Can't log on to my itunes. says i am not connected to internet but i am. any help?

Question

Error message appear when I try to log on.

Answer 1

Hey there manmarmartinez,
It sounds like your iTunes is not able to connect to the internet but your other internet programs work just fine. I would start with checking to see if perhaps proxy settings may be preventing the connection with this article named:
iTunes for Windows can't access the Internet if proxy settings are incorrect
http://support.apple.com/kb/ts1490
To check your web proxy settings, follow these steps:
Open Internet Explorer
In Internet Explorer, choose Tools >  Internet Options.
Note: If you don't see the Tools menu, press Alt-T.
In Internet Options, click the Connections tab.
Click the LAN Settings button.
In the Proxy server section of the Local Area Network (LAN) Settings window, make sure your proxy settings are correct. If they're not, correct them.
If your settings are correct, turn off the proxy. To do this, deselect Use a proxy server for your LAN.
Click OK in both the LAN Settings window and the Internet Options window.
In iTunes, try to access the iTunes Store or another online resource.
You should check your proxy settings with your local network administrator.
If the issue persists, or you are not using a proxy, I would next try the troubleshooting in either of these 2 articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
or
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Regards,
Sterling