Can't launch the Pantone Calibrator Panel. Help!!!

The tray shows on the taskbar and I clicked the right bottom then clicked 'lauch color calibrator' , but the application will never be launched(Same when I open it in the Start manu). Even though I have unistalled the pantone calibrator and then reinstalled it, I still can't open the panel to calibrate the screen.
Can anyone tell me why and how to deal with it? Thank you!!!!

When you speak of "launch color calibrator", what software are you using ? Is it the Pantone hueyPRO software ?

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