Can't make or receive calls but can text and use data

I have had signal problems since I have got this phone which is an s4 my wife s3 mini gets better signal while at the same location. Tried everything customer service doesn't know and now I can't even make or receive a call. I can though send and receive text and use data but when I try to make a call it just says dialing then quits. Anyone trying to call says it will ring until voicemail but I never got the call. Can anyone help

    haynes88,
Yikes! I want you to be able to make phone calls on your cell phone! I would recommend what others have stated on here as well. Remove the sim card for a good 30 seconds while the phone is off. Then try to make the phone call again. Have you ever replaced the sim card on your device before? You can always get a new sim card for free at a corporate store location: http://bit.ly/3SdsA Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport

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