Can't log onto FaceTime and iMessage with mt iPad mini - any suggestions?

I can't sign into FaceTime and iMessage on my ipad mini! Brand new iPad mini so not sure what I'm doing wrong...

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
For non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
 Cheers, Tom

Similar Messages

  • I keep getting an error message when trying to log on to FaceTime and iMessage on my iPad mini with wifi...could not sign in. Please check your network connection and try again. Help!

    I keep getting an error message when trying to log on to FaceTime and iMessage on my iPad mini with wifi...Could not sign in. Please check your network connection and try again. Help!

    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
    http://tinyurl.com/a7odey8
    Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    Using FaceTime and iMessage behind a firewall
    http://support.apple.com/kb/HT4245
    iOS: About Messages
    http://support.apple.com/kb/HT3529
    Set up iMessage
    http://www.apple.com/ca/ios/messages/
    Troubleshooting Messages
    http://support.apple.com/kb/TS2755
    Setting Up Multiple iOS Devices for iMessage and Facetime
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
    Unable to use FaceTime and iMessage with my apple ID
    https://discussions.apple.com/thread/4649373?tstart=90
    For non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
     Cheers, Tom

  • I can't log onto FaceTime or iMessage.

    I Have tried to log on to both FaceTime and Imessager but it keeps coming up with the four error notifications. I have searched online and carried out the suggested solutions but none have worked. Also in one solution it says to switch off both, however I can't as I need sign in and as soon as I do the error pops up.  I'm now stuck please help as this is the only connection to love ones

    Hi Fierblade954,
    If you are having an issue with activation of FaceTime and iMessage, I would suggest that you troubleshoot using the steps in this article - 
    If you get an error when trying to activate iMessage or FaceTime - Apple Support
    Thanks for using Apple Support Communities.
    Sincerely,
    Brett L 

  • I can't access my FaceTime and iMessage even if I made multiple new apple ID to log in..it keeps on going back to that log in page

    I can't access my FaceTime and iMessage even if I made multiple new apple ID to log in..it keeps on going back to that log in page..I tried reloading it and turning my ipad on and off but it still won't work..pls help me

    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
    http://tinyurl.com/a7odey8
    Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    iOS: FaceTime is 'Unable to verify email because it is in use'
    http://support.apple.com/kb/TS3510
    Using FaceTime and iMessage behind a firewall
    http://support.apple.com/kb/HT4245
    iOS: About Messages
    http://support.apple.com/kb/HT3529
    Set up iMessage
    http://www.apple.com/ca/ios/messages/
    iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
    http://support.apple.com/kb/HT5538
    How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
    http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
    Troubleshooting Messages
    http://support.apple.com/kb/TS2755
    Troubleshooting iMessage Issues: Some Useful Tips You Should Try
    http://www.igeeksblog.com/troubleshooting-imessage-issues/
    Setting Up Multiple iOS Devices for iMessage and Facetime
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
    Unable to use FaceTime and iMessage with my apple ID
    https://discussions.apple.com/thread/4649373?tstart=90
    FaceTime, Game Center, Messages: Troubleshooting sign in issues
    http://support.apple.com/kb/TS3970
    How to Block Someone on FaceTime
    http://www.ehow.com/how_10033185_block-someone-facetime.html
    My Facetime Doesn't Ring
    https://discussions.apple.com/message/19087457
    To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
    How to Send SMS from iPad
    http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
    You can check the status of the FaceTime/iMessage servers at this link.
    http://www.apple.com/support/systemstatus/
     Cheers, Tom

  • HT201412 Post a password reset I cannot log onto facetime and messages

    Post a password reset I cannot log onto facetime and messages

    Try:
    - Go to Settings>General>Time&Date and make sure it is set to Automatic
    - Go to Settings>wifi>the connected network and change the DNS to Google's 8.8.8.8
    - Settings>General>Reset>Reset Network Settings. You will have to reenter all network passwords.
    - iOS 5: iMessage not working – how to fix - Apple Toolbox

  • Can't log into facetime or iMessage on iPad

    I am sorry to be posting this question again. I have read many other threads on this matter. I have verified my apple ID, I have changed DNS settings, I have set the date and time to automatic, I have hard reset. I'm at a loss and very frustrated. If anyone could help me figure out why I cannot log into FaceTime or iMessage on my iPad, I would greatly appreciate it.

    Using FaceTime
    http://support.apple.com/kb/ht4319
    FaceTime and iMessage Activation
    http://support.apple.com/kb/TS4268
    Trouble-shooting FaceTime
    http://support.apple.com/kb/TS3367

  • Your Apple ID was used to sign in to FaceTime and iMessage on an iPad

    Have users getting emails with subject your apple id was used to sign in to facetime and imessage on an ipad. It will then have another users name listed as
    Dear "that other person"
    your apple id (another user than the Dear person above) was used to sign in to FaceTime and Imessage on an ipad.
    Why would the first person be different than the next?

    fentonr,
    This is what the link in the email displays:
    What do you think?
    Delete the email, it is a phishing attempt.
    Identifying fraudulent "phishing" email offers tips and provides a way to report it to Apple.

  • When i try to activate facetime and imessage on my ipad it says cannot sign in. Check your network connection and try again. However everything else that needs internet works. What do i need to do?

    When i try to activate facetime and imessage on my ipad it says cannot sign in. Check your network connection and try again. However everything else that needs internet works. What do i need to do?

    1. Make sure software is up to date
    2. Make sure FaceTime is enabled; Settings>FaceTime
    3. Make sure Date and Time is correctly set; Settings>General>Date and Time>Set Automatically>On
    4. Make sure Push Notification is enabled
    5. Make sure phone number or email address is correct
    6. Hold the Sleep and Home button down (together) until you see the Apple Logo

  • Can't use facetime and iMessage with my phone number

    I activted Facetime and iMessage on my iphone 4 ios 5 but the my phone number wasn't available . I can only use it with my email

    Hello,
    You wont be able to install the latest version of iTunes on this iBook.
    The latest version of iTunes requires Mac OS X 10.6.8 or higher.
    The iBook will not install Mac OS X 10.6 or higher due to not having an Intel processor.
    With this, you wont be able to sync and iPhone 4,4s or 5 running iOS 6 or higher

  • I can't log into FaceTime or iMessage?

    I bought a brand new iPad mini 3 from Apple, it is up-to-date as well as the time and date being set to automatic. I have tried manually setting it, which makes no difference. When I attempt to log on to either application, it either does not respond or a message appears informing me that there is a connection error, to check my network and to try again. There is nothing wrong with my connection, as it works perfectly fine with everything else?
    I have even attempted to create two separate Apple ID accounts and neither of them have worked.
    Can anybody help please?

    Apple has a problem with the IPad Mini 3, new AppleIDs and FaceTime, iMessage. This version started back in March.
    You need need to call AppleCare and tell them. I went to the Apple Store and while they couldn't help, later when I called AppleCare and they said it was my network I could tell them I tried their network too.
    It's not a quick fix. I think they are fixing AppleIDs one at a time!
    You don't need a phone number with an iPad to use those apps.
    There are a lot of posts here about this, the biggest one is imessage and Facetime sign in activation error iPad ios8.1.2
    Start at page 18 for the current issue. Good luck

  • After IOS 7 I can not login into FaceTime and iMessage.

    Help

    Hi Fernandoalbarran,
    If you are having issues logging in to FaceTime and iMessage, you may find the following article helpful:
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/ts4268
    Regards,
    - Brenden

  • Can't log into Facetime or iMessage.

    Getting a "Server encountered a error processing your registration. Please try again later."  message after entering my password. I reset me passord and tried again, but still unsuccessful.

    I'm having the same issue as well. I just migrated to a new Macbook Air from an old Macbook Pro. Both were running on the latest version of Mountain Lion. My Apple ID/iCloud account services work across all my iOS devices and my old MBP, but for some reason, both FaceTime and iMessage will not log into my Apple ID, even though the info is correct and current. Not sure what to do...

  • HT4437 I am just setting up my Apple TV and I can't locate the air play icon on my iPad.  Any suggestions?

    I am just setting up my Apple TV and cannot locate the air play icon om my iPad.  Any suggestions?

    Take a look at the short video at the bottom of this page link> Apple TV
    The answer you are looking for is depicted in the video.
    By Apple policy we want to let you know we might benefit or profit if you visit our link

  • Can't login to Facetime and iMessage on macbook pro

    Very recently, I am unable to log in to iMessage and Facetime on my macbook pro.    I also have an iMac and I am not having any issues with that.
    When I try to login it says:
    Could not sign in to iMessage.
    An error occurred during activation. Try again.
    Any help would be greatly appreciated.

    This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
    Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
    Step 1
    Check the status of the service. If the service is down, wait for it to come back up. There may be a localized outage, even if the status indicator is green.
    Step 2
    Sign out of iMessage and FaceTime on all your Apple devices. Log out and log back in. Try again to sign in.
    Step 3
    Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
    Step 4
    From the menu bar, select
               ▹ About This Mac
    Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
    Step 5
    Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
    Step 6
    From the menu bar, select
               ▹ System Preferences... ▹ Network
    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
    The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
    Step 7
    Select from the menu bar
               ▹ System Preferences… ▹ Flash Player ▹ Storage
    and click
              Block all sites from storing information on this computer
    Close the preference pane.
    Step 8
    Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.
    Step 9
    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    If iMessage worked in the guest account, stop here and post your results.
    Step 10
    Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you start up, and again when you log in.
    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.
    If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.
    Step 11
    Triple-click anywhere in the line below on this page to select it:
    /Library/Preferences/com.apple.apsd.plist
    Right-click or control-click the highlighted line and select
              Services ▹ Reveal in Finder (or just Reveal)
    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
              Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
    Step 12
    Reset the NVRAM.
    Step 13
    Reset the System Management Controller (SMC).
    Step 14
    Reinstall OS X.
    Step 15
    If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call.

  • My Apple ID is saying its disabled. I reset my password and connected to computer but still not working. I also logged of and logged back on with my iPad. Any suggestions?

    My Apple ID is saying its disabled. I reset my password, connected it to a computer, and logged off and back on my iPad but still showing disabled. Suggestions?

    If the iPad was running iOS 7,  iCloud: Find My iPhone Activation Lock in iOS 7
    http://support.apple.com/kb/HT5818
    How can I unlock my iPad if I forgot the passcode?
    http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    You may have to do this several times.
    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

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