Can't locate original file error

Hi,
I am trying to watch iTunes TV Shows I have paid for and downloaded, however when I go to click on them I keep getting the below error message (picture attached) does anyone have a solution or can point me in the right direction (In laymen terms please) MacBook Pro beginner.
Kind regards - thanks in advance - merry christmas
Jo

Hello there, papillondefer.
When attempting to locate missing content in iTunes, the following Knowledge Base article offers up some great recommendations:
iTunes: Finding lost media and downloads - Apple Support
Start with these steps first:
Follow these steps to locate your missing iTunes media:
Resume any interrupted downloads.
Choose iTunes > Store > Check for Available Downloads.
Click Resume if any downloads are listed as unfinished. Learn more about how to resume interrupted iTunes Store downloads.
Check your iTunes media folder.For Mac OS X
Open Finder.
From the Side Bar, click your Home folder (the folder named after your user account).
Go to Music > iTunes > iTunes Media.
You may need to go to Music > iTunes > iTunes Music if the iTunes Media folder is empty.
Open the corresponding folder for the file type you're looking for. The contents of the folder will be listed in alphabetical order. Depending on the folder, the files will be sorted by artist, author, or title.
If you couldn't find your lost media in the iTunes Media folder, check your preferences in iTunes to see if your media is in another location.
Check your Trash (Mac) or Recycle Bin (Windows).If you find any of your missing items, you can add them to your iTunes library.
Mac OS X: Control-click (or right-click) the item and choose Put Back.
Windows Vista, Windows 7, and Windows 8: Right-click the item and choose Restore.
Windows XP: Right-click the item and choose Restore.
If your media doesn't reappear in your iTunes library after you restore the item, locate the restored file in your iTunes Media folder and drag the item into your iTunes library window.
If you still can't locate the media, the article offers more options under "Still can't find your media?".
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Similar Messages

Open song in library...Can't locate original file????

Open song in library........... Won't play pop-up say 'Cant locate original file'??

Also it keeps promping for 'Permission' to play this file.

ITunes Can't Locate Original File - 7.7 error?

hoping someone out there can help me....
basically, I have 2 external hard drives. the first one is a 160GB hard drive, the second one is a 250GB hard drive. initially I had all of my music on the 160GB, but when it got too full I copied everything over on the 250GB drive, so I could add more music to it. everything's been working fine for 2 years on the 250GB drive until this weekend when all of the sudden, iTunes is now looking for the music on the old drive again, saying that it can't find the original file. the songs are all on the new drive, but for some reason it will only look for them on the old one. So - if I have BOTH drives on, everything works fine. If I turn the old drive off, iTunes can't locate 3/4 of my music. it's frustrating because all of the old stuff is on the new drive but iTunes won't see it. I've even tried copying some of the stuff from the old drive onto the new drive and itunes still seems to be looking for it the old drive even when I change the pathway to the new drive in the general preferences.
the only thing I can think of is:
1) buy a new larger drive and cut and paste everything onto it. not sure that that would fix it.
2) reinstall itunes, but I'm afraid of losing my settings and all of the movies,
apps, games I've bought etc.
anyone have any advice? is it a library file issue?

Yeah,
I've upgraded to 7.7 and have a large library of tracks on an external drive. I added them manually to the library - rather tedious, it took me about 3 days!
I was careful to choose the iTunes folder in the correct location and I chose to uncheck the "keep iTunes organised" box as it messes up where things are kept. I'm now starting to get ! against about 25% of the library. I really don't want to manually re-direct it to about 5,000 tracks. Is there any way this can be done en masse or is this a 7.7 bug?
This is a real pain. Can anyone help?
curly

TS1584 I had my iTunes libray on my old PC, just transferred to my new PC, downloaded iTunes, and my library is there, but can't play songs, says can't locate original files?

I had my iTunes library on my old Dell Inspiron, transferred all info to my new HP Pavilion PC, downloaded iTunes and my library is there, but when I try to play songs, it says can't play because can't locate the original files...how can I activate the songs to play? The iTunes library is also in my Windows media file, and the songs will play in there, but I set iTunes as my default music manager and want the songs activated in my iTunes library so I can play them and sync my iPod. Help? Thanks.

This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
See also Getting iTunes & Windows Media Player to play nicely
tt2

Songs in my itunes don't play anymore. It says it can't locate original files. HELP please.

The songs in my itunes no longer play. I have never had this problem before. I was trying to update playlists, etc. and the songs were not transferring to my Iphone. The error message for every song is that the original file cannot be located. It asks if you want to locate file. I press yes, but it says that it is not available. Does anyone know how to either locate the files or reinstall the music.

iTunes forum has the answers.

Itunes can't locate original files for songs on my external harddrive

I recently added my music collection to a new computer from my external harddrive. At first everything worked great, now when i open itunes and try to play songs that are located on the harddrive the following error message pops up "The Song "xxxx" could not be used because the original file could not be located. Would you like to locate it?" I am able to locate the files one at a time, but i have over 12000 songs. I am wondering if there is a way to make itunes recognize that all of the songs it is looking for are located on the external harddrive. Any/all help is appreciated.

1)if you have an ipod than you are in luck. plug it in.
2)go to my computer and select your ipod.
3)click on search and DO NOT TYPE ANYTHING IN OR CLICK ON ANY THING.
4)you will be on the first page with the little charactor in the bottom left hand side of the page.
5)just click "OK" NOTHING ELSE!!!!!!!!
6)then click on search
7)when it is done searching, select all your music and PUT IT IN A FOLDER. any folder will be fine.
8)select all of the music in the new folder and drag and drop it in to itunes.
9)that is it but if you have any questons email me at [email protected]

Itunes can not find original file so wont let me play?

I recently got a new computer and not all of my songs on my hard drive were moved over. When I am in itunes it wont let me play some songs and says it can not locate original file. I can play and download them fine on my ipad. But I want it on my desktop. Help????

From what you said clearly the original file is still on the old computer. You need to move things from there properly or if it is too late to do that then hopefully you can download it again.
Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud, iTunes Match, and iTunes Radio availability by country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks, alert tones), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple recommends, "... back up your iTunes library. " (http://support.apple.com/kb/ht2519).

Can't locate original song files from iTunes

I purchased songs from iTunes & cant locate original files on my computer/iPod. Searched harddrive, recycle bin, etc. When you click on song title in library, states cannot locate original files and asks me to locate. Yet when I try to redownload from iTunes, it shows I purchased it but states already downloaded and won't let me download again. I even tried to purchase again and it won't let me. How do I get these back?

This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2

FYI: How to Fix "iTunes Cannot Find Original File" Error

Yesterday morning, I opened iTunes and tried to play a file. I got the old "iTunes cannot find the original file" error. I tried another file. Same thing. I tried restarting iTunes, holding down the shift key, and making sure iTunes knew where my Library file was. Yep. Still no dice. So I came here, and did a search for help. I could not find any definitive answers to this question. So I did a Google search and found the fix in an old Metafilter thread. Given that this problem seems a little common, I thought I'd post my solution here, for anyone who has this issue in the future.
First things first, make sure that it's not just an issue of pointing iTunes to your current library location. Go to your advanced preferences and double-check the library location path. If this doesn't fix it, then it's time to go my route:
1) Open your iTunes folder in windows explorer. Look for a file called "itunes library.xml". Copy that file to your desktop or somewhere else so that it's backed up...in case something goes wrong.
2) Open the original XML file in notepad (right-click, "open with", "notepad").
3) In this XML file, you will see a paragraph of information for every file you have (songs, podcasts, videos, etc.). In each of those paragraphs, there is a file path specifying where the file is supposed to reside. This is how the itunes library.itl file knows where to look. In my case, it should have been "e:/my music/itunes", but instead, it was "e:/my music/itunes/itunes music". The program had created that folder for some reason, and all my files were pointing there.
4) Check a few of the paragraphs and see if they are pointing to your actual music folder. If so, then you have another problem...sorry. If not, then continue on:
5) Go to edit->replace (or control-H). In the "find what" box, enter the incorrect file path (in my case, e:/my music/itunes/itunes music"). In the "replace with" box, enter the correct path of your itunes music folder (in my case, "e:/my music/itunes". Then click "replace all".
If you have a lot of songs, this may take awhile. I have over 25,000 files, so it took at least 18 hours.
6) When it's done, quit notepad and save the XML file. Open iTunes. If it doesn't automatically start updating your library, then try to play a song. If you get the same old error, then quite iTunes, then re-open it, go to the advanced preferences and select the correct file path for the library location. This should fix it.

I am also finding many "ghost file" duplicate files (with the exclamation point "can not locate files" message), after pointing Itunes version 8.2.1.6 to my music folder on a separate, networked hard drive. My understanding is that the "Consolidate Files" feature in Itunes is supposed to properly identify all of the file locations, but it only worked for about 1/5 of our 10,000 plus files before it stopped running. (I've read in other forums that this software is buggy, and gets confused with long song titles, etc.)It also leaves you with duplicate "ghost" files to delete, when the music from the separate drive is "added".
I can not find a file called ituneslibrary.xml to try your suggestion, when I open my Itunes folder. When I do "get info" on the individual music files in Itunes that can't be located, the "where" field = "not available". I have doublechecked the library location in preferences and it is properly pointed to "K:\itunes" which is the correct location.

For some reason itunes can't find original file for music. If I have purchased from Itunes do I have to re-purchase?

I keep losing music from my library because "itunes cannot locate original file". Why does my computer lose this? If I have purchased in itunes, can I copy again for free? how? Thanks.

kenfromoshawa wrote:
I keep losing music from my library because "itunes cannot locate original file". Why does my computer lose this?
If you are losing music which can mean the database in iTunes is not stable. Maybe you should do under File > Library > Organize Library > Consolidate Files.
Thanks and I did find the link, it now states that they have been downloaded but how do I copy thise files into my itunes or how does my itunes find those files? Again thank you for your help
Downloaded means you already have it in iTunes. If you've deleted them then you will see a cloud symbol. Click the cloud symbol and it will download into iTunes. (iCloud is your backup for all your purchased items)

How can I locate the file /Library/Keychains/FileVaultMaster.cer to reset my master password? Thanks!

How can I locate the file /Library/Keychains/FileVaultMaster.cer to reset my master password? Thanks!

The files that weren't inside the media folder on the original machine need to be copied over to exactly the same paths as they had on the source machine. See this thread for an ongoing discussion of a similar problem. See also this post on migrating the iTunes library.
tt2

Cannot open because cannot locate original file

I made a dumb mistake when I first started using LR and I thought files once downloaded into the catalogue were saved and accessible. I removed the files from bridge and now I cannot open them in my catalogue. My photos will show up in LR, but the message says "cannot open because cannot locate original file"
I can SEE them, I just can't do anything with them. Is there anyway to recover these files?

What you are seeing in LR is simply a thumbnail of what was in your LR catalogue. I guess though there is no harm in trying to export what you see in LIghtroom, as a jpg but I can't thjink that would work.
So you imported all into Lightroom and then went into Bridge and deleted them from Bridge and therefore off your drive as well. And no backup? Just trying to understand where things went sideways.

Can I get original files back? Itunes wont sync new music, Help!!

My computer had to be taken to the shop last week and the whole system had to be wiped and recovered. I forgot to tell them there was another file I wanted saved so I lost a lot of my music.
I managed to download the free version of touchcopy and get my music back on to itunes. The music that I lost comes up with a question mark and wont play on itunes but is in ipod and plays fine. Is there anyway I can get the original files of these songs on to my computer as I cant make playlists or anything with these songs?
Also in my ipod a few of the playlists have been screwed up and there are about 5-6 versions of 90s music, recently added etc that have nothing in them. Is there anyway to get rid of them?
My main problem now is that itunes wont sync the new music that Ive just added (it wasnt on the ipod before). When i plug my ipod into my computer itunes tells me "sync is complete" and it also shows up with "do not disconnect" on my computer. How do I sync this music on to my ipod??
Sorry for that incredibly long winded problem, I really hope someone can help me!!

I know that sounds so obvious, but I can't figure out how. There are six folders in the iTunes Media folder. Under advanced preferences there's a box that says iTunes Media Folder location with a "change" or "reset" option. What do I change it to? I tried the reset option, but nothing changed. I was hoping it would magically get all my stuff in order but it didn't. I was scared to try the change option. Most of my library is also in my iPhone and iPad and in the right folders/places and I'm scared to sync them with my Mac because I don't want them all screwed up. And the syncing through iDisc on my Mac isn't working because it can't find my iTunes Media folder and the six folders/documents in it.
I'd appreciate a step-by-step if possible. Literally. I've been using computers for years and my Mac for a little over a year and never had problems with it until this. I also noticed that several times in iTunes help it says " don't change the folder name or location for iTunes Media." duh. Read that too late.
Thanks

Itunes seems to be unable to locate original file to play songs. Songs are in the itunes media file and playable direct from file. Preferences/advance file location is correct. Some files are playing and others aren't with no obvious pattern.

Itunes is unable to locate original file when attempting to play music. Songs are in the itunes media file and playable direct from there. Preferences/Advanced file location pointer is correct. Some songs play but most don't. I did move files around a bit in an attempt to share music with another account on same computor, however this did not work so have returned file to original location. Please help, I am way outside my feild in this one. Ta.

I have solved the problem. i think when I moved the media file back out of public to my account, I put it back into the wrong place and ended up with a media file inside a media file, inside another media file!! So I moved it again and fixed!! Now I just need to work out why i can't share with another account user of same computor.

Crystal Server 2013: How to troubleshoot "Can not create temp file---- Error code:-2147215357"

We have a Java7 web app, which generate PDF report by calling Crystal Server 2013 SP4.
The app is being deployed on many different servers. We sometimes got the error below when generating report:
com.crystaldecisions.sdk.occa.report.lib.ReportSDKException: Can not create temp file---- Error code:-2147215357 [CRSDK00000615] Error code name:internal
at com.crystaldecisions.sdk.occa.report.application.PrintOutputController.controllerExportInternal(PrintOutputController.java:280)
at com.crystaldecisions.sdk.occa.report.application.PrintOutputController.export(PrintOutputController.java:152)
at com.crystaldecisions.sdk.occa.report.application.PrintOutputController.export(PrintOutputController.java:130)
at com.crystaldecisions.sdk.occa.report.application.PrintOutputController.export(PrintOutputController.java:113)
Problem is, this seems to be a pretty generic exception. It could be caused by many different reasons.
e.g. network connection problem, wrong DB login, wrong folder path, lack of folder access right, etc.
Each time we could only guess what's wrong.
We are running into it again, and this time everything seems correctly configured so far.
We wonder if there are more info we can get to troubleshoot? For example, any log file of Crystal Server we should look into? Or does Crystal Server has debug mode which prints more details to tell us what goes wrong?

Prithviraj Shekhawat wrote:
Hi Henry,
I believe you are using RAS SDKs to export the reports to PDF.
Apply trace on RAS server and check what you find in RAS logs.
Check whether you can see timeout error is RAS logs. Usually if connection is lost and the RAS server no more have the session to write to the temp directory, we do see these errors.
Also, does the account that runs RAS have permissions to create a file in RAS's default temp directory? Are you getting any out of memory or out of disk space exceptions on App server or RAS, tracing RAS server is the way to move forward.
Thanks,
Prithvi
>>I believe you are using RAS SDKs to export the reports to PDF.
Yes
>>Apply trace on RAS server and check what you find in RAS logs.
>>Check whether you can see timeout error is RAS logs.
How to configure tracing, and where are RAS logs? Is it configured in CMC --> Servers --> Crystal Report Services?
>>Also, does the account that runs RAS have permissions to create
>>a file in RAS's default temp directory?
Pretty sure yes.
>> Are you getting any out of memory or out of disk space exceptions
>>on App server or RAS, tracing RAS server is the way to move forward.
Not on App server.
For RAS, that's the problem, I am not sure where to look.......

Can't locate original file error

Similar Messages

Maybe you are looking for