Can't load video

I rented a movie from the iTunes Store, and get about 2 minutes into watching it when it stops and a "Cant load video" message appears. I've tried everything: signed in and out of my account, restarted the iPad, closed apps, and my operating system is up-to-date (7.1). Please help!

Yes, the files I downloaded were H.264. I did some checking on the video files that could and couldn't be loaded onto my Nano (all were from the iTunes store); here's what I found from clicking on Info:
* Files that wouldn't load onto iPod - Kind: Quicktime movie file / Where: .mov
* Files that would load - Kind: MPEG-4 video file / Where: .m4v
My MacBook doesn't seem to be converting the mov files to MPEG-4 format (or other format that iPod will accept).
Anybody have any idea what's wrong, & how to fix it?
Thanks!

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