Can't mount iPod error message

Hi, I am trying to fix a feezing problem on my iPod (on startup the display shows a folder with an exclamation mark) and was trying to do a factory restore on it when I ran into the following error messages.
Installing the latest version of Updater, I tried connecting the iPod and then saw a Windows error message that said:
Cannot Install this Hardware
There was a problem installing this hardware
Apple iPod USB Device
An error occurred during the installation of the device
The specified service does not exist as an installed service
After seeing this error message, Updater then displayed the next error message:
Can't mount iPod
Can someone suggest how I can fix this so the iPod is recognized and I can have Updater restore the factory settings?
Thanks in advance,
Apple iPod 20GB 20 GB 4th Gen M9282LL/A   Windows XP Pro  

Have a read the following carefully
http://discussions.apple.com/thread.jspa?messageID=2001071#2001071
Seems that you may need to change your iPod drive no.

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