Can't make any FaceTime calls, but can receive calls

Any advice on how to enable outgoing Facetime calls on an iPad 2.
I have set Facetime up with my Apple User ID and several people have been able to make Facetime calls to me and they work perfectly. However, if I try to initiate a Facetime call to any user, I always get the message that they are unavailable for Facetime. I have checked with each of them that I have the correct emails in my contacts that is associated with their Apple IDs and with their Facetime, but still I can't make any calls to them.
I have not found anything in the Apple support pages that is effective. I have also completely wiped the iPad back to the just out of the bax stage and set it up from scratch as a new iPad, but that didn't help at all. I have also reset all settings, tried changing the DNS to 8.8.8.8, but nothing seems to make any difference. It will not make any outgoing calls with facetime, but is happy to receive them.
Am I missing something obvious ?
It is an iPad 2 (wifi and 3G model), but doesn't have a 3G SIM installed yet. I understand Facetime doesn't use 3G, only wifi.

You might be right about the email thingy.
I have managed to overcome the problem somewhat by getting the contacts I couldn't call to Facetime me on my MacBook Pro. This leaves their contact details on the Recents list in the Facetime window. I was able to click on these contact details to make a reply call. I then added them to the Favourites list (click the > symbol next to the recent contact and click the Add to Favourites button). The email address appears the same as before, but the one in the Favourites list works.

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