Can`t make and recieve calls

I can`t make calls or recieve calls, but i have full roaming signal on my phone. I went to my operator support station and they said that it was the phones problem. Somebody can help me?

Please,  run the DirectX diagnostics tool (32-bit option).
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

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    Good Day
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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • I accepted an update on my phone this morning, now it keep flashing the apple logo intermittently and i can't access my phone at all to make or recieve calls or texts at all. What do i do to rectify this please?

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    You should really read the manual.
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    Solved!
    Go to Solution.

    Well wait and see till after you backup and do the battery pull. I guess you are backing up with Link and you know how to Restore so the below is a pre written file just in case and if you click one of those links you can scroll to the bottom of the page and change the country.
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    To reset your phone: tap the Settings App, scroll down and tap Security and Privacy, tap Security Wipe, tap the blank box and enter blackberry.
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    http://us.blackberry.com/software/desktop/blackberry-link.html
    http://ca.blackberry.com/software/desktop/blackberry-link.html

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