Can't log on to server
My internet went funny the other day, and now I can't connect to my server.
I get error "check server name or ip address, check your computer. etc"
I re booted modem, and got new IP, I have been using that new IP to try to log on to server
Message was edited by: honurox
Are you unable to install Creative Cloud app?
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Can't log in, on server machine - can everywhere else
[Running latest Mavericks and latest OS X Server.]
I can't sign in to any established user accounts on the actual server. But, I can SSH successfully with the same account, I can remotely administer the server, etc. Everything works with the account/password, except actually logging in on the physical server machine.
I'm not using any directory services, just plain old user accounts. It's an administrator account.
I've:
—checked that the user details are the same in both OS X Server admin and in the standard Settings > Users location (they are)
—reset the password
—made an entirely new account (same problem)
—selected a user from the list, and tried typing in the username manually
—made sure the local keyboard is fine, caps lock is off, etc.
Here are the weird things:
—After it wouldn't accept my password several times locally, I was given the option of resetting using my Apple ID, which I did. But, it still wouldn't log me in with the changed password! Then I tried SSHing in remotely and the new password worked, so it had been changed :-/
—One time after a reboot the password suddenly worked and I could log in locally, then on the next reboot I was locked out again.
Any ideas? Thanks,
Russell.1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" '/S*/*/Ca*/*xpc* >&- ||echo No' );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors XPC\ cache );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 50 32 52;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Mac mail can't log into verizon server?
My mom has been having this problem for months where she has not been receiving mail, but when she took it to the apple store yesterday, it made it worse. Now we can't even get onto her account in the mail. When I try to set up her account again, the settings says that it can't log in to the mail server. And when I had signed her in at one point, it was constantly asking for the password again, without showing the mail.
Now I have Managed to log into her account with the contacts and calendars and etc, but the only thing not working is the email because the mac can't connect to the verizon servers.
I have tried just about everything, but any help would be greatly appreciated. Thank you!Hi,
This is DB issue, have you tried rebooting the server to let the VSM know it has enough space on the / partition?
run following command on the VSOM ssh session.
1. vscheck - check for DB validation
2. service cisco status - If all the services are running. -
Can't log in to server following SP install and configuration
Good morning! I’ve got an interesting one that’s had us scratching our heads here for the past several weeks.
We’re trying to build out a new Sharepoint 2013 farm on server 2012 (have attempted both 2012 and R2 with the same results) and have run into a problem that we can’t seem to find a solution to.
Some background – infrastructure is running Vmware 5.0 u2 on Cisco UCS with EMC VNX storage.
SQL server is a physical server 2008 R2 running on server 2008 R2.
We’re currently running other 2012 based servers in development, but none in full production yet.
All of those servers are behaving normally.
Installation steps are as follows: Deploy template and update OS.
Reboot as necessary.
Turn over to applications manager who does the Sharepoint install.
We’ve tried SP’13 RTM and SP1 slipstreamed from VLSC. Bits install ok, and server reboots.
Following the SP products and config wizard, the reboot causes the server not to be accessible.
It usually stalls on “Please wait” and/or “applying Group Policy registry,” which if you wait long enough will actually get to a login screen.
When you log in, it stalls on please wait for the user profile service.
We’ve left it here over a weekend and had no change. In the event log, we see a 6005 group policy waiting error, but never a 6006 with the timeout.
Yesterday I dug into it with a snapshot of the offending system.
What I found is that if I go in and remove all accounts from the local group policy|log on as a service, the server will allow logins.
With us running a Sharepoint farm with a remote SQL server, some of the SP services need this right, and we have other accounts in group policies from other applications that need to be there for ease of use.
Anyone run into this, and if so, do you have a workaround or solution that I can try?
Thanks,
-bradAre you able to provide the output of gpresult when the machine is experiencing issues? Understand if you are not able to as it may reveal sensitive information.
Do these servers have Internet access (as in, can they access http://crl.microsoft.com)? I'm wondering if SharePoint's need to do CRL checking is causing an issue.
http://blogs.msdn.com/b/chaun/archive/2014/05/01/best-practices-for-crl-checking-on-sharepoint-servers.aspx
Trevor Seward
Follow or contact me at...
  
This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs. -
Users can't log in to server after X number of computers connect
I'm running a Leopard server with unlimited number of connections in a high school setting. It is set for an Open Directory master. After "X" number of students login, the students get a server error and no additional students can't login to their accounts. I logged into one of the student machines as admin and tried to connect to the server using the "Go-->Connect to Server" with their user ID and password. Here is the message that was returned:"This fileserver will not allow any additional users to log on. Please try to connect again later." Any ideas out there? Thanks for the look.
The next step is to open Console (or Terminal, or access the logs via ServerAdmin if you prefer) and look at the logs. I've never seen a similar issue, so I can't even begin to guess what's happening. AFP logs would be a good place to start, but poke around whatever other logs that may be relevant and see if there are any clues. I have seen Servers have issues with all connections, but never more than a certain number, and 8 makes no sense.
Can you elaborate any more on what your network looks like and how exactly your server is setup, and how you set it up? -
As stated, I can get all the way to being able to join a channel, but I don't any 'chatting' going on. I can see the user list, I can see the MOTD, I can do a listing, but no incoming traffic from the channel. I installed mIRC just to see, but same thing. I am thinking that there is some generic setting common to both clients that I am missing somehow, but I really don't know.
Is this a common error that I might be making? Is it a connectivity issue, or similar?
There is not a lot of info regarding this specific problem that I can find.
What do you guys think?I will be around there later today (it is 4:45 am here). Thanks for the answer re: /attach, and your replies. I am already learning shortcuts to stuff I don't know yet!
We will see how it flies...wish me luck. -
Does not happen all the time. Many time works no problems. When having problems seems to be that way for a while not just one email. Just did an email and wheel was spinning and trying to send. "Can't log on to server" I believe is what comes up. Hit cancel, went into sent file to see if went thru(sometimes it does when it says it didn't send) Not in sent file, started new email and redid it and it sent fine???
Have been told looks like thunderbird issue and not Provider?
My sent file is small. Thought this might be contributing so deleted most of old that I did not move in to client folders.If it doesn't work at one time, but does again work later, it's unlikely the problem is with Thunderbird.
You may try to disable email scanning in your anti-virus software. -
HT1752 need to log to the server have forgotten the pass word what to do
hi i can't log in to server because i have forgotten my password
how do i retrive the passwordHi, is this on he server, or from another Mac?
-
Everytime I try and sign into my iCloud account it tells me I can't log in due to a server error, but there is nothing wrong with my server . It also wont allow me to view any of my Photos or Documents that I have backed up. Please help
Hi,
Are you running any Anti-virus software or do you have your firewall turned on? If so, disable them and try again. If that doesn't work, delete the iCloud account and then sign it back on again.
Make sure you are running the most current version of the iCloud Control Panel:
http://support.apple.com/kb/dl1455
Cheers,
GB -
Exchange 2013 - Admins can only log into one ECP server
Simple run down of my environment:
• Two AD sites (Site1 and Site2)
• One 2008 R2 domain controller at each site (DC1 w/ FSMOs and DC2) running AD forest function level 2008 R2
• One 2012 Std server with Exchange 2012 Std CU3 at each site (EX1 and EX2) – CAS/MBX on both, No DAG
• Half of mailboxes on each server
Using https://webmail.domain.com for all of our internal and external virtual directories. Adding /OWA or /ECP will get you into the respective site from either internal or external.
All Domain Admin/Exchange Admin (Organization Management) do NOT have mailboxes. Those individuals can log into ECP from https://webmail.domain.com/ecp, or FQDN or IP of EX2 only. If John Smith has no mailbox then he must use:
https://webmail.domain.com/ecp
or
https://ex2.domain.com/ecp
or
https://10.16.109.31/ecp
If EX2 goes offline or they use https://ex1.domain.com/ecp or https://10.16.108.31/ecp then none of the admins can login and they get the following:
Use the following link to open this mailbox with the best performance:
https://webmail.domain.com/owa/auth.owa
X-FEServer: EX2
Date: 2/18/2014 10:37:42 PM
s ECP or the https://webamil.domain.com/ecps ECP.
They can access EMS from either server and run Get-ECPVirtualDirectory and it shows what we would expect:
– https://webmail.domain.com/ecp
– https://webmail.domain.com/ecp
Why can an admin with no mailbox only log into the ECP on EX2? What is forcing the login to EX2 only? How can I move that “forced login” to EX1 if we ever get into a situation where EX2 is having problems? What happened in Active Directory or Exchange that
made EX2 the primary login server for ECP and OWA? My FSMOs are located at Site 1…the same location where EX1 is located. The same server that I cannot log into ECP directly.
~RickAny admin that is mail enabled can then only log into the server that hosts his mailbox. Admins without mailboxes can only log into EX2. And again, all admins can log into https://webmail.domain.com/ecp unless one of the servers goes offline
and that's when the problems occur. Nothing obvious or unusual regarding mail flow. Done various internal and external tests and have not seen anything obvious or in the logs.
Yesterday's change that MS Support had me do was to delete the ExternalURL for the ECP virtual directories. No difference. So, my latest update from MS Support that requested me to try today's change...
set-owavirtualdirectory “owa (default web site)” -RedirectToOptimalOWAServer $false
After performing an IIS reset and making sure replication had completed there was no difference. So, I am now forced to wait till Monday for MS to respond if the pattern stays at one email per day.
Has anyone with multiple servers at different AD sites been able to log directly into the either server like I'm trying? I get this problem in my labs and I even had MS, while on the phone, remote in to make sure I was setting it up properly.
The guy on the phone never said if their labs do the same thing cause they don't have multiple AD sites in their labs. In my lab if I have two servers at each site then I can log into both servers at the site, but not the other site. It appears it becomes
site dependent then.
MS has taken numerous logs and they are acting like this is the first time they've seen this. Yet I can reproduce it with no problem time after time. I'll create new VMs and start all over from scratch and make this happen every time I create a new AD/Exchange
environment (it does take me a while to build all those VMs from scratch). No fancy GPOs to AD and no radical changes to the Exchange servers. Other than obvious config changes to make sure email can flow internally and externally, this is pretty much out
of the box.
~Rick -
I have a Mac mini running the latest version of OS X and Server. Been running fine and flawlessly. However, I had a strange problem with the iCloud preferences panel crashing when I tried to access it, so I rebooted. Now I can not log into the system with any accounts. My master admin account (along with all the others) gives me the error:
You are unable to login to the user account "abcdefg" at this time. Logging in to the account failed because an error occurred."
I am able to see the server from other macs and I can log into it using the same account, but it only shows me a few of the shared folders I have access to but NOT to my main directories.
Rebooting into Command-R and doing a disk utility, I try and repair permission on that drive and get a bunch of errors like:
ACL found but not expected on Users
Repaired "Users"
ACL found but not expected on Users/.localized
Repaired "Users/.localized"
ACL found but not expected on Users/Shared
Repaired "Users/shared"
ACL found but not expected on Users/Shared/.localized
Repaired "Users/Shared/.localized"
Permissions repair complete.
But rebooting is no joy...same problem. Any idea what is going on or how to repair it? Should I do a time machine restore? Complete new OS X install? Any idea what is causing this or how to salvage it?Got everything to re-install and it worked fine...for a few hours. Then I came in to find ALL of my network users deleted. Just GONE. Then found out the Open Directory was trashed and was unable to open, recover or restore from a backup. Looks like I may have a bad drive here.
I installed a new drive in the system, re-installed and so far (for a couple of hours anyway) the system seems to be working and stable. -
Can log into Yosemite server (4.0) VPN service with a Mavericks client, but not Yosemite client
Sever Info:
Yosemite Server 4.0 running on a late 2009 Mac Mini with 8 GB RAM with vpnd service enabled
The server was upgraded to Yosemite - not clean install - this may not matter (see below)
Airport extreme router with standard VPN UDP ports for L2TP forwarded to server (500, 1701, 4500)
Client info:
MB Air 13" early 2014 with 8 GB RAM
Yosemite
Mavericks 10.9.5 running as a Parallels virtual machine (don't ask - I need it to run an app for work that is not yet compatible with Yosemite)
OD service is NOT running - no VPN connections ever occurred from ANY client with this service running - OD is not needed in my case fortunately
With the OD service off, I can connect via the Mavericks virtual machine just fine, but not with Yosemite. With Yosemite, the ppp connection appears to occur, but server config requests appear to fall on deaf ears (client side doesn't appear to respond) until the connection times out. Can't figure out what triggers the client response to a server config request. Client side complains about no route to host and IP addresses don't get assigned to the connection.
The connection happens successfully in an eyeblink with the Mavericks client. Same username/password/shared secret in both instances.
Tried a generated .vpnconfig from the server, this also did not work.
It's possible that it is an auth problem, but can't figure out how the process occurs or what may be going wrong. There does not seem to be an obvious way to increase the granularity of the logging such that it might give other hints - at least that I can find. I found plenty of references to VPN issues when people upgraded from Mountain Lion to Mavericks as well as work arounds for this. I tried the most promising looking of those - no love. I reverted everything back to stock install since I could at least connect with Mavericks.
If log entries would be helpful, they are included below. I've stared at them long enough - perhaps a new set of eyes can provide a hint.
In addition, I can find no documentation regarding the VPN service in Yosemite server so as to get a clue as to whether there have been changes in racoon since Mavericks.
Thanks in advance for any suggestions. I would be glad to supply any other info needed for an accurate diagnosis .
Pat
==
Regarding the Yosemite client connection in the Yosemite server VPN Service log:
2014-10-21 12:18:30 MDT
Incoming call... Address given to client = 192.168.1.228
Tue Oct 21 12:18:30 2014 : Directory Services Authentication plugin initialized
Tue Oct 21 12:18:30 2014 : Directory Services Authorization plugin initialized
Tue Oct 21 12:18:30 2014 : publish_entry SCDSet() failed: Success!
Tue Oct 21 12:18:30 2014 : publish_entry SCDSet() failed: Success!
Tue Oct 21 12:18:30 2014 : publish_entry SCDSet() failed: Success!
Tue Oct 21 12:18:30 2014 : L2TP incoming call in progress from 'my.dotted.quad.address'...
Tue Oct 21 12:18:30 2014 : L2TP received SCCRQ
Tue Oct 21 12:18:30 2014 : L2TP sent SCCRP
Tue Oct 21 12:18:30 2014 : L2TP received SCCCN
Tue Oct 21 12:18:30 2014 : L2TP received ICRQ
Tue Oct 21 12:18:30 2014 : L2TP sent ICRP
Tue Oct 21 12:18:30 2014 : L2TP received ICCN
Tue Oct 21 12:18:30 2014 : L2TP connection established.
Tue Oct 21 12:18:30 2014 : using link 0
Tue Oct 21 12:18:30 2014 : Using interface ppp0
Tue Oct 21 12:18:30 2014 : Connect: ppp0 <--> socket[34:18]
Tue Oct 21 12:18:30 2014 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <auth chap MS-v2> <magic 0x93542b1> <pcomp> <accomp>]
Tue Oct 21 12:18:33 2014 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <auth chap MS-v2> <magic 0x93542b1> <pcomp> <accomp>]
Tue Oct 21 12:18:36 2014 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <auth chap MS-v2> <magic 0x93542b1> <pcomp> <accomp>]
Tue Oct 21 12:18:39 2014 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <auth chap MS-v2> <magic 0x93542b1> <pcomp> <accomp>]
Tue Oct 21 12:18:42 2014 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <auth chap MS-v2> <magic 0x93542b1> <pcomp> <accomp>]
Tue Oct 21 12:18:45 2014 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <auth chap MS-v2> <magic 0x93542b1> <pcomp> <accomp>]
Tue Oct 21 12:18:48 2014 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <auth chap MS-v2> <magic 0x93542b1> <pcomp> <accomp>]
Tue Oct 21 12:18:51 2014 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <auth chap MS-v2> <magic 0x93542b1> <pcomp> <accomp>]
Tue Oct 21 12:18:54 2014 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <auth chap MS-v2> <magic 0x93542b1> <pcomp> <accomp>]
Tue Oct 21 12:18:57 2014 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <auth chap MS-v2> <magic 0x93542b1> <pcomp> <accomp>]
Tue Oct 21 12:19:00 2014 : LCP: timeout sending Config-Requests
Tue Oct 21 12:19:00 2014 : Connection terminated.
Tue Oct 21 12:19:00 2014 : L2TP disconnecting...
Tue Oct 21 12:19:00 2014 : L2TP sent CDN
Tue Oct 21 12:19:00 2014 : L2TP sent StopCCN
Tue Oct 21 12:19:00 2014 : L2TP disconnected
2014-10-21 12:19:00 MDT
--> Client with address = 192.168.1.228 has hungup
==
Client side log for this connection using the Yosemite client:
Tue Oct 21 14:32:08 2014 : publish_entry SCDSet() failed: Success!
Tue Oct 21 14:32:08 2014 : publish_entry SCDSet() failed: Success!
Tue Oct 21 14:32:08 2014 : L2TP connecting to server 'myserver.com' (my.dotted.quad.address)...
Tue Oct 21 14:32:08 2014 : IPSec connection started
Tue Oct 21 14:32:09 2014 : IPSec connection established
Tue Oct 21 14:32:10 2014 : L2TP connection established.
Tue Oct 21 14:32:10 2014 : L2TP set port-mapping for en0, interface: 4, protocol: 0, privatePort: 0
Tue Oct 21 14:32:10 2014 : Using interface ppp0
Tue Oct 21 14:32:10 2014 : Connect: ppp0 <--> socket[34:18]
Tue Oct 21 14:32:10 2014 : L2TP port-mapping for en0, interfaceIndex: 0, Protocol: None, Private Port: 0, Public Address: 3fe4b3e8, Public Port: 0, TTL: 0.
Tue Oct 21 14:32:10 2014 : L2TP port-mapping for en0 inconsistent. is Connected: 1, Previous interface: 4, Current interface 0
Tue Oct 21 14:32:10 2014 : L2TP port-mapping for en0 initialized. is Connected: 1, Previous publicAddress: (0), Current publicAddress 3fe4b3e8
Tue Oct 21 14:32:10 2014 : L2TP port-mapping for en0 fully initialized. Flagging up
Tue Oct 21 14:32:25 2014 : write: No route to host
Tue Oct 21 14:32:25 2014 : write: Host is down
Tue Oct 21 14:32:28 2014 : write: Host is down
Tue Oct 21 14:32:28 2014 : write: Host is down
Tue Oct 21 14:32:31 2014 : write: Host is down
Tue Oct 21 14:32:31 2014 : write: Host is down
Tue Oct 21 14:32:34 2014 : write: Host is down
Tue Oct 21 14:32:34 2014 : write: Host is down
Tue Oct 21 14:32:37 2014 : write: Host is down
Tue Oct 21 14:32:37 2014 : write: Host is down
Tue Oct 21 14:32:40 2014 : LCP: timeout sending Config-Requests
Tue Oct 21 14:32:40 2014 : Connection terminated.
Tue Oct 21 14:32:40 2014 : L2TP disconnecting...
Tue Oct 21 14:32:40 2014 : L2TP error sending CDN (Host is down)
Tue Oct 21 14:32:40 2014 : L2TP clearing port-mapping for en0
Tue Oct 21 14:32:40 2014 : L2TP disconnected
==
Pertinent client side log for connection of Mavericks client to Yosemite server:
Tue Oct 21 13:29:13 2014 : Connect: ppp0 <--> socket[34:18]
Tue Oct 21 13:29:13 2014 : L2TP port-mapping for en0, interfaceIndex: 0, Protocol: None, Private Port: 0, Public Address: 3fe4b3e8, Public Port: 0, TTL: 0.
Tue Oct 21 13:29:13 2014 : L2TP port-mapping for en0 inconsistent. is Connected: 1, Previous interface: 4, Current interface 0
Tue Oct 21 13:29:13 2014 : L2TP port-mapping for en0 initialized. is Connected: 1, Previous publicAddress: (0), Current publicAddress 3fe4b3e8
Tue Oct 21 13:29:13 2014 : L2TP port-mapping for en0 fully initialized. Flagging up
Tue Oct 21 13:29:21 2014 : local IP address 192.168.1.229
Tue Oct 21 13:29:21 2014 : remote IP address 192.168.1.2
Tue Oct 21 13:29:21 2014 : primary DNS address 192.168.1.2
Tue Oct 21 13:29:21 2014 : secondary DNS address 8.8.8.8
Tue Oct 21 13:29:21 2014 : l2tp_wait_input: Address added. previous interface setting (name: en0, address: 10.0.1.38), current interface setting (name: ppp0, family: PPP, address: 192.168.1.229, subnet: 255.255.255.0, destination: 192.168.1.2).
Tue Oct 21 13:29:21 2014 : Committed PPP store
Tue Oct 21 13:29:21 2014 : Committed PPP store
Tue Oct 21 13:52:32 2014 : [DISCONNECT]
Tue Oct 21 13:52:32 2014 : Hangup (SIGHUP)
Tue Oct 21 13:52:32 2014 : Connection terminated.
Tue Oct 21 13:52:32 2014 : Connect time 23.4 minutes.
Tue Oct 21 13:52:32 2014 : Sent 2674664 bytes, received 10680854 bytes.
Tue Oct 21 13:52:32 2014 : L2TP disconnecting...
Tue Oct 21 13:52:32 2014 : L2TP clearing port-mapping for en0
Tue Oct 21 13:52:32 2014 : L2TP disconnected
==
Regarding the Mavericks client connection in the Yosemite server VPN Service log:
2014-10-21 12:09:48 MDT Incoming call... Address given to client = 192.168.1.226
Tue Oct 21 12:09:48 2014 : Directory Services Authentication plugin initialized
Tue Oct 21 12:09:48 2014 : Directory Services Authorization plugin initialized
Tue Oct 21 12:09:48 2014 : publish_entry SCDSet() failed: Success!
Tue Oct 21 12:09:48 2014 : publish_entry SCDSet() failed: Success!
Tue Oct 21 12:09:48 2014 : publish_entry SCDSet() failed: Success!
Tue Oct 21 12:09:48 2014 : L2TP incoming call in progress from ‘my.dotted.quad.address’…
Tue Oct 21 12:09:48 2014 : L2TP received SCCRQ
Tue Oct 21 12:09:48 2014 : L2TP sent SCCRP
Tue Oct 21 12:09:48 2014 : L2TP received SCCCN
Tue Oct 21 12:09:48 2014 : L2TP received ICRQ
Tue Oct 21 12:09:48 2014 : L2TP sent ICRP
Tue Oct 21 12:09:49 2014 : L2TP received ICCN
Tue Oct 21 12:09:49 2014 : L2TP connection established.
Tue Oct 21 12:09:49 2014 : using link 0
Tue Oct 21 12:09:49 2014 : Using interface ppp0
Tue Oct 21 12:09:49 2014 : Connect: ppp0 <--> socket[34:18]
Tue Oct 21 12:09:49 2014 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <auth chap MS-v2> <magic 0x4bc40d9f> <pcomp> <accomp>]
Tue Oct 21 12:09:49 2014 : rcvd [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x71598937> <pcomp> <accomp>]
Tue Oct 21 12:09:49 2014 : lcp_reqci: returning CONFACK.
Tue Oct 21 12:09:49 2014 : sent [LCP ConfAck id=0x1 <asyncmap 0x0> <magic 0x71598937> <pcomp> <accomp>]
Tue Oct 21 12:09:49 2014 : rcvd [LCP ConfAck id=0x1 <asyncmap 0x0> <auth chap MS-v2> <magic 0x4bc40d9f> <pcomp> <accomp>]
Tue Oct 21 12:09:49 2014 : sent [LCP EchoReq id=0x0 magic=0x4bc40d9f]
Tue Oct 21 12:09:49 2014 : sent [CHAP Challenge id=0x73 <074a110a5e0620296b1937345c34090e>, name = “myserver.private”]
Tue Oct 21 12:09:49 2014 : rcvd [LCP EchoReq id=0x0 magic=0x71598937]
Tue Oct 21 12:09:49 2014 : sent [LCP EchoRep id=0x0 magic=0x4bc40d9f]
Tue Oct 21 12:09:49 2014 : rcvd [LCP EchoRep id=0x0 magic=0x71598937]
Tue Oct 21 12:09:49 2014 : rcvd [CHAP Response id=0x73 <dfed1e41e1fb8c1132387c3d7792b1880000000000000000b2b163259cbe410aae792093680ba7 a89da3b46737c0d8d200>, name = "somelocaluser"]
Tue Oct 21 12:09:54 2014 : sent [CHAP Success id=0x73 "S=00EDB07933CE697641E2263A2A76386389512329 M=Access granted"]
Tue Oct 21 12:09:54 2014 : CHAP peer authentication succeeded for somelocaluser
Tue Oct 21 12:09:54 2014 : DSAccessControl plugin: User 'somelocaluser' authorized for access
Tue Oct 21 12:09:54 2014 : sent [IPCP ConfReq id=0x1 <addr 192.168.1.2>]
Tue Oct 21 12:09:54 2014 : sent [ACSCP ConfReq id=0x1]
Tue Oct 21 12:09:54 2014 : rcvd [CHAP Response id=0x73 <dfed1e41e1fb8c1132387c3d7792b1880000000000000000b2b163259cbe410aae792093680ba7 a89da3b46737c0d8d200>, name = "somelocaluser"]
Tue Oct 21 12:09:54 2014 : sent [CHAP Success id=0x73 "S=00EDB07933CE697641E2263A2A76386389512329 M=Access granted"]
Tue Oct 21 12:09:54 2014 : rcvd [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns3 0.0.0.0>]
Tue Oct 21 12:09:54 2014 : ipcp: returning Configure-NAK
Tue Oct 21 12:09:54 2014 : sent [IPCP ConfNak id=0x1 <addr 192.168.1.226> <ms-dns1 192.168.1.2> <ms-dns3 8.8.8.8>]
Tue Oct 21 12:09:54 2014 : rcvd [IPV6CP ConfReq id=0x1 <addr fe80::021c:42ff:febf:bf66>]
Tue Oct 21 12:09:54 2014 : Unsupported protocol 0x8057 received
Tue Oct 21 12:09:54 2014 : sent [LCP ProtRej id=0x2 80 57 01 01 00 0e 01 0a 02 1c 42 ff fe bf bf 66]
Tue Oct 21 12:09:54 2014 : rcvd [ACSCP ConfReq id=0x1 <route vers 16777216> <domain vers 16777216>]
Tue Oct 21 12:09:54 2014 : sent [ACSCP ConfRej id=0x1 <route vers 16777216>]
Tue Oct 21 12:09:54 2014 : rcvd [IPCP ConfAck id=0x1 <addr 192.168.1.2>]
Tue Oct 21 12:09:54 2014 : rcvd [ACSCP ConfAck id=0x1]
Tue Oct 21 12:09:54 2014 : rcvd [IPCP ConfReq id=0x2 <addr 192.168.1.226> <ms-dns1 192.168.1.2> <ms-dns3 8.8.8.8>]
Tue Oct 21 12:09:54 2014 : ipcp: returning Configure-ACK
Tue Oct 21 12:09:54 2014 : sent [IPCP ConfAck id=0x2 <addr 192.168.1.226> <ms-dns1 192.168.1.2> <ms-dns3 8.8.8.8>]
Tue Oct 21 12:09:54 2014 : ipcp: up
Tue Oct 21 12:09:54 2014 : found interface en0 for proxy arp
Tue Oct 21 12:09:54 2014 : local IP address 192.168.1.2
Tue Oct 21 12:09:54 2014 : remote IP address 192.168.1.226
Tue Oct 21 12:09:54 2014 : Received acsp/dhcp dictionaries
Tue Oct 21 12:09:54 2014 : Received acsp/dhcp dictionaries
Tue Oct 21 12:09:54 2014 : l2tp_wait_input: Address added. previous interface setting (name: en0, address: 192.168.1.2), current interface setting (name: ppp0, family: PPP, address: 192.168.1.2, subnet: 255.255.255.0, destination: 192.168.1.226).
Tue Oct 21 12:09:54 2014 : rcvd [ACSCP ConfReq id=0x2 <domain vers 16777216>]
Tue Oct 21 12:09:54 2014 : sent [ACSCP ConfAck id=0x2 <domain vers 16777216>]
Tue Oct 21 12:09:54 2014 : Received protocol dictionaries
Tue Oct 21 12:09:54 2014 : Committed PPP store
Tue Oct 21 12:09:54 2014 : sent [ACSP data <payload len 24, packet seq 0, CI_DOMAINS, flags: START END REQUIRE-ACK>
<domain: name private>
<domain: name local>]
Tue Oct 21 12:09:54 2014 : rcvd [IP data <src addr 192.168.1.226> <dst addr 255.255.255.255> <BOOTP Request> <type INFORM> <client id 0x08000000010000> <parameters = 0x6 0x2c 0x2b 0x1 0xf9 0xf>]
Tue Oct 21 12:09:54 2014 : sent [IP data <src addr 192.168.1.2> <dst addr 192.168.1.226> <BOOTP Reply> <type ACK> <server id 0xc0a80102> <domain name "local">]
Tue Oct 21 12:09:57 2014 : sent [ACSP data <payload len 24, packet seq 0, CI_DOMAINS, flags: START END REQUIRE-ACK>
<domain: name private>
<domain: name local>]
Tue Oct 21 12:10:00 2014 : sent [ACSP data <payload len 24, packet seq 0, CI_DOMAINS, flags: START END REQUIRE-ACK>
<domain: name private>
<domain: name local>]
Tue Oct 21 12:10:03 2014 : sent [ACSP data <payload len 24, packet seq 0, CI_DOMAINS, flags: START END REQUIRE-ACK>
<domain: name private>
<domain: name local>]
Tue Oct 21 12:10:06 2014 : sent [ACSP data <payload len 24, packet seq 0, CI_DOMAINS, flags: START END REQUIRE-ACK>
<domain: name private>
<domain: name local>]
Tue Oct 21 12:10:09 2014 : sent [ACSP data <payload len 24, packet seq 0, CI_DOMAINS, flags: START END REQUIRE-ACK>
<domain: name private>
<domain: name local>]
Tue Oct 21 12:10:09 2014 : rcvd [LCP TermReq id=0x2 "User request"]
Tue Oct 21 12:10:09 2014 : LCP terminated by peer (User request)
Tue Oct 21 12:10:09 2014 : ipcp: down
Tue Oct 21 12:10:09 2014 : sent [LCP TermAck id=0x2]
Tue Oct 21 12:10:09 2014 : l2tp_wait_input: Address deleted. previous interface setting (name: en0, address: 192.168.1.2), deleted interface setting (name: ppp0, family: PPP, address: 192.168.1.2, subnet: 255.255.255.0, destination: 192.168.1.226).
Tue Oct 21 12:10:09 2014 : L2TP received CDN
Tue Oct 21 12:10:09 2014 : Connection terminated.
Tue Oct 21 12:10:09 2014 : Connect time 0.4 minutes.
Tue Oct 21 12:10:09 2014 : Sent 1003 bytes, received 646 bytes.
Tue Oct 21 12:10:09 2014 : L2TP disconnecting...
Tue Oct 21 12:10:09 2014 : L2TP disconnected
2014-10-21 12:10:09 MDT --> Client with address = 192.168.1.226 has hungup1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:|suhel| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
I can't log into ichat. Everytime i try, I get this message: "The server encountered an error processing registration. Please try again later." This has been going on since last night. Is there something I can do?
I can't log into ichat. Everytime i try, I get this message: "The server encountered an error processing registration. Please try again later." This has been going on since last night. Is there something I can do?
-
I cloud gives me the following message when I try and log in "you can't log in because of a server error" any ideas?
Hi spillgar,
If you are having issues signing in to iCloud from your Windows machine, you may find the following articles helpful:
iCloud: Account troubleshooting
http://support.apple.com/kb/ts3988
iCloud: If you can’t sign in to iCloud.com
http://support.apple.com/kb/ph2611
Regards,
- Brenden -
I can't log in to game centre but I can log into iTunes. I recently changed my password. I checked the troubleshooter and am getting the message regarding server error but how do I fix this? It doesn't specify this in that article. I don't have firewalls
Hello sadiepix,
The following article details several things that can be done to quell iTunes' constant need for authorization.
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
Cheers,
Allen
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Perhaps then is when I start using Firefox again. I don't like the idea of having to have a different browser for each different thing I want a browser to do, that would be rediculous. What other details could you possibly need? I like having the cho
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I read previous discussions on this subject but no-one seems to provide a satisfactory answer. I'm using an intel imac with OSX 10.6.8, safari 5.1.7 with a plugged-in mouse. I can scroll down in safari but not up. The same problem exists in itunes.
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What do I do when it says "The proxy server is refusing connections, etc"?
Att.net is my home page. I have long used Firefox. When I click on the att.net icon on my opening page, this message pops up: The proxy server is refusing connectons. Firefox is configured to use a proxy server that is refusing connections. * Check t