Can't Launch Photoshop elements 12

Installed Elements 12 on a Win 8.1 computer and the installation seemed to go perfectly. Brand new paid for serial number, all antivirus disabled, no other active adobe or other programs... BUT when I click on editor or organizer - nothing launches - driving me crazy. Uninstalled and reinstalled. Still same outcome. I note others here have this problem. I've called adobe about 2 years ago with the same problem on photo elements 10 and they never solved it. Hope it was solved on Elements 12 with Win 8.1 - Come on Adobe Please PLEASE troubleshoot this. Wasted over 3 hours trying to use photoelements 12. There is a cause and there is a solution please post it. I added this question in support of others with the same problem - you are not alone.
AHHHHHHHHHHHHH - SOLUTION:
I have found a workaround. I am so relieved. Solution - forget the shortcut adobe gives you on the desktop of windows 8.1, forget the WINDOWS 8.1 start menu shortcut too. I found that if I went to the C drive programs folder where the adobe folder exists then browse to the executable files for the editor ("C:\Program Files (x86)\Adobe\Photoshop Elements 12\PhotoshopElementsEditor.exe") and in a separate folder for the organizer ("C:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsOrganizer.exe") - then right click on each executable file and send a shortcut for each to the desktop, then click on each. The editor will ask your username (email address) and password again ONCE then from then on it will open editor for you. The organizer shortcut does something different, it requires a download of a microsoft component that loads, then, from that point forward the organizer shortcut works too. this is an adobe programming error of some sort. but the workaround above appears to work really well. good luck!
Message was edited by: ok2rest

Hi adobejulia,
Thanks for posting on Adobe forums.
How did you download?
Did you use this link? http://www.adobe.com/go/tryphotoshop_elements/
Please try to re-download and check where it is downloading.
Regards,
Sandeep

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