Can't load lightroom 5

first post so i apologise if its in the wrong community. I've inserted the disc, followed the instruction. get to install, click on install. it then says 'preparing to install' with the loading bar underneath, and thats it. it doesn't load at all. it doesn't move. I've got yosemite, 10.10.1
thanks for your help in advance

OS x 10.10.3.
Yes, lightroom cc (2015) is listed in the Creative cloud as installed.
When I click on the app in the Creative cloud drop down the Lightroom app appears briefly in the dock, then the application manager appears and the lightroom icon disappears. After clicking the "continue trial" button in the application manager it closes and lightroom does not open.
I have tried uninstalling and reinstalling several times, but no change.

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Op 26 jul. 2014 om 17:40 heeft Rikk Flohr <[email protected]> het volgende geschreven:
I can not load RAW files from my nikon d810
created by Rikk Flohr in Photoshop Lightroom - View the full discussion
https://forums.adobe.com/search.jspa?q=D810
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