Can't make font bold, shortcut stopped working

Question

In the last week or so a few of our users have no longer been able to use the keyboard shortcut to make some fonts bold even though you can go select the bold from the type menu so obviously the bold version is installed and active. After talking with others in our group, some of them have had this happen in the past and then things resolved on their own.  I researched this and found the thread here
http://forums.adobe.com/message/2653026#2653026
which mentioned that some fonts don't contain the data to indicate that they contain a bold version, but that theory doesn't seem to apply in our situation. We use a set of corporate fonts that have not changed and the same version of the fonts are installed on all our computers, which are all cloned off a single image so set up is identical. Some users can make the fonts bold using shortcuts and others cannot, so I don't think it has anything to do with the font itself not containing the proper data or it wouldn't work on any of the computers. Also, if I switch to a different user on the same computer I am able to use the shortcut keys so again. Could there be any other reason why the shortcut keys would simply stop working? I've tried replacing InDesign's preference files and that does not work either. We are running CS4 on OS X 10.5.8.

Answer 1

[email protected] wrote:
Just wanted to follow-up. I have been in contact with Extensis regarding this issue and they were able to replicate it with several of our fonts. The very nice representative I've been working with said that the issue would be passed on to their product managers to review for a possible fix in a future release. Until then if you add your fonts in place rather than into the fontvault, your shortcuts keys in InDesign should work fine.
I'm having this issue on the latest version of InDesign. At first I thought it was related to Suitcase, but after updating Suitcase to the latest version, trashing all my prefs and FontVault, re-adding all my fonts, and clearing all my system's font caches, the problem still happens.
Then I realized it's not related to Suitcase at all, but to certain font families. I'm not sure what causes it, maybe it's because these families have a Roman, Regular, Bold, Extra Bold, Black, Condensed, Bold Condensed, etc. and it just doesn't know which one to pick, so it does nothing? It should at least toggle between Roman and Bold, though!
This is a very frustrating problem. Anyone know how to fix it? I even tried making a character style called "Bold" and setting a shortcut for it, but any keys I press to set the shortcut, it just beeps at me and nothing happens! Argh!