Can't load any transitions in Premiere Elements 10

OK. I know this is a newbie question, but so be it.
Just installed my brand-new boxed version of Elements 10, Windows 7, 64-bit version, and I can't get any of the transitions to load. Get the perpetual hourglass symbol when I try to enter the transitions section from either the pulldown menu or the screen list. The entire section seems stuck. Am able to open all of the effects, titles, and themes, and find media clips. Just can't get any of the fades, dissolves, or other transitions to even show up on the screen, much less actually click and drag any of them into the timeline. Do I need to re-install of the entire prrogram?
I'm working on a high-definition World War II documentary and need this program to work. Have been waiting for months for the software to show up on local shelves.
Many thanks for any shared wisdom from the Forum.
Flyingtommy

Thanks for the speedy reply, Steve.
Solved the problem, after three hours on the phone with Manush at Adobe Tech Support. Simply could not have solved the issue without his patient help. I can't sing his praises any louder. He was the best.
Turns out the problem was a conflict with the fingerprint authentification software on my new HP Pavilion dv7-4273 laptop, a feature I never use on my system. After literally hours of trial-and-error, going through all of the services and startup files, even changing the resolution of the display screen and downloading new video card drivers, we find found the solution.
The transitions section now opens and displays all of the options, just like it is supposed to.
Concerning your question, I wasn't having any problems loading or viewing my video files. The HD 1080, 30 fps files from my Canon 60D DSLR and my Panasonic AVCHD video camera (HMC-40) all loaded and played back without any stutters or dropped frames. I could put clips on the time line, add titles, add effects, and edit.  I just couldn't get the entire transitions section to open, much less show me the various options.
Now all of those issues have beeen resolved.
So word of warning to anybody having similar problems with Elements 10: check for system conflicts with the fingerprint authentication software.
Happy editing to everyone in the forum.
Thom
Flying Tommy

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