Can't leave voice message. Error 13014 after deleting and recreating Lync account

I deleted a Lync 2010 account that I was having issues with and recreated it. Now when I try to leave a voice message I received a fast busy. In the Lync logs I see the following error:
ms-diagnostics
: 13014;reason="The routing rules did not result in a final response and callee is not enabled for Unified Messaging";
I've tried disabling and re-enabling UM but it doesn't work. Any idea how to resolve?

Hi,
Did the issue happen only for the Lync account which you recreated before or also happen for multiple users?
Please check if you have assigned the correct number in Line URI in user settings.
Please also check if there any policy influence it.
You can refer to the link of “Lync Exchange UM Integration”:
http://blog.schertz.name/2010/11/lync-and-exchange-um-integration/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

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