Can't make outgoing calls

Question

Hello
My problem is that whenever I dial a number I get the engaged tone and am told “the number is busy and to use ring back press 5”. I can still receive incoming calls. Have checked the line and there are no reported faults, BT line checker says the line is fine. Have plugged the phone direct into the master socket but still unable to make outgoing calls. Have checked to see if there's any call barring in place but upon entering the * # 34 # am told “this feature is not available”. Have tried cancelling all the other call features detailed in the “calling features user guide” but am still unable to make outgoing calls. No matter which number I dial I get an engaged tone and am offered the ring back service. Please help! Many thanks in advance.

Answer 1

Hi
As you have tried different phones in the test socket it does sound like the fault is not with your equipment. I suspect that it is an exchange fault and not a line fault.
You will now need to report the fault to your comms provider, If it is BT call from your home number on 151. I suspect that when you report the fault the line will be tested and it will test ok as the test they run is only a physical line test and as I said I suspect it is an exchange fault. Just be persistent as they will insist there is nothing wrong.
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