Can't match SN with Adobe Product upon Install.
I have downloaded Adobe XI Pro 3 times and on the 4th time did a repair installation. When I try to open the product, a message comes up stating the SN can't be matched with the product. The drop down menue does not include Adobe XI Pro so I can't select the product I purchased.
The download was done over the internet from the Adobe website using my purchase AD010368315.
I need help!
If you happened to purchase an upgrade, chances are it is asking you for the serial number of the qualifying product that legitimizes the upgrade activation (meaning the version you already had).
If that is not the case you probably need to look for help from Adobe Support directly by chat or phone.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/
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