Can't load Photoshop Elements 9 to a new machine

I am trying to load my own copy of Photoshop Elements 9 to a new laptop but am being told that the serial numvber is not valid (it's definitely the correct serial number). Any suggestions?

I would suggest you contact support directly for activation/deactivation and other installation issues. Normally you can start an on-line chat and get the problem resolved right away.
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    download the installation file(s),
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    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
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    Photoshop Elements:  12 | 11, 10 | 9,8,7
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    Captivate:  8 | 7 | 6 | 5
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