Can't log into configuration page

Hi guys,
i'm new to this forum and seeking help. I just got a new SPA 122 ATA device and i'm trying to loginto the admin page but i keep getting incorrect user/password message.
i'm typing admin/admin for pass and user and it's not working. I tried to reset the device via IVR menu pressin 73738# but IVR says invalid commmand. I also tried to reset it with the RESET button at the back of the device, but the password still did not work.
Can someone please help me
thanks

Hi Naf,
You don't mention if you purchased your new SPA122 from an authorized source or if you purchased it from an auction/resale site. The difference is if it was previously deployed by a service provider or skilled end user, they could have locked down the ATA so that you cannot access it without the correct login credentials.
Some suggestions:
Just to eliminate variables, make sure you use Internet Explorer to access the SPA122. There were issues with using other browsers with earlier SPA122 firmware in the 1.0.x range of firmware
Make sure that your computer is attached to the ETHERNET port of the SPA122
The computer should use DHCP and should have received an IP address of 192.168.15.100 from the SPA122Make sure that you are attempting to log in to http://192.168.15.1 from your connected computer. [admin / admin are the correct credentials for a factory default SPA122]
If all of the above fail and you're able, use Wireshark to determine what files your SPA122 is looking for. Once you know the file name, you can build a configuration file and set the admin user to something known so you can log in again, provided the SPA122 is not completely locked down by the previous user
Best of luck,
Patrick---

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