Can't make receive calls or texts

My blackberry and other blackberry phones who are used inside my house do not work but are fine outisde the building! Who should i ask about this problem to get it sorted?

Well, regardless, if the device works outside the building, but not inside, that's still a network problem EVEN if others are able to access the network.
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Similar Messages

I can't make/receive calls or text messages, why?*

When I try to open my messages it just comes up as a blank screen, doesn't even say 'Messages' at the top and then it freezes. When I try going into my contacts and try to send a message to someone it comes up as a blank screen as well. People tell me they text my phone but I don't get a notification, I only hear the sound and the text message number goes up (sometimes). I can't receive any calls, and I can't make them. I try to dial in a number and press the call button but the screen doesn't even change. What can I do to fix this? I tried restoring my phone and nothing changed. It tends to always freeze whenever I try to go on to settings for messages. Also it freezes when i double click the home button to try and swipe up all the apps. Like why is this happening?! Also, the top left of my screen seems to be popping out, could that have to do with anything?
*My phone company service is perfectly fine.*

You tried restoring the phone. What happened when you did that? Did you restore from backup, or restore as new? If you did not restore as new, try that without putting any content back on the phone and then test for a short period. Did it work? If so, then try putting your backup back onto the device. Does it still work? If not, then something is corrupt in your backup. Restore the device as new again and sync content back manually. If you restore as new and the device does not work, then make an appointment at the Genius Bar of the nearest Apple Store or Authorized Apple Service Provider and have the hardware checked.

Multiple Verizon Customers can't make/receive calls

Me, my wife, and 2 other Verizon customers in our neighborhood are having problems. We can connect to 3g, have good signal for the most part, but we can't make or receive calls or text messages. I, my wife, and one friend all have the 4s, for sure, and I have another friend in the neighborhood (model unknown) who is experiencing the same problem. We can connect to 3g, but can't make/receive calls or texts over CDMA (apparently). I've hit the "Extended" network a few times and made calls. My Verizon signal is and has always been 50%-75% usually, with 100% sometimes. My friend says his daugher's iPhone 4 is working without issues.
When we get away from home, our phones work fine. My biggest concern is safety, since we have no landline at home. It's been this way since I've got home 330 p.m. Friday. Going on 48 hours now.
I would have called customer service, but....

This is a customer-to-customer forum, not Customer Service. Have you tried contacting Customer Service via some else's phone or by going to the local Corporate store? Maybe there's an outage in your area?

Iphone 5 can't make/receive calls/text (possibly 2g issue)

Hi,
Just obtained an iPhone 5 on t-mobile. Everything seems to be working fine including 3g network/wifi. However, I can't make/receive any calls. I get full reception, EE written on the top left but outgoing calls always fail. Incoming calls also fail. I've checked with t-mobile, my SIM is fully activated and have also successfully tested my SIM in another iPhone 5.
I've tried Apple's troubleshooting assistant here http://www.apple.com/uk/support/iphone/assistant/calls/. None of these worked.
I've got an appointment booked in with Apple on the 14th but was hoping there might be a quick fix I can sort myself before then. Is anyone else having this issue?
Any help is appreciated.
Thanks,
Yasin

You restore the phone as new to get rid of the passcode.

Haven't been able to make/receive calls or texts for a month

I've had no service on my phone for a month now and haven't been able to make or receive calls or texts. I've had my phone (iphone 4) for almost a year now, one day it was fine, the next it wasn't. It literally just happened over night. My sim card works fine in other phones so i know thats not the problem.
After an endless amount of phone calls to O2 and no solution to the problem, I've now been told that my phone isn't reading the sim card properly and my phone needs to be sent to Apple. I'd take it to a store but the nearest one is 45 miles away and I don't drive so it's not very easy to get to. Also, as i bought it from a different website and not from an apple store and don't have any proof of purchase or warranty, would they still be able to fix it for me?
I recently went to Spain and while I was there my phone worked perfectly and I could call and text as usual, but as soon as I got back to the UK it stopped working again which suggests to me that it's nothing to do with my phone, as it was able to read the sim card fine in another country. Would I achieve anything by getting it unlocked and changing to another network?
Has anybody encountered anything like this before or have any solutions to the problem? After a month of this i'm at my wits end!!

Thanks for the reply. I bought the phone on november the 1st 2011 and it has worked perfectly until the end of last month when it started saying 'no service', and no this didn't occur during an update or restore. I don't make many calls or send texts a lot so I don't know when exactly when it did happen but I know it was working on september the 28th and it wasn't on september the 30th, I didnt update, restore or anything. When I bought it, (cant remember exactly where i bought it but it was an online shop), it was sold as being on the O2 network.
I contacted the network and they said they could unlock it, so maybe i'll try it on the Orange network instead as I managed to use that without any problems in Spain.
Thank you for the answer to my other questions as well.

Accidentally cleared storage on my phone, now I can't make/receive calls, etc. Please help!

So I was turning my phone on and I accidentally brought up a white screen that gave me several options including Clear Storage, Factory Reset and Fastboot. Entirely by accident, I selected "Clear Storage". As soon as I realized my mistake, I quickly removed the battery. However, upon restarting my phone, I found that I could not make/receive calls or send/receive texts. Before going to my local Verizon store tomorrow, I wanted to know if there was anything I could do to remedy this issue myself. Any help would be appreciated.

Nevermind! Dialed *228 and reprogrammed the handset, all's well. Thanks however, Jim!

HT4993 After activating my phone, my number says 0000009481 instead of my phone number and I can't make phone calls or texts

Yesterday I got my phone activated at the apple store and this also occurred and now that I'm home the same problem keeps occurring. I am not able to make phone calls or text messages. I can only use the Internet

Go back to the Apple Store and talk to them about it. You can most likely get it fixed by calling your carrier.

Droid X can't make/receive calls/texts from home

I've been experiencing problems with my phone for about 2 days now. I can't use it to make calls or texts and I don't get any from anyone either. If I literally drive 2 miles down the road, the phone works. I've tried to reset it using *228 and update the roaming settings. I've taken the battery out while the phone is on, and even manually powered it down, but nothing works. The phone shows I have full signal strength until I actually make a call, then the bars disappear and the call never connects. The same thing happens when I try to send a text; it just never sends. I can connect to the internet, so there's no problems there. I appreciate any help.

Hello chinesesnowplow
Wow! That's very upsetting not being able to call or text from your home. Let's get to the bottom of this immediately.
Are you still experiencing the issue? Are there any other devices having this same problem in your home? Did this start after a particular application was downloaded? Please place the device in airplane mode. Go to Menu> Settings> Wireless & network settings> then check mark airplane mode until the signal changes. Then uncheck airplane mode and retest.
Please let me know if this helps, if not I would be glad to further troubleshoot with you.
Thank you
JoeL_VZW
Please follow us on twitter @vzwsupport

Can't make/receive calls without 3G toggled on after ios7.1 update

Updated my iPhone 4 to iOS 7.1.2 yesterday and checked out all basic functions immediately after the update. All worked well, including being able to make and receive phone calls.
Fast-forward to today and I couldn't make or receive calls at all. Goofed around with the phone for a while with mixed results, so I ended up calling the carrier's support line for more guidance. The lady on the other end immediately had me check Cellular Data and toggle on 3G when she heard that I'd had it turned off. Lo and behold, the phone started to work again. Never needed 3G turned on before; didn't need it yesterday after the update, so what gives today? I thought 3G was only applicable for cellular data, and I don't use my phone for that. Heck, I'm not even on a data plan...just voice and text. I would welcome edification.

First try an iPhone reset, which is done by pressing and holding the home button and the sleep/wake or on/off button simultaneously until you see the Apple logo and then release - ignoring the slide to turn off prompt when doing so. An iPhone reset does not affect and data or settings.
If an iPhone reset does not resolve this, try restoring your iPhone with iTunes. Sync your iPhone immediately beforehand to update your iPhone's backup if needed.
When restoring your iPhone with iTunes, your iPhone will be erased and the current firmware version will be re-installed. After 2.2.1 is re-installed, you will be prompted to restore your iPhone from your iPhone's backup (which is the default selection), with the other selection as a new iPhone or not from your iPhone's backup.
Try from your iPhone's backup first. If this doesn't resolve it, the next step is restoring your iPhone as a new iPhone or not from your iPhone's backup. If there is a problem with your iPhone's backup, restoring from your iPhone's backup will also restore the problem.
Either way, syncing your iPhone will be required afterwards.
If no change after any of these steps, time to give AppleCare a call at (800) 694-7466, or make an appointment at an Apple store if there is one nearby.

I have just downloaded 7.0.3 and now i can't make any calls or texts. HELP!

I can't make calls or texts after download the new iphone update 7.0.3
HELP! How do i make calls?

What is preventing u making calls
Does it say no sim
You cant find the phone button
you cant get past activation lock
you didnt finish the setup

IPhone 3GS shows "no service" or shows "ATT 3" but can't make -receive calls

iPhone 3GS shows "no service" or shows "ATT 3" but can't make-can't receive calls. Can somebody help me? This is a used one and it is my first one. Thanks!

HI,
Tap Settings / General / Reset / Reset Network Settings.
That will revert to factory settings but may help.
Carolyn

Sony HBH-DS970 BlueTooth Can't Make/Receive Call

After upgrading to 3.0, my Sony HBH-DS970 stereo bluetooth works fine with musics and video. However, I could not make or receive call using the bluetooth headset. Any clue?

Thanks NecklaceVillain. I follow your suggestion by changing the switch, delete (forget) the existing device and reconnect again. Now my device is working on both call and music. You are Great!! and I'm really enjoy my bluetooth headset.

Can't make / receive calls - Mid 2010 MBP

So I have a Mid 2010 MBP 13 inch model. I just downloaded OSX Yosemite and I've got text message forwarding working between my phone and my Macbook Pro but I can not get the calling feature to work. I have "iPhone Cellular Calls" enabled under the iPhone settings but when I go to the FaceTime settings on my Macbook Pro there is no box to enable iPhone Cellular Calls in the preferences pane (like many of the guides I've seen have showed, my preference pane simply doesn't have the option). My phone and my laptop are both signed into the same iCloud accounts and both are associated with emails (3 different emails to be exact... a school email, elon.edu, a gmail, and the icloud email). Any help please?
I know that handoff and some continuity features aren't supported for pre 2012 MacBook Pros but I've got texts working and I thought calling was supposed to work as well.
Does bluetooth have to be on and connected between both devices?
Thanks in advance
-Cam

OH and the cause of the problem of not being able to respond was that whenever I tried to enter text (via the iPad listed above) nothing would enter the text box even though I clearly had it selected and the iPad seemed to be allowing me to at least type a message (although the nohpthing was showing up on the screen. Very strange indeed. Anyways, help still needed on the original issue

I can't make/receive calls on days old iPhone 4. Just says Call Failed.

Same thing is happening with my girlfriend's 3Gs. The person being called hears half a ring then phone cuts out. I have all bars but when call fails bars all drop for a moment, then return. I've reset network settings and everything else. What the **** ****!?
Not sure if it's an AT&T issue, or iPhone or both. I drove out of town and was able to make calls again. Once i returned the problem resumed. I called AT&T and they have no knowledge of network outages in my area. My girl's co-worker (also an iphone owner-3Gs) is having the same issue.
I put up with AT&T's horrid service with crappy coverage and failed calls all the time but this is far worse. I CAN'T USE MY PHONE!
Somebody please help me before I murder this thing and buy a Droid X.

Thank you for your reply. Unfortunately, it does not make a difference. It still shows "iPhone not available. iPhone and Mac have to be in the same network"
Are there any settings which are fundamental on the iPhone, I have activated:
- iCloud Drive
- FaceTime (FaceTime and iPhone Mobile Calls activated)
The only strange thing - on Yosemite I can activate mobile phone number AND email in FaceTime whereas I can activate just my email in the FaceTime app on my iPhone...
Zadek

Can't make or receive calls or texts. I have FULL signal.

I have 100% full signal, all bars are there. I CAN NOT MAKE OR RECEIVE phone calls or text messages!! Started to happen on 6/17/2013. I have the Samsung Galaxy. My wife and I and a friend have the same phone and they are having the same problem as me. THEY can not make calls or receive calls or text messages as well........they have full signal too!!! Again, this has been happening since 6/17/2013. IT IS ONLY HAPPENING IN MY HOMETOWN AREA!!! THE TOWN WHERE I LIVE!! WHEN I LEAVE MY TOWN...half mile north or half mile south-IT WORKS FINE AGAIN... WHEN I COME HOME, NO CALLS, NO TEXTS, AND THERE IS FULL SIGNAL. WHEN I TRY MAKING A CALL I WATCH THE SIGNAL, I PRESS SEND, THE SIGNAL IS FULL SIGNAL, AND 15 SECONDS LATER IT DROPS THE CALL (message says call ended). DOESN'T CONNECT THE CALL. THE TOWN IS WILLIAMSVILLE NY. THE ZIP CODE IS 14221. ACADEMY STREET, MILL STREET, SCHOOL ST, EAGLE ST all in zip code 14221. These phones are our ALL IN ONE phones. We don't have home phones. We can't call anyone while at home . THERE IS A PROBLEM WITH THE VERIZON TOWER THAT SERVICES THIS AREA. PLEASE HELP!
AGAIN...THIS IS HAPPENING TO ME, MY WIFE, AND FRIENDS. IT ONLY IS HAPPENING IN ZIP CODE 14221 WHERE WE ALL LIVE. I KNOW THAT THERE ARE OTHER VERIZON CUSTOMERS HAVING THIS ISSUE HERE (14221) AS WELL. IT'S NOT OUR PHONES. THERE IS A PROBLEM WITH THE SERVICE.

theroamer Having issues with signal is definitely not how we want you to experience wireless service. We take this very seriously because just like you I use my cell phone for everything and recently eliminated my home phone. I would love to help you with this issue, so lets get started. I show you are in an area that has great coverage. I do show multiple customers have reported issues in your area and a few weeks ago, it shows the issue was resolved. You advised that you cant get calls inside your home. Have you always had signal issues inside the home? If you step outside your door, can you make a call, send text, or access data related functions at all? Have you tried to power cycle the devices or perform a master reset. Before you rest the device, lets try a SIM card removal. Power the device off first and follow these steps http://tiny.cc/2gn6yw . This will reconnect you with the towers. You should have your wife and friend perform the same steps. If you continue to have the issues, try performing the hard reset http://tiny.cc/9in6yw . Make sure all information is backed up first. The steps above should help with your issue. If your still having the problems with signal, send us a private message with your name and mobile number. We can try submitting another trouble ticket for the issues so that we continue to inform our technicians in hopes that your area issue is revisited. I truly apologize for the issues your having and that your trouble-tickets were closed without any resolution. I look forward to hearing from you soon.
KinquanaH_VZW
Follow us on Twitter @vzwsupport

Can't make receive calls or texts

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