Can't make recovery disk for pavillion

Can't crete recovery disk or flashdrive for HP pavillion 15 n0 28 US 243. Computer recognizes media but
recovery manager does not. Sits and spins wheels. New laptop Purchase yesterday. please help.
Windows 8

Thank you for replying. Hope you get your problem resolved! We just called hp helpline and are (hopefully) getting ours resolved with using a disk for back up....the strange thing we found was this statement regarding the flashdrive How to: my (laptop is windows 8)
copied from site:
Follow these steps to save a recovery image to a USB flash drive.
Before you startUse blank, high-quality USB flash drive no greater than 32GB and one that is (NOT) branded as Windows 8 compatible.
When I bought the computer yesterday, the salesman showed me the specific flashdrive to use......
and on the back of the package it says compatible with OS including windows 8.... maybe that was the problem.
I was Trying to use a windows 8 compatible flashdrive with a windows 8 OS ....I'm not techy so I'm clueless.

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