Can't load previously installed Acrobat 9 Pro after my CS6 trial expired.

Can't load previously installed Acrobat 9 Pro after my CS6 trial expired. Keeps asking to buy the trial version or license the software (in reference to the CS6 trial, even though I'm loading my own Acrobat 9 Pro from my CS4 Creative Suite I purchased and had previously installed--still installed to my knowledge...at least I never uninstalled it anyway, if that helps)
Thank you!

Yes. I have tried to repair it, but it still didn't work. I had to completely uninstall - reboot - then do a clean install. Works beautifully for a few weeks, then nothing.

Similar Messages

  • Where can I download and install Acrobat Pro XI?

    Where can I download and install Acrobat Pro XI that has already been purchased?

    If you have the trail version and the serial numbers, go ahead with the install and just provide the serial numbers. I have not used the trial version, but there is supposed to be a location for simply upgrading with your license info to turn it into the full Acrobat. If that works, then be sure to backup the download for future use.

  • How can I manage to install Acrobat Pro XI in Safari ?

    Pascal Guernier May 5, 2014 8:26 AM
    Hi,
    Someone can tell me how I can manage to install Acrobat Pro XI as the default PDF reader ?
    Before I tried to remove Acrobat Reader XI from my MacBook Pro retina under Mac OS.X.9.2. With the help of Apple's phone support.
    We did clear all caches in libraries and in other places. But, rapidly perhaps, I've deleted a folder name Reader with The XI version ? Was it Acrobat Reader or Acrobat Pro ? I don't know ?
    Thank you for support because I'm in the french's taxes declaration...
    Best,
    Pascal

    Thank you for your question.
    First because I was unable to save a document with a right click. Just able to print, rotate and nothing more. And a mini left screen's menu. Except thumbnails and page number, no option.  And all the Acrobat Tools were not proposed. Such edit, remove a page. Optimize And so on.
    So I did believe it was a reduced version of Acrobat pro : Acrobat reader. A good tool too.
    The possible solution suggested by an another user was to uninstall and reinstall Acrobat Pro.
    In fact I succeeded by unistalling Acrobat Pro XI with the appropriate tool : an uninstaller. Located in the an adobe folder in Utility Tools. So I uninstall Acrobat Pro correctly. A cleaner is proposed for windows system at labs.adobe.com
    And I erased by throwing it, in the TrashCan, Acrobat READER.
    Then with Creative Cloud tool and my account I reinstalled Acrobat Pro XI.
    And then I followed Adobe's manual tips. First I chose a Pdf file. With a right click. And in the contextual menu I chose Informations. Then I selected Acrobat Pro XI as THE défaut reader. With an option named Complete too. In order that any PDF file will be opened by Acrobat Pro XI.
    And it seems to work.
    But your question is pertinent. Because if I had after a way to save the document with a Save icon, this doc. was a sensible one : my income taxes of 2013 provided by the french ministry of finance...
    So I was able to save this doc. And after in Acrobat Pro with usual tools I did compile all the compulsory others pdf docs.
    Thank you and Best regards
    Pascal
    Envoyé de mon téléphone portable
    >

  • Can i download and install acrobat pro 8

    Hi there, just wondering how i can re-use an adobe acrobat pro 8 license that i have. the original computer it was on has died and i can't access it at all.
    how do i remove the license from that machine and put it onto another machine?
    I also don't have a disk for this product - can i download adobe acrobat pro 8 from the website? i haven't been able to find it.
    Thanks

    Hi Harai-LDN,
    You can download Acrobat 8 from: http://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html
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    Regards,
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  • I can't login tomy Adobe ID for After Effect CS6 Trial

    After Effects CS6 Trial won't let me login, it says i'm either not connected to the internet (which obviously, I am connected), or my computer time is incorrect (which i double checked already)....help?
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    Change your System clock to PST (Pacific standard time) and then check.

  • Error encountered when installing Acrobat Pro X in CS6 Master Collection

    The error summary is as follows.  I have read several community help and tried changing installation folder to Program Files (x86), reinstall Windows Installer, change installation language to US English and double checked there are no double byte characters in the installation path.
    Exit Code: 6
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DW066 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 3 error(s), 2 warning(s)
    WARNING: DW066: OS requirements not met for {E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0} CS6 Master Collection 6.0.0.0
    WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0
    ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
    ERROR: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Acrobat Professional: Install failed

    Thank you so much for your advice.
    My Windows is Version 7 (64 bit) English.
    The "Documents" folder of my personal account is on D: drive.  I followed your advice and tried using administrator, whose "Documents" folde is on the default c: drive,  to log in and install the software ut the same errors were encountered. 
    Wish you a happy, healthy and successful year of 2013.

  • Installed Acrobat Pro and uninstall Reader does not work defaults back to Reader

    I've installed Acrobat Pro, after installing Acrobat Reader.  After I uninstall Reader and click on a PDF file, it automatically opens it in Reader.  I've clicked Acrobat 9 as my preferred software, but next time, it reverts back to opening in Reader.  I'm using a lenovo Yoga laptop with Windows 8.1.

    Thank you very much for your reply.  This didn't work.  As you can tell, this is not a high priority for me, just annoying that I have to uninstall Reader every time I open a PDF.  It will open in Acrobat after that, 'til I shut down my laptop.
    Here's the order:  I installed Acrobat Reader.  Then I installed Acrobat Pro.  Then I uninstalled Acrobat Reader.  But when I click on a PDF file, it reopens in Acrobat Reader (I don't use Microsoft Reader - at least on purpose!)  Somehow Acrobat Reader is not completely uninstalling and reactivates.  Our computer consultant tried to fix it, but couldn't.   He said he thot some of his research showed this was a problem in Windows 8 and 8.1?
    I just tried going into Programs in the Control Panel and Acrobat Pro 9 only shows Uninstall/Change, not Repair.  However, I clicked through and got to Repair.  Tried that (which I've actually done before) and still didn't work.

  • Problem with getting PDF Options after installing Acrobat Pro 8.0

    Hello
    I have some problems after installing Acrobat Pro 8.0 on my MacBook Pro.
    In the past I worked with Acrobat Pro 7.0.8. Then when I choose the printer Adobe PDF 7.0 I had always a pulldown menu in the Printer Settings. to decided what kind of PDF I want (Best Quality, PDF/1, PDF/3, Low Quality, etc)
    After Intallion Acrobat Pro 8.0, I had both Adobe PDF 7.0 & 8.0 availible in the Printer Menu, but either the PDF Options is not availible for both (in some programs) or for both it is visible as "AdobePDFPDE70" but it has a line through it and I cann't select it.
    Then I delete Adobe 7.0 & 8.0 from the folder "/usr/libexec/cups/backend/" and started Adobe Acrobat Pro 8.0 again. It recognised that an Adobe PDF need to be installed but again it is not availible or AdobePDFPDE70 has a line through.
    I have still installed Adobe Pro 7.08 on my MacBook Pro because their is no PitStop Professional availible for Adobe Acrobat 8.0
    Who can help me to make my PDF Options Availible. I also looked at the Adobe Site for a Solutions but I found only 4 Threads for Acrobat 8 in combination with OS X and it was regarding other problems.
    I work with German OS X and german Versions of Acrobat and PitStop
    Regards
    Gerard
    MacBook Pro 17"   Mac OS X (10.4.8)  

    Hello
    I solved the problem. The files "AdobePDFPDE700.plugin" & "AdobePDFPDE800.plugin" conflict each other.
    I solved it in the following way
    - quit Adobe Acrobat
    - delete Adobe PDF 7.0 & 8.0 From the Printer Manager
    - remove the file "AdobePDFPDE700.plugin" & "AdobePDFPDE800.plugin" from /Library/Printers/PPD Plugins/
    - restart Adobe Acrobat Pro 8.0 and activate its self repair function from within the Help menu
    - quit Acrobat and re-boot your Mac
    - a Printer & "Adobe PDF 8.0" will be availible. Now the PDF Options are availible in all the Programs I working with!
    I experienced that the Acrobat Pro 7.08 is very unstabil after the Installation of 8.0, let's hope that PitStop will bring very soon a new Version compatible with Acrobat 8.0

  • I' m trying to install Acrobat Pro 10.1.8 Update. I'm getting the Error "Istallation fehlgeschlagen" without Error code  what can I do?

    Hi,
    I' m trying to install Acrobat Pro 10.1.8 Update. I'm getting the Error "Istallation fehlgeschlagen" without Error code . What can I do? I purchased CS5.1

    You can get the updates for the MAC from Adobe - Acrobat : For Macintosh, but apparently you already found that. Two possibilities that I can think of: 1. You have anti-virus enabled and that is causing the failure or 2. You are trying to install an update and skipped ones before it. If you start with the latest update, the download indicates the previous version required for the update. It looks like 10.1.12 can install over any previous version, so I would go for broke and install the latest.

  • How do I install and run Acrobat Pro after downloading Trial w/o checking "install"?

    How do I install and run Acrobat Pro after downloading Trial w/o checking "install"?

    you can't.  you have to check "install" to install and run it.

  • Can't install Acrobat PRO in CC using CS6 (mac)

    Hi Community,
    In my Company we plan to upgrade to adobe CC (2014) on macs.
    In the first step we try to use CC and CS6 together on some macs to ensure it's working.
    But since the installation of CC Acrobat PRO X (from CS6) asks for the licence key again when starting.
    Unfortunaltly the problem still exists after reinstalling the CS6 package.
    In the CC i have no option to install Acrobat PRO XI.
    From the Adobe support I've got the hint to delete a file called opm.db in users/Library-folder but this did not help.
    Does anyone know how I can fix this?
    thanks

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I receive an error message after installing Acrobat Pro.  The software will not launch.

    I've attempted to install Acrobat Pro on two computers and the software will not launch.

    Hi mlhenry,
    I've moved your discussion to the Acrobat Installation & Update Issues forum, so the experts who visit this forum regularly can chime in.
    Best,
    Sara

  • I need to install Acrobat Pro, already bought, on my new computer. Can't find a download without paying again.

    I need to install Acrobat Pro, already bought, on my new computer. Can't find a download without paying again. How can I transfer this license?
    And why won't Adobe itself talk to its customers?

    Hi Hammerwater Kate,
    Welcome to the Adobe Forums!
    You can download Acrobat XI Pro from the below mentioned link.
    https://www.acrobat.com/en_us/free-trial-download.html?promoid=KBAUF    
    Thanks
    Kapil

  • Can someone help me install Acrobat 8 Pro on MAC 10.9.4?

    Can someone help me install Acrobat 8 Pro on MAC 10.9.4?

    I don't think this version of Acrobat is compatible with your OS (seeing as the minimum requirement for Acrobat 9 is Mac OS X v. 10.4.11 or 10.5)...
    In other words, time to upgrade to Acrobat XI.

  • I recently installed Acrobat Pro X on my Mac. I initially accepted the terms of agreement, but then every few seconds the same prompted window for the terms of agreement keeps popping up. Can anyone explain why this is happening, and how to resolve?

    I recently installed Acrobat Pro X on my Mac. I initially accepted the terms of agreement, but then every few seconds the same prompted window for the terms of agreement keeps popping up. Can anyone explain why this is happening, and how to resolve?

    Have you tried reinstalling the original drive? Same symptoms with it?

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