Can't locate my phone

I have downloaded the blackberry protect app. But the 'locate phone' service does not locate my phone. What can I do?

Did you have the find my device switch enabled in your iCloud Account's settings on the device?
If you did, there are a number of reasons it may not be found.  It must be powered on and connected to a data network (cellular or wif) for it and Apple's Servers to communicate. If the battery has run down, or if someone has simply turned it off, it will not be found.  If someone has restored it as new, then your iCloud account and its settings have been wiped from the device, and it will not be found.
If it cannot be found, then there really is nothing you or anyone else can do, sorry.

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    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • HT4759 Can I locate my Iphone 5 if it's turned off

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  • Would like to locate my phone

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  • I unfortunately just got my IPhone 4s stolen.I thought I had the find my iPhone enabled but I didn't because I cannot locate the phone when I sign in ICloud.How can I erase all data on the phone so the thief can't access my personal information.

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        Hello thewrongway,
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    TominqueBo
    VZW Support
    Follow us on Twitter at @VZWSupport

  • My iphone 5 was just stolen and i dont have the find my phone app or any other tracking app installed previously. how can i locate my device?? please help

    my iphone 5 was just stolen and i dont have the find my phone app or any other tracking app installed previously. how can i locate my device?? please help

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    Regards.

  • My phone was stolen, but I had no data left and so can't locate it till the person who has it tries to use the internet. I backed up all my photos on iCloud, and want to get them on my PC. I installed iCloud onto the PC and still can't find my pictures?

    My phone was stolen, but I had no data left and so can't locate it till the person who has it tries to use the internet. I backed up all my photos on iCloud, and want to get them on my PC. I installed iCloud onto the PC and  followed the instructions and still can't find my pictures, says my photostream folder is empty, but it shows on iCloud that i've used most of my storage which is true, so they must be there somewhere?
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