Can't make video calls from macbook air to iPad2

I'm trying to do video calls from my Macbook Air to my sister's iPad2. I am living in the Philippines and my sister is from Australia.
Is there any issues about its location? I tried to find a solution in Google then I found out we should change the dns server to 8.8.8.8, but unfortunately its not working at all.
Any advise?
Thanks

You're welcome.
Assuming your sister's iPad is connected to an available wi-fi network as well, has she had problems doing a FaceTime call with anyone else in Australia or elsewhere?

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