Can't login, see and use my purchases on Mac App Store.

i am not able to login to my MBPro App Store with my apple id. Though my id works fine with iTunes purchases on same Mac. when i try to login to App Store, it says "Your device or computer could not be verified. Contact support for assistance." any suggestions?

Back up all data before proceeding.
Step 1
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Log out, log back in, and test. If there's no improvement, continue.
Step 2
Reset your computer’s PRAM.

Similar Messages

Can't download a purchase from Mac App Store

I recently bought OSX Lion and redeemed it through the Mac App Store. When I go to my purchases, I see it there and I click the download button, but it doesn't download. The little spinning gear shows up for a few seconds in the top left corner and then it stops and nothing happens.
I currently running Snow Leopard on an old white Macbook that I got in 2007. I'm pretty sure this is the last update I can do for my operating system.
I downloaded Hands Off! but that didn't do anything, and I've tried resarting my computer but that isn't doing anything either....
Help?

I have a friend in the same boat - she just got a used Mac and I am her "helper". It's a mid-2010 iMac, on 10.6.not sure. LOL I was walking her through a purchase on the App Store and when she clicked the price and then buy/get, nothing happens. No drop down window that pops into the main window where you can enter your Apple ID or create one if you don't have one. I had her establish her Apple ID and get that party started, still nothing. Hard to find anything else out there on the web for solutions.
She's friends with the people that had the Mac before and they did do some cleaning up the hardware prior to giving it her, but nothing is obvious about fixing this issue. I asked her to double check with the friends. Glad to know that she's not the only one with this problem.

Where can i find the downloading details in "Launchpad" or "Mac app store"? I need to see that to know what the download duration for an app

Where can i find the downloading details in "Launchpad" or "Mac app store"? I need to see that to know what the download duration for an app

Is this what you're trying to find?
http://nikhedonia.com/checking-the-download-progress-of-your-mac-app-store-purch ase/

Where can I find a detailed list of purchases from the App Store?

Where can I find a detailed list of purchases from the App Store?

Launch iTunes. From the iTunes menu bar click Store > View My Account then click Purchase History.

Serial Numbers for products purchased in Mac App Store

How do I find the serial number for my Adobe product that I purchased from the Mac App store? I've reviewed the FAQ, help, and forums, but can't find an answer specific to products purchased from Mac App store. I bought Adobe Photoshop Elements 11 Editor. I want to register it with Adobe but I need the serial number. It is nowhere to be found.
Thx!

Hi. Soooo, I did contact them, because the first Adobe customer service person I chatted with told me to contact them. I sent a message to Apple support and told them that I purchased Adobe Photoshop Elements 11 from the Mac App Store, aaaaaand they told me to contact Adobe. I'm going in circles!
Apple support said that the only thing I could do was "redownload the program" and "see if it asks me for the serial number" this time. They had no idea where to tell me to look for the serial number. Incidentally, there's technically no "download" option when you purchase from the Mac App store. After you click "buy," the option that displays is simply "install." So you click on that and the program installs. When it's finished, you can launch the program and, when you do, it just opens like normal. There is no prompt to register the product or enter the serial number. But I want to register my product with Adobe.com so I can be sure to get updates on it.
Incidentally, I also already checked out the links you provided (which I did indicate in my original message). There is nothing there that gives any guidance whatsoever on where to find the serial number for a product purchased from the Mac App store. The closest option is the "store download" option, but those guidelines tell you to enter the redemption code. I was never given a redemption code. I simply clicked "buy" and then "install" and - poof! - the program was loaded on to my MacBook Pro.
Surely i am not the only person who has ever purchased Adobe Photoshop Elements 11 Editor from the Mac App store. There HAS to be someone who knows what to do here.
Thanks!

Logic Pro 9 not showing on "Purchases" at Mac App Store anymore

I'm planning buy a new Mac, but I have Logic Pro 9.1.8, and when I open the "Purchases" (from Mac App Store) I can not find it there any more since Logic Pro X was released. How should I proceed? I don't wanna buy the new version right now, maybe later.
Is there a nice way to backup it up and move to the new Mac? Because as I said, it's gone from my purchases since Logic Pro X was released, and I have only one Apple ID account. And even old things like the Mac OS X Lion Server I bought is there. But strangely Apple removed Logic Pro from my account "purchases"... I spend 180 bucks on that.
PS: I know that I can move it using Time Machine. But my computer is a bit messy, so I would like to install Logic Pro 9 again from the Mac App Store if it's still possible. Sometimes a fresh new install is the better way to start a new computer, because my experiences with Time Machine are that sometimes you can also migrate problems from an old to a new computer. So I would prefer some advice about how to move only Logic Pro 9 and nothing else... because the rest I can install from scratch. :-)

Hey Blueberry...
However the "hide" checkbox is right next to the download option, you probably clicked on it by accident at some point.
Interesting because I have no 'hide' checkbox.. I have to right click on the App's bar in the Purchases Tab to show a dropdown with 'Hide Purchase' instead...
Looks like this... in Mavericks... App Store version 1.3..... and 10.8.4/5 ... App Store version v1.2.2
Did they update the App at some point to remove the X?

Im on the 10.6.8 software and i recently deleted my mac app store and emptied trash and dont know how to get it back now.

Im on the 10.6.8 software and i recently deleted my mac app store and emptied trash and dont know how to get it back now.

Download and run the 10.6.8 combo update http://support.apple.com/kb/DL1399

Can't update iPhoto and other apps after upgrading to Yosmite. Bought the computer at a Mac Store complete with iPhoto, iMovie, Numbers, Pages etc so the App store sayes we can't upgrade because these were not purchased through the App store.

Until this gets resolved we can't access iPhoto or my iPhoto library. Unfortunately didn't back up my photos before we "upgraded" to Yosmite. Any ideas?

You need to update the information regarding what Mac this is and what version of OS X you're running.
You show a PB G4, which won't run the Mac App Store.

I've reinstalled the mac os x lion then i cannot see all my previous purchases from the app store

I wanted to install/restore the iLife (iPhoto, iMovie, Garageband etc), there was just a button there that says accept, I clicked that however a dialog box says that
however when I went to the purchases tab it says there that I haven't puchased any apps at all.
I restarted my mac multiple times however I just can't see my previous purchases/apps to restore them especially the iLife apps.
Help??!!

Hi...
Might have been "hidden" > Mac App Store: Update applications
I went to the purchases tab it says there that I haven't puchased any apps at all.
And make sure you are using the same Apple ID used for the original purchase of the apps.

I can't download Lion from my past purchases in the App Store

I click the "Download" button; I'm prompted that I already have Lion installed. I click "Continue" and the "Download" button greys out for a few seconds, then becomes active again. Nothing else happens.
I need to do a reinstall because my laptop is running really slow and hot.
(This is the lastest OS my old Macbook Pro will run; my laptop can't run Mountain Lion).

Reinstalling is a last resort solution.
Things You Can Do To Resolve Slow Downs
If your computer seems to be running slower here are some things you can do:
Start with visits to:     OS X Maintenance - MacAttorney;
                                  The X Lab: The X-FAQs;
                                  The Safe Mac » Mac Performance Guide;
                                  The Safe Mac » The myth of the dirty Mac;
                                  Mac maintenance Quick Assist.
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
Repair the Hard Drive - Lion/Mountain Lion/Mavericks
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilites Menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD disk icon and click on the arrow button below.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Restart your computer normally and see if this has helped any. Next do some maintenance:
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
Note: Alsoft ships DW on a bootable DVD that will startup Macs running Snow Leopard or earlier. It cannot start Macs that came with Lion or later pre-installed, however, DW will work on those models.
Suggestions for OS X Maintenance
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or later and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive.
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
          Mac OS X Snow Leopard and malware detection
          OS X Lion- Protect your Mac from malware
          OS X Mountain Lion- Protect your Mac from malware
          About file quarantine in OS X
If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.)
Troubleshooting Applications
I recommend downloading a utility such as TinkerTool System, OnyX, Mavericks Cache Cleaner, or Cocktail that you can use for removing old log files and archives, clearing caches, etc. Corrupted cache, log, or temporary files can cause application or OS X crashes as well as kernel panics.
If you have Snow Leopard or Leopard, then for similar repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. Applejack does not work with Lion and later.
Basic Backup
For some people Time Machine will be more than adequate. Time Machine is part of OS X. There are two components:
1. A Time Machine preferences panel as part of System Preferences;
2. A Time Machine application located in the Applications folder. It is
    used to manage backups and to restore backups. Time Machine
    requires a backup drive that is at least twice the capacity of the
    drive being backed up.
Alternatively, get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Get Backup
3. Deja Vu
4. SuperDuper!
5. Synk Pro
6. Tri-Backup
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files. For help with using Time Machine visit Pondini's Time Machine FAQ for help with all things Time Machine.
Referenced software can be found at MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Pre-Mavericks
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Mavericks and later
Open Activity Monitor in the Utilities folder. Select All Processes from the View menu. Click on the CPU tab in the toolbar. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file.
================================
Repair the Hard Drive and Permissions - Mavericks, Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.
Reinstall Mountain Lion or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
     Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is
                three times faster than wireless.

HT5552 Hi, l am from England and l live in Thailand, my credit cards are from England,but the registered address for the cards is in Thailand. When l try and make a purchase on the app store and enter my card details l get the message that my cards are no

Can somebody please give me a way round my problem?
My cards are from England but the registered address is in Thailand.
When l try to make a purchase on the app store l get the message that my cards are not valid in Thailand!
l have a paypal account but there is no option on my account to use it!
Any ideas?

The Cards need to be registered in the Country you are in.
Accepted forms of payment > http://support.apple.com/kb/HT5552
Changing Payment Information > http://support.apple.com/kb/HT1918
If necessary... Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Can I access apps purchased on Mac App Store from my iPad or iPhone?

I recently purchased an application from the Mac App Store on my MacBook Pro. Can I access this app from my iPad and iPhone? it does not come up as an app in iTunes.

You will have to purchase the iPad and iPhone versions separately as the Mac version will not work on IOS devices. Some apps work on both phone and iPad so they may not have to be purchased individually, but only IOS apps work on phones and tablets.

Consolidate purchases in Mac App Store and iTunes in new Apple ID

Hi,
I am currently getting away from Hotmail. I have two Apple IDs : one linked to my old Hotmail address, and one linked to my new iCloud address.
I wish to transfer my purchases from my old account to my new one and delete my old account, for both iTunes and the Mac App Store. I have Apps, music and videos spread on my 3 Macs and my iPhone.
Is there any way to do this ? I read that it's an impossible mountain of work for Apple to include a merge account feature, so if they can't do it as they should, I will do it by myself.
Thanks a lot.
David
PS : I have all the latest software and OSes available.

You cannot move purchases from one account to another. (Of course most songs bought recently in iTunes aren't protected, so this doesn't apply to them.)
You may be able to pay a small extra amount to un-protect older purchases - click on 'iTunes Plus' in the right sidebar. You can't do this with apps, though.

It takes a full minute and a half for the Mac App Store Application to load on my iMac. How can I fix this. No other applications launch so slowly.

Whenever I click on the Mac App Store icon in my dock, I get the spinning wheel for a minute and a half. It then loads. While in the App Store application, it takes a minute and a half to switch from "featured" to "top charts" for example. Nothing else on my 24" iMac takes that long to load. Any ideas on how to fix this problem?

Drag the App Store app from the Applications folder to the Trash. Drag the App Store icon off the Dock. It should go "poof"..
Download and install the v10.6.7 combo update.
http://support.apple.com/kb/DL1361
That should re install the Mac App Store for you. It's ok to do this even if you are already running v10.6.7
If the combo did not re install the MAS for you use Pacifist to extract the MAS from the v 10.6.7 .dmg folder.

I can't sign into iClouds, iMessages and other apple utilities except mac app store.

I can't sign into any apple utilities except mac app store. I guess it is happening as i have a very poor internet connection. Please Help

What is the full text of the message that you are getting ?
Messages about countries usually refer to the country that you have on your iTunes account. You have your correct billing address on your account, and you are in that country ? If you can't log into your account directly on your phone to view/correct your address details (e.g. via Settings > iTunes & App Store), then can you do it via the Store > View Account menu option on your computer's iTunes or via http://appleid.apple.com ?

Can't login, see and use my purchases on Mac App Store.

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