Can't make external screen go Full anymore

Previous to Mavericks, I could have a program (EVE) go Fullscreen and of course this would adversely affect the Macbook Pro screen. Upgraded because new info suggested in Mavericks one could change one screen while leaving the other unaffected.
NOT the case I find.
In fact, I cannot get the program (EVE) to go into Fullscreen anymore.
NOT as advertised, unfortunately.
Any ideas?

Note.
Try this.
Messages main window displays as a sort of square in normal function. (probably a 4:3 ratio I would guess)
However the Green + resize icon if used changes the window to be the full width of the display but missing out top and bottom for the Menu Bar and the Dock.
In the first "layout" the window at full screen will have the letter boxing you describe.
Once the windows is displayed like the  first pic then Full Screen is the same ratio as the Display.
8:25 pm      Tuesday; January 14, 2014
  iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

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