Can't log on to new sub-account

Like others here, I am unable to access my email account through the BT site. I set up a new sub-account 2 days ago and each time I try to log on, I get a message saying that there is difficulty accessing my Yahoo account (I thought I had BT account) and to continue by using the Yahoo site. When I go there, I get messages saying it doesn't recognise my address/password, which BT presumably did. If I follow the forgotten password route, it asks me a security question (where I was born) which wasn't one of the questions when I set up the new sub-account. Can anybody suggest a solution, please?

Hi completebeginner,
Thanks for your post and welcome back!
Sorry for the problems you're having logging into your emails.  Try this link - BT email login page
If you still can't get logged in post back and we'll take it from there.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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