandline is: "C:\Users\Troy M\Documents\hs_11jul.pdf"
[2011-08-08:06:31:02] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-08:06:31:02] Unpackaging file:///C:/Users/Troy%20M/Documents/hs_11jul.pdf to C:\Users\Troy M\AppData\Local\Temp\fla43F2.tmp
[2011-08-08:06:31:02] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="not an AIR file" errorID=0]
[2011-08-08:06:31:05] Application Installer end with exit code 7
[2011-08-08:06:31:08] Application Installer begin with version 2.7.0.19530 on Windows 7 x86
[2011-08-08:06:31:08] Commandline is: "C:\Users\Troy M\Documents\hs_11jul.pdf"
[2011-08-08:06:31:08] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-08:06:31:08] Unpackaging file:///C:/Users/Troy%20M/Documents/hs_11jul.pdf to C:\Users\Troy M\AppData\Local\Temp\fla5C13.tmp
[2011-08-08:06:31:08] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="not an AIR file" errorID=0]
[2011-08-08:06:31:10] Application Installer end with exit code 7
[2011-08-08:06:31:25] Runtime Installer begin with version 2.7.0.19530 on Windows 7 x86
[2011-08-08:06:31:25] Commandline is: -arp:uninstall
[2011-08-08:06:31:25] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-08:06:31:27] Runtime Installer end with exit code 6
[2011-08-08:06:32:54] Application Installer begin with version 2.7.0.19530 on Windows 7 x86
[2011-08-08:06:32:54] Commandline is: "C:\Users\Troy M\PamperedPartnerPlus\workspace\.report\ShowSummaryReport_08082011_113253AM.pdf"
[2011-08-08:06:32:54] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-08:06:32:55] Unpackaging file:///C:/Users/Troy%20M/PamperedPartnerPlus/workspace/.report/ShowSummaryReport_0808201 1_113253AM.pdf to C:\Users\Troy M\AppData\Local\Temp\flaFB7D.tmp
[2011-08-08:06:32:55] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="not an AIR file" errorID=0]
[2011-08-08:06:34:32] Application Installer end with exit code 7
[2011-08-08:06:36:06] Application Installer begin with version 2.7.0.19530 on Windows 7 x86
[2011-08-08:06:36:06] Commandline is: "C:\Users\Troy M\PamperedPartnerPlus\workspace\.report\ShowSummaryReport_08082011_113606AM.pdf"
[2011-08-08:06:36:06] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-08:06:36:06] Unpackaging file:///C:/Users/Troy%20M/PamperedPartnerPlus/workspace/.report/ShowSummaryReport_0808201 1_113606AM.pdf to C:\Users\Troy M\AppData\Local\Temp\flaE83C.tmp
[2011-08-08:06:36:06] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="not an AIR file" errorID=0]
[2011-08-08:06:36:08] Application Installer end with exit code 7
[2011-08-08:06:40:11] Application Installer begin with version 2.7.0.19530 on Windows 7 x86
[2011-08-08:06:40:11] Commandline is: "C:\Users\Troy M\PamperedPartnerPlus\workspace\.report\ShowSummaryReport_08082011_114010AM.pdf"
[2011-08-08:06:40:11] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-08:06:40:11] Unpackaging file:///C:/Users/Troy%20M/PamperedPartnerPlus/workspace/.report/ShowSummaryReport_0808201 1_114010AM.pdf to C:\Users\Troy M\AppData\Local\Temp\flaA488.tmp
[2011-08-08:06:40:11] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="not an AIR file" errorID=0]
[2011-08-08:06:40:17] Application Installer end with exit code 7
[2011-08-08:06:41:40] Application Installer begin with version 2.7.0.19530 on Windows 7 x86
[2011-08-08:06:41:40] Commandline is: "C:\Users\Troy M\PamperedPartnerPlus\workspace\.report\SalesReceiptReport_08082011_114140AM.pdf"
[2011-08-08:06:41:40] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-08:06:41:40] Unpackaging file:///C:/Users/Troy%20M/PamperedPartnerPlus/workspace/.report/SalesReceiptReport_080820 11_114140AM.pdf to C:\Users\Troy M\AppData\Local\Temp\fla138.tmp
[2011-08-08:06:41:41] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="not an AIR file" errorID=0]
[2011-08-08:06:42:57] Application Installer begin with version 2.7.0.19530 on Windows 7 x86
[2011-08-08:06:42:57] Commandline is: "C:\Users\Troy M\PamperedPartnerPlus\workspace\.report\SalesReceiptReport_08082011_114257AM.pdf"
[2011-08-08:06:42:57] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-08:06:42:57] Unpackaging file:///C:/Users/Troy%20M/PamperedPartnerPlus/workspace/.report/SalesReceiptReport_080820 11_114257AM.pdf to C:\Users\Troy M\AppData\Local\Temp\fla2E11.tmp
[2011-08-08:06:42:58] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="not an AIR file" errorID=0]
[2011-08-08:06:43:02] Application Installer end with exit code 7
[2011-08-08:06:44:48] Application Installer end with exit code 7

i have reader... and this is the error message i get when i attempt to open one
sorry, an error has occured.
The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.
Date: Mon, 8 Aug 2011 11:19:37 -0600
From: [email protected]
To: [email protected]
Subject: I need help fixing this... i can't get PDF to open
To open files with the .pdf extension, please use http://get.adobe.com/reader/.
Thanks,
Chris
>

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