Can't make purchases, network connection was reset??

I have no idea how to fix this one. Everything was fine.... I went to download a song and I got the message that my network connection was reset and it coudn't complete my request. I restarted the program... no such luck. Anyone know what's going on?? Thank you in advance to anyone that can help me out!!

Yes, I was able to Download music last night now today it's telling
me to check my network connection and try again....sigh, my
connection is fine...98880/2577 Connection speed and all other
programs working fine that are internet related.
Apple has done something in that last update that screwed up the
download...I seen there was an update just before I went to bed,
I download it, rebooted and went to bed...Today I cannot download
anything at all from iTunes...All of my Apple software is up-to-date.
Good work Apple
Message was edited by: Randy4040
Message was edited by: Randy4040

Similar Messages

  • TS1368 I can not purchase music on iTunes. I get an error saying "The network connection was reset". But nothing has changed on the computer besides an update to my iPhone. How do I fix?  I have internet connection

    I can not purchase music on iTunes and nothing has changed with my computer. I get an error saying "The network connection was reset. Could not purchase."  I do have internet conncection.  How can I fix this?  I am able to do anything iTunes except purchase.  The only thing done recently was update iPhone and sync the phone. Help please

    Dear Jody..jone5
    Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
    Goodluck
    Atousa

  • "Could not purchase album. The network connection was reset."

    I have been trying to download the Pokemon X&Y soundtrack from iTunes for about a week now, and every single time I get one of two messages... "Could not purchase [album]. The network connection was reset. Make sure your network connection is active and try again." will appear when clicking "buy" before I can even put my username and password in. Occasionally it will let me put in my username, but then takes me to a slightly different box that I can't get it to do right now, but it says something to the effect of "Unable to download album. The connection was reset."
    I looked on the Apple Support site and took its suggestion of performing a DNS flush, but that didn't change anything. I do not have the most reliable internet here, but I just downloaded an album a couple weeks ago on this network so it has worked before.
    Any help would be appreciated, thanks!

    I have also been trying to download the album from my phone. I will click buy, it will say downloading for a minute, and then the buy button will just reappear. I try to click it again and I get a notice that my account is temporarily unavailable... what is going on??

  • Cannot complete purchase. Network connection was reset

    Unable to access the I-tunes store to make a purchase. Message received was: Cannot compete your purchase, The network connection was reset.
    Windows 8 and ITunes 11.4 version.
    Thanks

    Hi copilotnuts,
    If you are having an issue with your computer being unable to connect to the iTunes store, I would suggest that you troubleshoot using the steps in this article - 
    Can't connect to the iTunes Store
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • Hi, I am trying to update an iPhone 4 from iOS 4.3.3 to iOS 7.0.4, and every time I try to update it comes up with an error message saying that there was a problem because the network connection was reset. Is there any way I can get past this and update?

    The full message said:
    There was a problem downloading the software for the iPhone "Judy's iPhone 4". The network connection was reset.
    Make sure your network settings are correct and your network connection is active, or try again later.
    I am trying to update the iPhone for my grandmother, Judy, as I am leaving for Paris on Wednesday night and we want to have Facetime installed on her iPhone before then, so we can stay in contact with each other. It is the simplest way for this to happen but the program simply will not allow me to update her iPhone.
    Is there any way to get past this error and update her iPhone? Any help will be greatly appreciated.

    Dear Jody..jone5
    Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
    Goodluck
    Atousa

  • Error message we could not complete your itunes store request. The network connection was reset. Make sure your network connection is active

    Can Anyone help with this message which occurs when I am trying to update my iMatch, it says "gathering information about your library" & then after a few mins when the progress band gets almost to the end, I get the message "we could not complete your itunes store request. The network connection was reset. Make sure your network connection is active & try again"
    Support has told me that its a problem with my connection, but I disagree, how come I can download countless songs from iTunes without ever getting this message, I think they are bullsh***g me to get rid of me.
    I have even followed their advice & totally disabled all my antivirus, adwatch & firewall software & it still does it.
    Can anyone help with this

    Hi mate, well I really dont know why but last night it started to work out of the blue, you might want to check yours again as they may have fixed a bug??
    I did absoultely nothing different yesterday to make it start working, I had previously disabled all my antivirus, firewall, anti tracker etc etc & it didnt sort it.
    The only thing that happened yesterday was my laptop went dead flat & I had to a reboot (dont choose System Resume, which I normally do) I chose the other option in error & had to wait nearly an hour whilst my PC "repaired files etc" & it also downloaded a load of updates (had that message "dont power off, as updates are in progress")
    I really dont know if that sorted the issue or Apple fixed the bug yesterday but its working.
    Good luck

  • Could not purchase "Mr. Hurricane". The network connection was reset.

    Anybody else getting "network connection was reset" when trying to get the free USA single of the week?
    My 8.01 network diagnostics say everything's OK. I get the same message when trying to look at my account.

    Yea, I'm getting an error also, although it's a different one (-4 I think is the number) and it screws my whole OS up and I have to reboot. I can't get any of the other free titles or redeem Starbucks free singles. They must be having some server issues. Usually clears up later in the day when I have problems like this.

  • I keep getting an error that reads the network connection was reset when tring to down load a purchase?

    i keep getting an error that reads the network connection was reset when tring to download a puchase from itunes and one know how to fix this

    I'm having same problem today. Did yours get resolved?  If so, please share. I'm dying....

  • Network connection was reset? PLEASE HELP!!!

    ok, i get on itunes two days ago and buy a song every thing is fine, yesterday and today however i try to buy one and it says "could not purchase "promiscuous". the network connection was reset" Make sure your network connection is active and try again. i didnt do nething different than i usually do. i also know its not my firewall or norton antivirus because neither work very well and my firewall has always been on. plus my internet is not working very well either but i can still go to most sites.

    this is atleast the third theard i have found on this... SOMEONE AT APPLE PLEASE HELP.. I HAVE THE SAME PROBLEM!!!

  • ITunes Store Error Message: "network connection was reset"

    I've been having trouble connecting to the iTunes Store since Dec. 25, 2006. The last time I was able to connect to the site was Jan. 2, 2007!
    The error message that I have been receiving is: "iTunes could not connect to the iTunes Store. The network connection was reset."
    Here are the troubleshooting issues that I have already performed.
    1) Ensured that my internet connection was active.
    2) Checked to make sure Windows XP Service Pack Updates were compatible. No problems with the firewall detected.
    3) Have the latest version (7.02.16) of iTunes.
    4) iPod software is up to date.
    5) Ran iTunes diagnostics which states:
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was unsuccessful.
    The network connection was reset.
    Connection attempt to iTunes Store was unsuccessful.
    The network connection was reset.
    Secure connection attempt to iTunes Store was successful.
    Does anyone have this problem? Can anyone recommend a solution that worked for them?
    Sony   Windows XP  

    PS: I also went into Internet Explorer...
    Selected Tools, selected Internet options, then selected Advanced Tab
    Then I looked for the security section and made sure that SSL 2.0 was selected.
    I was still unable to access iTunes Store.

  • Itunes says that my network connection was reset how do I fix it?

    So I can get Itunes to open but when I try and connect to the store it says your network connection was reset please make sure you're network connection is active and try again. But me r my brother can get it to work. what can we do?

    Hello courtneyfromcan,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Troubleshoot issues in Windows
    If you haven't been able to connect to the iTunes Store for more than a day (and other customers on our discussion boards aren't experiencing similar issues) a software or Internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Find out which ports and servers need to be allowed for iTunes Store access.
    Update iTunes to the latest version.
    If iTunes Store appears empty and only displays the message iTunes Store, follow these steps.
    Try the steps to troubleshoot iTunes Store connectivity in Windows.
    As with all firewalls not manufactured by Apple, you may need to configure Windows Firewall to allow iTunes to access the iTunes Store. Follow these steps for Windows XP, Windows Vista, and Windows 7.
    Try disabling any proxies built-in to Wndows. You should avoid proxies because they can cause issues.
    If you're receiving a specific error message, follow these steps.
    If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
    Best of luck,
    Mario

  • HT201210 Trying to restore ipod and keep on getting error message: the ipod software update server could not be contacted. the network connection was reset

    Hello can someone please help? Trying to restore ipod and I keep on getting error message: The IPod software update server could not be contacted. The network connection was reset. Make sure your network is active and try again.

    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • "Network connection was reset" on attempting to subscribe to podcast

    I tired to subscribe to podcasts tonight, and none of them work. When I click any of the 'subscribe' buttons, I get the error dialog reporting the following:
    *We could not complete your iTunes Store request. The*
    *network connection was reset.*
    Make sure your network connection is active and try again.
    Here I am posting to this forum, so there's nothing wrong with my network connection. What gives?
    Update: Results of iTunes Diagnostics (Network connection only)
    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    System manufacturer P5E-VM HDMI
    iTunes 8.0.1.11
    QuickTime 7.5.5
    FairPlay 1.0.15
    CD Driver 2.0.7.5
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.1.1.13
    Bonjour 1.0.5.11 (118.5)
    iTunes Serial Number 6FD222D38545230E
    Current user is an administrator.
    The current local date and time is 2008-10-16 22:39:39.
    iTunes is not running in safe mode.
    Video Display Information
    Intel(R) G35 Express Chipset Family
    Intel(R) G35 Express Chipset Family
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {48186A66-5926-4316-BF18-6A5FA169A05B}
    Description: Atheros L1 Gigabit Ethernet 10/100/1000Base-T Controller - Packet Scheduler Miniport
    IP Address: 192.168.0.108
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.0.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.0.1
    Lease Obtained: Wed Oct 15 06:55:08 2008
    Lease Expires: Wed Oct 22 06:55:08 2008
    DNS Servers: 192.168.0.1
    192.168.0.1
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2008-10-16 22:36:35.
    Message was edited by: aggieben

    I was unable to download episodes from a season I purchased. It kept giving me the same "connection has been reset" error message. But I went and clicked on support under quick links in iTunes and it allowed me to start downloading from that screen. I didn't have to go into anything, it just automatically popped up that I had items to download and asked if I wanted to download them. I clicked on it, it prompted me for my password, and then started downloading them instantly.

  • When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'.

    When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'.  I can access my account on a different PC but not my own.  Can you advise me as to what I should do please?

    Hello donnafromwakefield,
    The article linked below details steps that can help restore your computer's ability to connect to the iTunes Store.
    Can't connect to the iTunes Store
    http://support.apple.com/en-us/TS1368
    Cheers,
    Allen

  • Cannot connect to the iTunes store. The network connection was reset.

    My iTunes has been messed up since August 17th. I am getting the error message; "Cannot connect to the iTunes Store. The network connection was reset. Make sure your network connection is active and try again." I am having no issues connecting to the internet or even receiving my podcasts. It just won't download my TV shows or let me shop. I have contacted Hewlett Pack. about this and iTunes/apple. No one seems to have an answer for me. I have disabled my firewalls, norton, done msconfig, allowed iTunes, everything. I am very frustrated and so are others that seem to be having this same problem. We need a genius!! Please help!

    I suspect a location-driven problem here. I live in SHanghai, China - as does the poster above! I have this problem on three different computers using three different ISPs.
    Anybody got a suggestion? Tried firewalls, turning off virus production, reinstalling iTunes, putting phobos.apple.com and such in the permitted list, all sorts of stuff, to no avail. And Apple help support just bounces me around - I've interacted via email with three people, finally graduated to a real person, and they sent me back to email when the usual "reboot your machine and reinstall iTunes, then turn off virus protection" didn't work.
    Bill Parr
    [email protected]

Maybe you are looking for

  • Certain purchased songs won't download to ipod??

    I've had this problem for quite a while. I plug the ipod in and it never downloads the certain songs. I have tried unchecking them and connecting the ipod then checking them back and connecting it again and it will say that it's copying the songs but

  • Is LC Foundation bundled with LiveCycle Data Services

    I recently got this question - Do I get LC Workbench and LC Foundation when I buy LiveCycle Data Services? The answer is "No". With LiveCycle Data Services you get: 1.       LiveCycle Data Services server - It works with most application server, but

  • Bridge for activex

    how is the bridge "packager" invoked ? does it run as a command line utility ?

  • What about support patches?

    hi,        anyone please send me good information about basis support patches ECC 5.0. and also send what are the use full support patches in Basis administration. regards, [email protected]

  • Get error language for error response

    Hello, We use LotusNotes to call SAP function.We wanna get response error message described in English but it always described in Chinese. We have set the defualt zcsa/system_language=E, and also set default logon language EN for the connection user