Can't log in to old apple/icloud ID

Hi everyone,
I'm trying to delete my old apple/icloud account as I have two on the go, and one is for an old email address that I have deleted. The problem I'm having is verifying my login - I need to log in to the old account to get rid of it from my phone. I don't know the password, and when it asks me for the security information I put my date of birth in and it tells me I'm wrong - which can't be! I can't ask for an email reset instead, as the email address I'm using has gone - I got rid of it. This is basically driving me completely insane, so if anyone can shed any light I'd be very grateful.

Contact Apple Account Security for help resetting the old Apple ID: http://support.apple.com/kb/HT5699

Similar Messages

How can I log off the old apple ID and on to the new apple ID in Settings icloud?

I have an old apple ID that is currently signed into my new iphone5s under settings>icloud.
My new apple ID is signed in elsewhere on the phone.
I cannot sign out or delete the old apple ID account because I do not know the password.
I cannot reset the password because i do not know the email where the password is being sent.
I cannot reset the password via security questions because it is telling me the date of birth I am entering is incorrect.
I have no idea what to do now.
Please advise.

f you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email account and verify it. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. You can now go to Settings>iCloud and sign in with your correct iCloud ID and password.
If you don't have access to your old email address, you will have to contact Apple to have them reset the password so you can disable Find My iPhone and sign into your iCloud account. You can either go to https://expresslane.apple.com, select "More Products and Services", then "Apple ID", then on the next page select "Other Apple ID Topics", then "Lost or forgotten Apple ID password" and click "Continue"; or you can contact Apple Support (http://www.apple.com/support/icloud/contact/).

Apple id changed can't log out of old apple id

I changed my apple id (there was no instructions to do anything else) and now I can't log out of my old id on my iPhone or my iPad to log into the new id.
Searching through instructions, it says you have to log out first of all your devices - wouldn't that be good advice to give at the point of change and not have to dig through endless instructions? There are no instructions how to sign out of your other devices once your change your apple id on one device. That's not very consumer friendly.

To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, and if your old ID is an earlier version of your current ID, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

How can I remove my very old Apple ID from my Iphone 4S as I have created other apple IDs.The old one is still staying on my mobile but that email doesn't exist anymore. I cant rest my mobile as this email address is staying my icloud setting.

Q:-
How can I remove my very old Apple ID from my Iphone 4S. The old ID is still staying on my mobile but that email doesn't exist anymore. I cant rest my mobile as everytime i tried it asks ID password which I don't remember.

Hello mushysun,
Thanks for using Apple Support Communities.
If you did not sign out of your Apple ID on your iPhone before creating a new one, then you will need to sign back in with your previous Apple ID and then sign out. If you do not remember your password and do not have access to the email account, then you can reset your password by using the security questions.
If you forgot your Apple ID password - Apple Support
Have a great weekend,
Alex H.

How can I log in a new apple id in itunes on my ipad? I don't have a credit card.

How can I log in a new apple id in itunes on my ipad? I don't have a credit card.

You can create an iTune and App Store account without credit card
1. Sign out of current Apple ID if you are sign-in to one (important)
2. Go to App Store and select a free app
3. Tap INSTALL APP
4. Create New Apple ID
5. Confirm Your Country
6. Agree with Terms and Conditions
7. Fill in your Apple ID and Password (you must create a new Apple ID; don't use your old Apple ID)
8. Create and answer your secret question
9. Select NONE for Payment Method
10. Fill in Billing Address
11. Submit application for new Apple ID
12. Wait for verification email
13. When email arrive, verify your account
14. Start downloading your free apps

How can I log out of my Apple ID on my iphone 4 because I have the iphone 5 now?

I bought an iphone 5 but still had the iphone 4. How can i log out of my apple id on the 4 so i can sell it without worrying about someone having access to my things?

Jae Sinz wrote:
...How can i log out of my apple id on the 4...
Settings > Store > Apple ID = Log out.
Jae Sinz wrote:
...so i can sell it without worrying about someone having access to my things?
ERASE / Clear All Data
Go to Settings > General > Reset > Erase all content and settings

I can't log in at the apple store or on itunes, although it received message that my registration is correct!

I can´t log in at the apple store or on itunes, although I received message that my registration is OK! when I try I requested review my account infos with my credit card datas. When I even tough I fill datas gives error and refuse my entry!!

Somebody can explain why?

TS4268 I changed my apple ID and now I cannot access iMessage, it keeps asking me to log into my old Apple ID

I changed my apple ID and it reset properly on all apps/software but the only thing it is not working with is Imessage. when i turn off imessage and turn it back on it asks me to log into my old apple ID, I have tried changing the password and adding the new apple ID but it is not working

You logged out of your old Apple ID with iMessage at Settings > Messages > Send & Receive followed by logging in there with your new Apple ID?

HT5622 i can not log in with my apple id in my i phone

i can not log in with my apple id in my i phone

Log in to what? What are you doing?

HT201304 What is Sandbox? I can't log in with my apple ID!!

What is this problem that I'm facing!! App Store is asking me for the "sandbox" environment
I can't log in with my apple ID

Try a reset: Simulaneously hold down the On and Home buttons until the iPad shuts down. Ignore the off slider if it should appear. When shut down is complete, turn the iPad back on.

I need to change a new Apple id on the iPad but I can not sign out the old Apple id on my iPad because I forgot the password and sec

I Need to change a new Apple id on the iPad but I can't sign out the old one because I forgot the password and the security question.

Yes, you can just log out of iCloud on the mini (Settings>iCloud> Sign out) and nothing will be affected as long as the iPad is not restored from any backup after that. Though if you're giving her the iPad I would highly recommend moving the pictures to your iPad (via this page) so that the mini can be reset and set up under your daughters ID to avoid Activation Lock in the future.
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support
-Ethan

How can I delete permanently a old Apple id? my devises keep defaulting to my old id.

problem:
I originally had a Apple ID that used a different email address. I had to delete that email address as it was not accessable anymore. I created a second Apple ID.
But my iphone keeps defaulting and asking me for the password for my first apple id. I have the new Apple id on my iphone, however some programs must be still linked to the first account. It is driving me nuts. How can I change the settings on the apps using the first apple ID, or somehow delete that account permanently.
I am using a iPhone 5 and also a Ipad mini that I bought this year. Both are getting the messages. Arrrgh.
my iPhone 5 will not back up to the cloud, even though I have the account under my settings set for the second account.
Appreciate if anyone can help me here. Thanks!
Donna

an Apple ID cannot be deleted.
The easiest solution would be to delete all the apps you downloaded with the old Apple ID and downloading them again with the new one, because everytime there are updates available for the apps you downloaded with the old one, you'll need to log in with the old one.
Logging in with the old one is still possible(provided you still have the password), regardless whether the emailaddress exists or not anymore, for an Apple ID it's just a username.

HT201363 I would like to log into an old Apple ID account and forgot the password but it is no longer active and I forget the answers to the security questions. How do I log in?

I Want my music from my old Apple ID account but I can't remover my password and the email is not active so I can't log onto it. I don't remember my security question answers. What should I do? Am I logged out forever?

You need to ask Apple to reset its security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(115690)

HT204380 Can't log in with my Apple ID in FaceTime on my iPhone.

Hello everyone,
so I have this issue. When I'm trying to log in with my Apple ID in Face Time there appears " The user name or password for "[email protected]" was incorrect. Try again" And I'm 100% sure that everything is correct, I've tried to log in to App Store and iCloud and it's works. I got iPhone 4S with iOS 6.0.1
So please, if you know how to help me, do it!
I'm would be very thankfull!

Hi birchgandy,
Welcome to the Support Communities!
It sounds like you need to confirm or update your Apple ID password and settings.
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
You can change your Apple ID Name at My Apple ID. Click on Manage your Apple ID and sign in with your Apple ID name and password. Click Edit and enter the new information, then click Save Changes. Changes take effect immediately. You can also use My Apple ID to change your personal information, such as your mailing address or email address.
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796?viewlocale=en_US&locale=en_US
Then restart your iPad and reset it.
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
In the Settings app, sign out of your iTunes Store and iCloud accounts. Then sign back in with the correct information.
If the above steps do not resolve your issue, then you may need to reset all of the settings on your iPad:
Reset iPad settings - iPad User Guide
http://help.apple.com/ipad/7/#/iPad9a74dc01
Reset iPad settings. Go to Settings > General > Reset, then choose an option:
Reset All Settings: All your preferences and settings are reset.
Cheers,
- Judy

Can i look up my old apple id by my home address? if so, how?

I seem to be unable to log onto my original apple id. I have tried the forgot thing. It asks me for my b-day, but says that it is wrong. It offers email but it doesn't seem to recognize it. I have purchases on this account that I can no longer retrieve do to having to restore my computer. Someone PLEASE help. These are my fav out of all my songs! Thank you

I wish I had some good news for you but I don't. Read my responses in this short thread:
https://discussions.apple.com/message/17739205
a couple more:
https://discussions.apple.com/thread/3785332
https://discussions.apple.com/thread/3319734
Personally, I think the ability to access "old" Apple IDs using your birthday as a verification criterion is simply broken, and if your email address has changed that's also useless.
If you find a way to do this please let me know. I've reached a dead end.

Can't log in to old apple/icloud ID

Similar Messages

Maybe you are looking for