Can't log into Mail

Hi. I recently tried to log into mail on my sister's Macbook Pro for her (OS X Mountain lion 10.8.6) and couldn't. I have definitely typed the right username, email address and password and I'm still locked out?
I am pretty good with most mac stuff, so I don't know if I'm being thick or if there is actually a problem, or if it is just incompatible with her current OS? Her computer is rather old (2008), and so she cannot update to Yosemite or in fact anything above Mountain Lion. (As far as I'm aware)
See image below (Sorry for the bad quality, she doesn't want to sign into iChat and since her mail isn't working {Duh} I had to take this on an iPhone and mail it across)

Safari version 2 is only available in Tiger OS.
You'll need to upgrade your OS to get it.

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