Can't log into my creative cloud app, what could be wrong?

i am having trouble logging into my creative cloud app to get to my download and it keeps logging me out, what could be wrong or do i have a virus blocking my access?

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

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  • Since upgrading to OSX Mavericks I cannot log into the creative cloud app.

    I have tried deleting the app and re downloading, I can still use my adobe ID to log in via my browser but not through the app.

    Thanks but no joy. Still getting the same.
    Sean Doyle
    Social Media Co-ordinator
    07872456506
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  • I'm trying to log into my creative cloud, it accepts my log in info and says I've been logged out. How can I fix this?

    I'm trying to log into my creative cloud, it accepts my log in info and says I've been logged out. How can I fix this?

    Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
    -and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
    And, just in case you ever have this problem...
    BLANK Cloud Screen http://forums.adobe.com/message/5484303
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

  • I can't seem to log into Adobe Creative Cloud even though I'm connected to the internet?

    My computer is connected to the internet, but I can't seem to log into Adobe Creative Cloud to use InDesign....I've tried all the obvious tricks, restarting my comp/switching the internet off and on etc..... Any other bright ideas?

    I think Adobe has problems with its server since the last 2 days. Everyone is experiencing these problems world wide. Not all the time but several hours a day.

  • Can not log in to Creative Cloud.  Repeatedly get "You've been signed Out"  ...  Rebooted, reinstalled, changed password.  God, I am reallly starting to hate this.....

    Can not log in to Creative Cloud.  Repeatedly get "You've been signed Out"  ...  Rebooted, reinstalled, changed password.  God, I am reallly starting to hate this...
    [ Private information removed by moderator ]

    Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
    -and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
    And, just in case you ever have this problem...
    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
    Also, this is an open forum, not a direct line to Adobe support... please do not post personal information that may be harvested by a "spam bot"

  • I can't get to the Creative Cloud app

    I can't get to the creative cloud app. When I open "Creative Cloud" - the window opens and then immediately minimises. When I maximise - there is a weird small window in front of the CC window, which you can't close (it just displays the CC icon). I can't alt-tab to the window behind. Very frustrating. Any ideas? I am running this on Win8.1
    Cheers
    Tom

    Speedform562 please see Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html for information on how to open Photoshop CC.

  • I Can't sign into my creative cloud. It says i've been signed out.

    I Can't sign into my creative cloud. It says i've been signed out.

    Hi
    Please delete OOBE folder from this location and it should fix the issue.
    Windows:
    C:\Users\abhijiku\AppData\Local\Adobe
    Mac:
    ~/Library/Application Support/Adobe
    Please let me know if it helps.
    Regards,
    Abhijit

  • TS3276 I have my email set up, I can send, but I cannot receive mail.  What could be wrong ?

    I have my email set up, I can send, but I cannot receive mail.  What could be wrong ?

    SMTP is the protocol used to send mail, where IMAP and POP are the protocols used to receive mail.  ISPs can have different servers for these protocols. 
    In this case, the specified receiving (IMAP or POP) server, or the receiving user and password credentials, are likely incorrect.
    What does the Connection Doctor diagnostic tool report?
    Mail.app's Window menu > Connection Doctor
    To check or change the settings, select Mail.app's Mail menu > Preferences... > Accounts and select the account you need to edit in the left column.
    The receiving information will be displayed for the selected Account, with either POP or IMAP shown.  Confirm with the ISP that your POP or IMAP mail settings are correct per the ISP's recommendations, as well.   And in general, IMAP is preferable to POP, if you have the option of using either of those with your ISP.

  • Can' t log in to creative cloud to download new apps

    Hi,
    when I launch Creative Cloud to connect, It always crash.
    What Can I do?
    It worked very well with my other computer, but on my IMac it doesn't work…
    Thx

    MacBook Pro - Mountain Lion 10.8.4 - Core i7 = Works fine
    iMac 27" - Mountain Lion 10.8.4 - Core i5 = When press enter to log in the Creative Cloud, it crashes…
    Thanx

  • I can't log out of Creative Cloud

    My friend was using my computer and put his log in information into my Creative Cloud
    Now if I go to Preferences > Account, I see his log in but the option for "Sign Out From Creative Cloud" is grey, I'm unable to click on it
    I've tried uninstalling and reinstalling with no luck, I still can't log out of his account. Please help

    Solution:
    I just spoke with someone on the "Install Team" about this and here are the steps to fix the problem.
    Open "Activity Monitor" and click on "Adobe Daemon" then click "Quit Process".
    Click on "Adobe Creative Cloud" or "Creative Cloud" and then click "Quit Process".
    Then while in the "Finder" in the Apple Menu bar at the top of your computer click on "Go" to open the dropdown and click "Go to Folder"
    You will get a window with a field, type "~/Library", open the folder "Application Support", open the folder "Adobe", find and trash the folder "OOBE"
    Go back to the "Finder" in the Apple Menu bar at the top of your computer click on "Go" to open the dropdown and click "Go to Folder
    You will get a window with a field, type "/Library", open the folder "Application Support", open the folder "Adobe", find the folder "caps" and rename it "caps_old"
    Launch the Creative Cloud app again and you should be prompted to sign in.
    This worked on my desktop running Lion OS 10.7.5 and on my laptop running Yosemite OS 10.10.1
    If you want to call Adobe and have them walk you through it call 1-800-833-6687. My call took about 24 minutes and I allowed them to remote control my desktop using "Join me" which is a "Logmein" product.

  • Why can I not view my creative cloud app

    Why can I not view my creative cloud app

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • I can't sign into my creative cloud account

    Hello,
    I just installed creative cloud onto my laptop. I paid for a photoshop subscription and I'm trying to download it, but when I try download Photoshop, it opens my creative cloud but it says, "You've been signed out" when I try signing in, it loads for a few seconds then it tells me I've been signed out again.
    Does anyone know what the problem is and how to fix it?

    Please follow the steps here:
    You are no longer signed into your Creative Cloud applications
    Sign out, Sign in | Creative Cloud Desktop app
    https://forums.adobe.com/thread/1329447?tstart=0
    Please let us know if it worked for you.
    Regards
    Rajshree

  • Hii...i can't sign into adobe creative cloud....

    hii....i can't sign into adobe creative cloud

    Cloud desktop problems... which problem do YOU have?
    Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
    -and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
    -and 'looping' https://forums.adobe.com/thread/1504792
    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
    Mac Spinning Wheel https://forums.adobe.com/message/5470608
    -Similar in Windows https://forums.adobe.com/message/5853430

  • I can´t log in my creative cloud

    I can´t log in my creative cloud

    Hi pedromhmartins,
    Welcome to Adobe Forum,
    You can follow :
    http://forums.adobe.com/message/5805005
    http://forums.adobe.com/message/6249125
    Regards,
    Rajshree

  • Can't sign in in Creative Cloud app

    Hello,
    I can't sign into my CC account on my creative cloud desktop app.
    Whenever I type in my account details and hit "submit" I receive the answer: You have been signed out.
    I tried uninstalling the system and everything else, but nothing helps.
    Logging into my CC account in my browser works fine.
    System: Mac OS X Mavericks
    The error has already occured before the system update.
    Thanks for your help!
    Best from Germany,
    Max.

    Hello!
    I had a deeper look and removed the OPM file as outlined here: http://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available .html
    Now everything works fine again.
    Best,
    Max.

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