Can't log into Digital Library

Seems to be a running theme on this forum. Anyway, I just purchased a digital download and am unable to log into my library to retrieve it. I am logging in with my BestBuy account. All of the information is accurate. I've triple checked. Switched browsers as well. Same issue. Any help is appreciated.

Hello dawbs-
We definitely don’t want to see our customers not being able to access their digital downloads, so I apologize for the issues that you are having accessing the Digital Library.
I located your order and it looks like this is an Electronic Arts game.  EA actually downloads all their games through EA Origin, not the Digital Library, which is why you are not able to access the Digital Library, as there is nothing there.  You should have received an email with your product code and instructions on how to download through Origin. 
I will send you a Private Message with your product key and the link to EA Origin.  If you have never downloaded through them before, you will need to create an account with them and download the Origin downloader program.  You can check your Private Messages by logging into the forum and clicking on the envelope in the upper right hand corner.
I hope that this helps,
Bill|Senior Social Media Specialist | Best Buy® Corporate
 Private Message

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    Sorry to hear you're having difficulties signing into your Digital Library account! AWBrown has provided some pretty good general troubleshooting steps, but still, I can imagine how anxious you must feel to find a resolution.
    I've had the chance to review your account and have sent you some information. Please make sure to check your private messages by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
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     Private Message

  • Re: Still can't sign into Digital Library.

    Hi,
    I am having the same problem. When I try to log into the digital library I get a message saying email and password don't match. I tried resetting my password, using different browsers, and clearing my browser cache, but have had no luck.
    Please help!

    Hi jvf202020,
    I'm sorry to hear you're experiencing difficulties accessing your Digital Library account! Resetting your account's password does typically resolve these types of issues, so it's surprising you haven't had any luck.
    I was able to locate your account using the e-mail address you used to register for the forum and have sent you some information. Please make sure to check your private messages by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
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