Can't make or recieve calls or text

I have called tmobile with no help really nothing they did worked. I have brought a new SIM card as they said this might be the problem but I still can't make or receive calls and txt. Can anyone help the phone is only a few months old and has not been dropped or anything

Tried that didn't work. The only thing I have not tried us resetting phone to factory settings because a restrictions code comes up but it's not my pass code

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