Can't load artwork files in iTunes for movie covers

I used to be able to add artwork to movie files by going through the GET INFO section.  When I do it now using iTunes 10.5.1, it appears to be trying to load, but then it stops with no result.  I'm using .jpg files as before.  I tried to load an image that I loaded previously; I tried copy/paste of an image from a movie I purchased through iTunes; I even had a friend send me a copy of an image file that he is able to load successfully...all with the same result...no image loaded.
I am thinking I'm missing something simply, but quite frankly, I'm stumped!
Any thoughts or suggestions?  Thank you!!
Neil

1) find an MP3 file on your file system (in Windows Explorer)
2) Right click on it to get contextual menu
3) Select Properties
4) on the General Tab the text "opens with" appears - in your case it'll be windows Media Player
5) Click Change
6) Select ITunes
7) Select Always for this type checkbox
8) Now try double clicking on an MP3 file
9) Does it start playing in ITunes?
10) Check Itunes settings: Edit>Preferences>Advanced
11) Are the checkboxes Keep Itunes folder organized and Copy to Itunes foler when adding selected? If not - read the manual to understand what those two settings do

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