Can't Mount iPod from IPod Update

I have an iPod and haave followed all the directions to reset it including downloading the latest updates for my computer, itunes, and ipod updater. I also have a 2nd ipod that i can connect fine to my PC. When I try to connect my troubled ipod to my computer the iPod updater locks for a minute or so and then comes back with the error message Can't Mount iPod.
What do I do?

Try this link regarding your iPod wont mount
http://www.methodshop.com/mp3/ipodsupport/mount/index.shtml

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Brand New IPod Mini - Can't mount iPod from IPod Updater

Just bought a brand new IPOD mini. When I try to use the IPod Updater, I get an error message "Can't mount iPod".
Windows XP Services shows IPOD services is started.
The IPOD appears in My computer as "Removalable Disk".
Also, my IPOD does not appear in iTunes.
Cheers,
Dilip Patel
Ottawa, CANADA

This is a very reasonable strategy. It has been previously used for USB problems with battery charging.
See this link: The iPod Battery Unplugged..
A synopsis of it is as follows:
"For best results, try not to use computer ports to charge your iPod. USB is especially sensitive to how many devices are on it and what the resulting bus voltage is. It may even display the charging icon but not be adding much to the battery. USB versions prior to 2.0 will not charge your iPod (and probably be too slow for its other functions). Even USB 2.0 is limited to 700 milliamps and an iPod "likes" to see one full amp for charging, plus some to spin the HD while mounted. Some (early) iPod models will not charge from USB, period. Some PCs use 4-pin Firewire cables (all Macs are 6-pin) which carry no charging voltage, so they won't work at all for recharging and can allow your iPod to run down and cause serious problems while updating firmware, restoring, or loading songs. Both USB and Firewire require the iPod to be mounted by your computer as an external drive, which means the iPod's HD is spinning, using some of the juice that the battery might like to have. And if the computer sleeps or is turned off, the battery won't charge and in some cases will actually drain through the port circuits. Bottom line: if your ports are not doing a good job of charging your battery, use the wall adapter to charge for several cycles before questioning the battery's credentials. If you have a new iPod which only comes with USB, don't panic; it can work fine. But if you do experience problems, either take everything else off the USB bus (except mouse & keyboard) and/or get an AC adapter."

Ipod updater can't mount ipod

Hi everyone, I get the folder with the exclamation mark picture so I'm trying to restore my ipod.
The problem is, when I connect my ipod and run the program, I get an error that says, "can't mount ipod."
Any ides?

I had the same problem today; I tried reformatting, updating, disconnecting and reconnecting to the computer, restarting the computer. I had gotten the exclamation point icon, the apple icon and a check mark but I could not get get past the "can't mount" message. I finally found one suggestion on the discussion panel that said as a last resort to "gently" drop the Ipod onto the floor from waist level. I put my Ipod in the soft-sided case and dropped it twice. The second drop solved the entire set of problems I was having. The hard drive had been clicking through all the procedures I tried and immediately quieted, I reconnected, reformatted and was good to go!

Replacement Ipod 1.4 not recognized on PC and Updater "Can't mount Ipod"

I just received a replacement Ipod mini 1.4 which is formatted for Mac. When I run the most recent version of the updater, I get an error message that states "Can't mount IPod".
My Ipod no longer shows up in the "My computer" menu when I connect it to my PC, the only place it shows is in the actual usb hub in the device manager.
I tried all the actions in the following link to no avail (http://docs.info.apple.com/article.html?artnum=61711).
Please help!
Note: I am leaning toward the illiterate side of computer literacy so please bear with.
2nd Generation Ipod mini 1.4 Windows XP Pro

the same thing happened to me, and no, itunes doesn't recognize it.
ephpod also doesn't recognize it, and neither does ipodwizard. i removed itunes and installed 6.0.5 and that also doesn't recognize it.
i downloaded an older ipod updater exe (from 3-23, before it became integrated into itunes 7) and even that won't recognize it.
i went back to itunes 7, and when i run an itunes diagnostic i get all green lights except the bottom, which means itunes can't tell that it's hooked up.
but i see it in my computer, and the details still say that it has the data on it.
also, when i try to use it normally there are no songs on it. the details say 0 songs, etc, but still says 22gb of space taken.
i'm running windows xp, service pack 2, itunes 7, and am using a 5g 30gb video ipod. the ipod says that it is firmware version 1.2

Folder icon, can't mount ipod in updater, ipod not being shown anywhere

I have reset ipod,uninstalled and reinstalled itunes and ipod, downloaded the latest itunes and ipod updater, and tried to go into updater to restore or update ipod and message has said "service error","internal error", and "can't mount ipod". I really feel helpless and frustrated. Please help me.

Itunes doesnt Recognize iPod
-Taps-

IPod won't restore...error message saying "Can't mount iPod"...

I have determined that I need to restore my iPod based on my problem (I manually update playlists and cannot add a playlist because I get an error message saying "The disk cannot be read from or written to.") So I open iPod updater 11-17-2005 to try to restore my iPod and I get an error message saying "Can't mount iPod". I can't restore or update my iPod because of this error message. Can anyone help me? I've been all through the discussions, online help, etc., and can't find this particular error message. Thanks!!

I came to charge my iPod because the battery went low, after few minutes it came on with this do not disconnect, i tried to restore it also says can't mount, it has been exactly two days. I disconnected the iPod and the backlight and the message did not go off until the battery ran out. I also need some help my address is [email protected] Seriously I just got my iPod click wheel 30Gb color display, video, photo.

Can't mount ipod

my ipod's a year and a half old. he never gave me any real problems until a month and a half ago, and that was just freezing until the battery died. it was fine from that point on until last night, when it just randomly died while i was playing it through my car's stero. i let the battery drain itself again this time, and now i'm just getting a parade of screens that show the apple icon, the file folder icon, and -- when i tried restoring the ipod through my computer -- the "do not disconnect screen."
i tried restoring my ipod with the ipod updater, and all it's saying is "can't mount ipod." i don't know what that means and i don't know what to do about it. can anyone point me in the right direction? thanks. xoxo

Hi there-
For "can't mount iPod" there are usually 2 things you can do to take care of it.
First, try changing the iPod's drive letter. This article explains how to do that:
http://docs.info.apple.com/article.html?artnum=93499
Then try to restore again.
If that doesn't work, go through the steps in this article, restart the computer when prompted to do so, and then try the restore again:
http://docs.info.apple.com/article.html?artnum=302538
This ought to allow you to restore your iPod.
Feel free to post back if you have any more problems or questions.
Best wishes,
CG

Help! "Can't Mount IPod"

After multiple resets, reboots, and re-installs (both iTunes 6.0.5.20 and iPod updater 2006-06-28) I still get the error "Can't mount iPod" when running the updater. I have the flashing "Do not disconnect" message on the iPod and iTunes says "No iPod connected." In My Compter it shows removable disk that I can't do anything with. I've updated the iPodService from manual startup to automatic. I also do not have the option to restore the iPod (button is there, but greyed out.)
Where do I go from here?!?!
iPod Video 60GB Windows 2000

I thought apple was supposed to have
great customer service.. is anyone working for apple
reading the forums???
Apparently not. I have been going through all of their help articles and discussion board solutions on this topic. Mine is similar to yours. Nothing works, so I have clicked the feedback button at the end of each article, and described my issue there, along with a suggestion that they read their own discussion board. It might help if
1. Everyone who has the "ipod wont mount" "Ipod Freezes" "Do not disconnect stays on forever and ipod freezes and causes everything to hang" "Ipod freezes and makes the computer, itunes, updater etc etc. hang" issues,
2. And have tried the 5 rs and all the other suggestions ad nauseum,
3. Go through the help site and click every feedback button in articles pertaining to this issue, and send their version. Write it out concise first in notepad, and then just click and paste. I think it is the only way to get someone's attention. Apple is asleep at the wheel.
My next step is to go to itunes store, Amazon and every other site I can find and post my review. It will not be favorable. Luck, and please post if you find a solution.
Gateway 200 ARC Windows XP Pro xp sp 2 ipod nano
Gateway 200 ARC Windows XP Pro xp sp 2 ipod nano

Can't mount IPOD! What a great XMAS GIFT! My computer sees the Ipod but..

I am extremely upset. I have tried the FAQ on this issue to no prevail. The ipod is detected in My Computer, however, Itunes and updater will not detect the ipod. I have reinstalled and reinstalled and have followed the so called idiot proof 5r's. I want this to work, TONIGHT! Please help! In addition, not htis may matter, I have downloaded all new versions of itunes and updater. Updater reurns this message, Can't mount Ipod. However, I can see the ipod as a C: drive in my computer. I have also tied to transfer music files from my computer to the ipod via the send to option while right clickign, It seems to work successfully, however, i can not find them on the ipod itself. If i look into the about section in the ipod, these sogns and videos that i just transfered usign this method do nto appear. Someone please jsut reply and guide me to thsi right directon... the answer may be the best christmas gift yet!

ANYONE who has a there local drive labeled other than c: drive will have this problem. I spent the past 2 hours on the phone with a customer technical representative named Sathish, ID # 7556. He was extremely helpful and would not let me get off the phone until this problem was fixed. THANK YOU SO MUCH! Okay to the point. My main local drive is labeled as F: instead of the typical C: drive configuration. As a result, once the IPOD is connected to the computer, the updater will not recognize the IPOD because of its drive letter being c: APPLE PLEASE TAKE NOTE!
This is a flaw in the updater software. Apple needs to fix this immediately.
To resolve this problem, you need to do the following:
Go to my Computer and right click and select manage. Choose Disk Management and right click the Ipod and change the letter to anything after the letter I: to be safe. Restart the computer. Obviously, make sure you have downloaded the correct and updated version of updater and Itunes. Run the updater. It will recognize it this time. Next, we turned the Ipod into disk mode. This was a bit tricky, we toggled the Hold button, and then held the Menu and Select button until the Apple appears on the Ipod. Once it appears, hold down the Select button, “the middle button” and the play/pause button until t changes to disk mode. It will turn black and white. Then go back to the updater and select restore. Once it is resorted uninstall Itunes. Restart the computer and reinstall Itunes and it will be detected! YEAH!!!! Have fun Ipoding!
Once again, although I expected this product to work right away, and it is Apples mistake with their Ipod updater software, I thank Satish ID# 7556 and I would hope that Apple provide him with a extended vacation, paid of course for his sincere effort to resolve this problem and not blame it on me or my computer, as another Microsoft company often does! Thank you very much and by the way, this Ipod is awesome! Mp3’s. contacts, video and a photo library! I cannot wait till the next Ipod which better have Wifi access instead of plugging everything in! Imagine this, leaving you ipod docked in your car in the garage, you turn on your computer and it automatically updates your Ipod! YEAH!!!! Soon I hope!

Ipod wont turn on (file !), "can't mount ipod", disk goes spin, stop, spin,

Hello everyone. HELP! Major problems with the ipod, 4th generation, click-wheel, non color screen. It will not turn on fully. You here the disk spin, then stop, then start spinning over and over and you see a file with ! next to it. It will restart and it does the same thing. I have tried many times. It is formated to PC and is usually used with windows. But when it is plugged in, the computer and ipod updater do not recognize it, it tries and it says "can't mount ipod". I have tried switching to disk mode, which seems to work, but then in restarts in a few seconds and goes back to the file! and the spinning. I have tried all this on the mac also, thinking if the mac recognizes it, I can just restore it and go from there. No luck. I have tried the disk utility, which does not recogize that the ipod is present either. Please help! I've searched the posts many times and nothing answers my questions. The ipod is just over a year old, so I doubt apple would replace it. Went to the store today in London and the line was hours long and you cannot make an appointment online because they are so busy! eeks.

I don't know if it is a permanent fix, I saw that someone asked an apple employee about it and he said if anything, it is a temporary fix. However, I had the same problem about 7 days ago, dropped it, and the ipod worked perfectly. Just today it was up to its old antics again, except this time with the sad icon instead of the !folder, and instead of wasting any time I dropped it once again and it now works perfectly. So maybe ipods just need to be dropped every once in a while.

Can't mount iPod error message

Hi, I am trying to fix a feezing problem on my iPod (on startup the display shows a folder with an exclamation mark) and was trying to do a factory restore on it when I ran into the following error messages.
Installing the latest version of Updater, I tried connecting the iPod and then saw a Windows error message that said:
Cannot Install this Hardware
There was a problem installing this hardware
Apple iPod USB Device
An error occurred during the installation of the device
The specified service does not exist as an installed service
After seeing this error message, Updater then displayed the next error message:
Can't mount iPod
Can someone suggest how I can fix this so the iPod is recognized and I can have Updater restore the factory settings?
Thanks in advance,
Apple iPod 20GB 20 GB 4th Gen M9282LL/A Windows XP Pro

Have a read the following carefully
http://discussions.apple.com/thread.jspa?messageID=2001071#2001071
Seems that you may need to change your iPod drive no.

"can't mount iPOD" - unable to restore

Hi,
I would greatly appreciate any advise on the following problem...
My iPOD froze, so I conducted a reset. After the reset the screen displayed an exclamation point and folder icon. After reading the support guidelines on the site I tried the following:
I put my iPOD in disk mode, and fully charged it up (however note that although I have had my iPOD for 14 months the battery still lasts for around 6 - 8 hours).
I ran my version of iPOD updater on my pc which stated "iPOD not readable - needs to be reformatted for use on PC". The only option available to select was the restore option which I tried and the following message was displayed "Can't mount iPOD".
I thought that this message may be because my version of updater and iTunes were old. Therefore, I installed the latest versions - 2005 -11-17 and v6 respectively. However, on trying to run the newer updater again I can't see my iPOD in iTunes, my computer / desktop etc. now even when in disk mode.
Eventually the message "can't mount iPOD" is displayed.
Any idea's on what to try would be great.
Many thanks
John
iPOD Click wheel Windows XP
iPOD Click wheel 40Gb Windows XP

Alright. Let me start off by saying that my iPod issue is resolved. However, before I get to the solution, let me answer other questions raised since my last post.
I did try using a different USB port. I even tried my pc at work and it had the same results. Now, for how I resolved it.
After the last post, my iPod deteriorated to the point that it stopped working altogether. When resetting it, it would just come up with the Apple icon and then turn off. Without getting into all the details, I deduced that it was a bad battery. I invested $25.95 into a DIY battery kit. It was a bit dicey performing surgery on my beloved iPod, but with only minor scarring, I now have a fully functional iPod that syncs with iTunes and functions like new.
I'm not saying all "unable to mount iPod" problems are caused by bad batteries, but it could be one of the causes. Coincidentally, my problems started 16 months after starting to use my iPod. That roughly translates to 400+ charge cycles. That's when Apple says the battery performance will begin to deteriorate. I just wish Apple's SW would have some sort of diagnostics that's more accurate. I got the folder w/ the exclamation point, sad iPod and battery icon pictures before figuring out that I needed a new battery!
Dell Dimensions 2400 Windows XP iPod Clickwheel 40GB

Does anyone know what " can't mount ipod" means????

Hi
I posted yesterday with a problem. I fixed that and downloaded the ipod software. I was trying to run the updater with the ipod shuffle plugged into the computer, and now it is saying it can't mount ipod. I also registerd the ipod, but that info does not come up?
Any response would be appreciated.

Try reinstalling the iPOd service and other steps here http://docs.info.apple.com/article.html?artnum=93716

Where can I find ipod updater so iTunes 10 will see my scrollwheel 10G ipod?

Where can I find ipod updater so iTunes 10 will see my scrollwheel 10G ipod?
I used it exclusively on an old iBook. (POS from the beginning - bad motherboard, replaced, went bad just out of warranty. So I use it for only certain things.)
Now I want to load the scrollwheel ipod (also POS, bad motherboard where the headphones plug in, can't be repaired) from my iTunes 10 machine.
iTunes 10 does not see the ipod with it's 1.2.6 software. iTunes 7.5 sees it but will no longer update itself or the ipod.
- my sig: Whatever we're talking about, please don't tell me to buy a new one unless you're willing to pay for it. Thanks.

A "scrollwheel 10G" (10 GB) iPod may be 3rd gen... If it's a 3rd gen iPod, the one with a "scrollwheel" and four "touch" buttons in a row between the screen and wheel (that glow orange), it will only work properly with a FireWire connection. Although it has a dock connector, it does not charge over a USB connection. If you Mac has a FireWire 800 port, you can use an adapter to connect to the old FireWire (400) docking cable.
Mine still works perfectly (it's had a few battery replacements) with the latest iTunes and Mac OS X 10.7.4. I think it has great sound...

PC does not recognize Ipod - Can't mount IPOD error message

Hello everyone,
I was wondering if anyone experienced the same problem with their Ipod as I have. I have tried to play songs on my Ipod through the shuffle songs function but it does not work. The Ipod tries to play one song; however, it will not play it and then it will continue to the next which won't play either and this continues until I just shut off my Ipod. I have tried resetting it and also reinstalling Itunes but it does not help the problem.
A second problem is that my Windows PC does not recognize my Ipod when I plug it in. I have tried so many things to try and solve this including trying to restore my IPOD using the updater but when I keep getting the error message "Can't mount IPOD".
If anyone knows what I can do to try to fix this I am greatly in your debt!
Thanks!

I had the same problem. Now I have many new ones. Here goes the chain of events 1st iPod did the same exact thing:
1. Was going along my marry way listening to music
2. Music stops playing
3. I look to find my iPod cycling throughe very song but playing none... for an hour.
4. I turn it off.
5. I get home to attempt to restore it but when I plug it up to the computer, it is not recognized, cannot mount, ect.
6. I continue trying to find a way, then it stops going to the "Do Not Disconnect" screen.
7. Well I try it later on today, like 20 mins ago and it does it! Yay! but then it resets itself and it now rests on the apple logo and Windows does not recognize the USB device.
Oh yeah, did I mention I made the trade and got this one SATURDAY. Yeah so it's already broken.
any suggestions?

Can't Mount iPod from IPod Update

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